Night Auditor

2 months ago

Cold Lake, Canada Hotel Dene and Conference Center Cold Lake Full time

**As a Night Auditor at Hotel Dene, here is what you will be doing each day**:

- Greet customers immediately with a friendly and sincere welcome.
- Run audit reports/journals from the front office system, Point of Service and the computer.
- Make corrections and adjustments and handle all computer work that occurs throughout the shift.
- Input into the front office system revenue/expenses/allowances to generate the daily reports.
- Balance all revenue and settlement accounts nightly, maintain files and reset the system for next day operations.
- Complete the registration process by inputting and receiving information from a computer system
- Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash, make change and balance an assigned house bank. Accept and record vouchers, travelers checks, and other forms of payment. Convert foreign currency at current posted rates. Post charges to guest rooms and house accounts using the computer.
- Promptly answer the telephone using positive and clear communication.
- Retrieve mail, small packages and facsimiles for customers as requested.
- Close guest accounts at time of check out and ascertain satisfaction.
- Field guest inquires, conducting thorough research to develop the most effective solutions. Listen and extend assistance in order to resolve problems
- Self-starting personality with an even disposition.
- Maintain a professional appearance and manner at all times.
- Can communicate well with guests.
- Must be willing to “pitch-in” and help co-workers with their job duties and be a team player.
- Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts.
- Ability to observe and detect signs of emergency situations.
- Ability to establish and maintain effective working relationships with associates, customers and patrons.
- Ability to work a variety of shifts, including days, evenings, weekends and holidays

**In return**, you will be provided with a respectful and diverse work environment, where your experience, passion and dedication will be rewarded. We offer a highly competitive total rewards package including a benefits and RRSP matching program, and the opportunity to grow and continue to develop in your field.

**DIVERSITY STATEMENT**:
**Our Differences Are What Make Us Great**

At Crescent Hotels & Resorts we strive to create a great place to work where associates at all levels of our organization are respected for their differences, just like the guests and owners we serve. That’s why we are dedicated to creating an environment that facilitates open and honest conversations about race, equity, diversity, and inclusion. By examining our own beliefs and behaviors, we can create change through training, recruiting, and promoting diverse talent to strengthen our culture.

**PERFORMANCE STANDARDS**

Customer Satisfaction:
Our customers are what we are about. One of the keys to a positive guest experience is positive interaction with Crescent staff. It is essential that you remain professional at all times, and that you treat all guests and associates with courtesy and respect, under all circumstances. Every Crescent associate is a guest relations ambassador, every working minute of every day.

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