Hotel Night Auditor

6 months ago


NiagaraontheLake, Canada Holiday Inn Express Niagara-on-the-Lake Full time

The Holiday Inn Express and Staybridge Suites is actively recruiting for night audit; who will help to create unique, fun and memorable experiences for those travelling to the area and who are calling us "home".

Some Guest Service Agent shifts may also be available

RESPONSIBILITIES
- Answers internal or external phone calls in a pleasant and professional manner.
- Processes check-in and check-out of all guests for the hotel and accurately maintains guest accounts.
- Responsible to complete the daily checklist based on the shift AM / PM
- Knowledgeable of promotions being offered by Holiday Inn Express/Staybridge Suites as well as the Rewards program, IHG Rewards.
- Maintains record of Service Recovery (Guest Requests), ensuring communication to respective departments and follow up with guests
- Ability to actively promote the services offered by the company, as well as those in the local area.
- Adheres to all hotel policies regarding security, safety procedures, walk-in check-in, and guest confidentiality.
- Ensures that any relevant guest or group information is passed on to the next shift.
- Maintains the appropriate personal appearance and hygiene when on duty, including proper uniform.
- Work over-night (11pm to 7am)

SKILLS/KNOWLEDGE/EXPERIENCE
- Must have a minimum of 3 months hotel front desk experience;
- Opera PMS or other PMS experience preferred;
- Friendly and courteous disposition;
- Excellent interpersonal, organizational and communication skills;
- Proficient with computerized systems, knowledge of Opera an asset;
- Must be able to reliably work a variety of shifts

**Job Types**: Part-time, Permanent

**Salary**: From $18.50 per hour

Expected hours: No less than 16 per week

**Benefits**:

- On-site parking

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Holidays
- Monday to Friday
- Night shift
- Weekends as needed

**Experience**:

- Hotel: 1 year (preferred)
- Customer service: 1 year (preferred)

Work Location: In person


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