Bilingual French Call Center Agent

4 weeks ago

Concord, Canada Randstad Canada Remote Work Freelance Full time
Embark on a rewarding career as a Bilingual Policy Service Representative at a leading insurance provider in the heart of Ontario. This role combines your language proficiency with a passion for helping people during their most vulnerable times.

Position: Bilingual Policy Service Representative
Shift: Monday to Friday, 8:30 AM - 6:30 PM EST - Remote (must reside in Ontario)
Salary: Competitive salary based on experience
Location: Ontario (Remote)
Industry: Insurance

Advantages
- Remote work opportunity
- $22..00 - $23.50 per hour
- Great work-life balance - 8:30-6:30 PM or similar schedule
- Excellent on-boarding process, with great training provided
- Opportunity to be a part of an excellent organization, with a collaborative culture, focused on investment in their employees
- Opportunity to add experience from an excellent company that would look great on your resume
- 1-2 months of training

Responsibilities
- Provide exceptional customer service in both English and French to a vast Canadian client base.
- Manage new business, policy service, and claims while collaborating with various departments.
- Handle inbound and outbound calls, processing emails, and responding to fax requests.
- Guide families through sensitive situations, offering empathy and efficient support during difficult times.
- Proactively address and resolve customer inquiries, ensuring a seamless claims process and policy service.

Qualifications
- Fluent in both official English and French, with superior reading and writing skills.
- A background in customer service or insurance is preferred but not mandatory.
- Demonstrate exceptional communication skills, with a knack for active listening and problem-solving.
- Tech-savvy with a willingness to adapt to new technologies and software.
- Thrive in a team-oriented environment, ready to collaborate for mutual success.

Summary
If you're a skilled Bilingual Customer Service Representative eager to make a difference in Ontario's insurance industry, we want to hear from you. Join our close-knit team and be part of an organization that values compassion, teamwork, and personal growth. Apply now and take the first step to a career that truly matters.

1) Apply Online
2) Send a copy of your resume to andrea.francis@randstad.ca and mention Bilingual CSR - Remote

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.

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