Service Center Manager

3 weeks ago

Concord, Canada Oldcastle BuildingEnvelope Full time

Job ID: 445839

C.R. Laurence Co., Inc. (CRL) is the leading supplier to the glazing, architectural, railing, construction, industrial, and automotive industries. Offering more than 60,000 products, we serve the industry from locations throughout North America, Europe, and Australia.

**Worldwide Architectural Supplier Seeks Service Center Manager**

**Who are we**:
We are part of the Oldcastle Building Envelope and operate our business to the highest standards of quality and customer service. The companies and institutions that depend on us impact the growing fields of glass fabrication, construction, architecture, and automotive restyling. Their positions as leaders in their own industries mean they demand the highest standards from their suppliers.

**About the Position**:
The Service Center Manager will plan, direct, coordinate, and oversee operations activities in the local branch, ensuring development and implementation of efficient operations and cost-effective processes to meet current and future needs of the organization.

**Essential Duties and Responsibilities**
- executing health and safety plans in the workplace according to company and legal guidelines. Preparing and enforcing policies to establish a culture of health and safety. Evaluating practices, procedures and facilities to assess risk and adherence to the law.
- Drive the continuous improvement of processes and systems that will have continuing long-term benefits within the area.
- Lead sales and marketing efforts that drive exceptional customer service within branch.
- Responsible for management of branch P&L, expenditures to budget. Forecast requirements; prepare an annual budget; schedule expenditures; analyze variances; initiating corrective actions.
- Contribute operations information and recommendations to strategic plans and reviews; prepare and complete action plans; implement production, productivity, and quality standards; complete audits; identify trends.
- Coach, mentor, and develop staff, including overseeing new employee onboarding and providing career development planning and opportunities.
- Empower employees to take responsibility for their jobs and goals. Delegate responsibility and expect accountability with regular feedback.
- Foster a spirit of teamwork and unity among team members that allows for disagreement over ideas, conflict and expeditious conflict resolution, and the appreciation of diversity as well as cohesiveness, support, and working effectively together to enable each employee and the department to succeed.

**Required Competencies**

**Coaching and Developing Others** - Provides quality time and planned commitment to direct reports and provide processes and opportunities for them to understand their strengths and limitations in relation to a range of high-quality and relevant competencies.

**Deliberative Decision Making** - Gathers, considers, and evaluates all relevant information to make logical conclusions before being moved to action.

**Driving Results** - Motivates individuals to achieve and exceed goals by establishing accountability, clarifying performance expectations, agreeing to high standards and measures, monitoring and reviewing performance, and providing timely and relevant feedback.

**Business Acumen** - Makes sound business decisions based on a strong understanding of the company’s business model, strategic goals, and relevant policies, as well as best practices and current technologies in their own discipline or functional area.

**Composure and Resiliency** - Able to deal effectively with pressure, maintain focus and intensity, and remain optimistic and persistent, even under adversity. Have the ability and propensity to recover quickly from setbacks, rejections, and conflicts and to maintain self-control in the face of hostility or provocation.

**Negotiating** - Identifies key bargaining points for all parties and work effectively toward win-win solutions.

**Relationship Building** - Develops effective long-term professional interactions with others based on trust: trust that they will always work toward the best interest of those involved and that they are sufficiently competent to provide positive results.

**Position Requirements**
- Bachelor’s Degree required
- Industry experience preferred
- 5+ years sale management experience in industrial or construction environment.
- Proficient in Microsoft Office programs (Word, Excel, Outlook) and CRM software. SAP experience a plus.
- A minimum of 5-year previous leadership experience; glass industry preferred
- Strong organizational and listening skills
- Ability to work independently and prioritize work with deadlines
- Ability to work in a fast paced, team environment to meet required deadlines
- Utilizes strong time management and organizational skills to successfully multi-task
- Must be able to communicate effectively and conduct themselves professionally, with excellent written and verbal communications

**Work Environmen

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