Licensing & Information Officer

3 weeks ago


Victoria, Canada Consumer Protection BC Full time

**Posted**:Wednesday, March 13, 2024
**Closing Date**:Tuesday April 2, 2024 12:00 p.m. Pacific Time
**Location**: Victoria, BC
**Term**:Full-time, permanent
**Salary Range**:$56,581.72 - $64,201.11 annually
**Hybrid**:Minimum two days per week in the office

**Consumer Protection BC** is looking for** **a Licensing & Information Officer to join our team**

**A day in the life**:
As you close your laptop, you’re grateful that a day in the life of a Licensing and Information Officer is never the same as the day before. Being involved in projects that require you to obtain, review and process specific information is of a great value to our organization. You appreciate the ability to be involved with other departments and you are grateful for the opportunity to learn something new every single day.

**Who you are**:

- A team player and excellent communicator, with a positive attitude and a desire to work cooperatively with others to achieve group and organizational goals
- A true service provider focused on identifying and serving the needs of stakeholders, with a willingness to adapt to and work effectively within a variety of diverse situations and groups or individuals

**What you will be doing**:

- Providing information and assistance to consumers and businesses as the first point of contact for Consumer Protection BC
- Contacting applicants to obtain missing and further information and searching databases to obtain current information on the status of the applicant’s business
- Calculating and collecting applicable fees and reconciling financial account information, and preparing and maintaining electronic files of documents and correspondence
- Working independently and as part of a team to carry out administrative projects and increase efficiencies

**We are looking for people who have**:

- Completion of post secondary training in a related field and/or five years clerical/administrative support experience and/or a combination of formal training and experience.
- Experience in handling difficult customers or conflict situations.

**Are we a good fit for each other?**
- Watch this **2-minute video** to hear from your boss and learn more about what it’s like to work with us.
- Learn more about our corporate values and our perks and benefits.
- Persons with disabilities, can read our blogpost for more information on requesting hiring process accommodations.



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