Bilingual Associate, New Business

4 months ago


Montréal QC, Canada Manulife Full time

Manulife is a leading Canada-based financial services group with principal operations in Asia, Canada and the United States. We operate as John Hancock in the U.S. and as Manulife in other parts of the world. We provide strong, reliable, trustworthy, and forward-thinking solutions for our customers’ significant financial decisions. Our international network of employees, agents, and distribution partners offers financial protection and wealth management products and services to millions of clients. We also provide asset management services to institutional customers.

Manulife’s Individual Insurance team currently has an opportunity for a Bilingual New Business Individual

We are looking for a dynamic individual who understands our customer-focused culture.

**Progress to**: Issuing and reissuing policy contracts including in good order review, creating and mailing client and doctor letters, and ordering supporting documents for Underwriting

**Responsibilities**
- Issue Life and Critical Illness contracts
- Print, bind and assemble all insurance contracts
- Self-check each file for accuracy before submitting it to Quality Checker
- Review and index all documentation received from advisors and clients
- Meet the team’s benchmark accuracy and productivity standards at 98% or above
- Able to manage and use the team’s online reference tool, job aides and excel trackers
- Demonstrate teamwork, flexibility, and self-initiative in a fast-paced production environment
- Self-motivated problem solver and dedicated to supporting the business needs, i.e. overtime requirement
- Conduct research on a daily basis to identify potential gaps and issues that would affect the market position of our clients
- Manage customer’s needs and service expectations

**What motivates you?**
- You obsess about customers, listen, engage and act for their benefit.
- You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.
- You thrive in teams and enjoy getting things done together.
- You take ownership and build solutions, focusing on what matters.
- You do what is right, work with integrity and speak up.
- You share your humanity, helping us build a diverse and inclusive work environment for everyone

**What we are looking for**
- Proven keyboarding skills with speed, accuracy, and attention to detail
- Strong written communication skills and ability to correspond concisely with internal teams
- Ability to multi-task and manage high volumes of work
- Identify and action follow-up questions to ensure all information is obtained
- Proficient in the use of Microsoft Word and Excel
- Must be a positive, team player who understands their impact on the Customer Service Experience
- Must be adaptable and able to deal with ongoing change management
- Ability to research, identify a problem, and provide input to finding a solution
- Knowledge of individual life insurance terminology and products is an asset

**What can we offer you?**
- A competitive salary and benefits package.
- A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
- A focus on growing your career path with us.
- Flexible work policies and strong work-life balance.
- Professional development and leadership opportunities.

**Our commitment to you**
- **Values-first culture**:We lead with our Values every day and bring them to life together.
- **Boundless opportunity**:We create opportunities to learn and grow at every stage of your career.
- **Boundless opportunity**:We invite you to help redefine the future of financial services.
- **Delivering the promise of Diversity, Equity and Inclusion**:We foster an inclusive workplace where everyone thrives.
- **Championing Corporate Citizenship**:We build a business that benefits all stakeholders and has a positive social and environmental impact.

**#LI-HYBRID**

**About Manulife and John Hancock**

**Manulife is an Equal Opportunity Employer**

**Primary Location**

Montreal, Quebec

**Working Arrangement**

Hybrid
**Salary range is expected to be between**

$39,525.00 CAD - $65,875.00 CAD

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short



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