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Guest Service Agent Part-time

4 months ago

Regina, Canada DoubleTree by Hilton Hotel & Conference Centre Regina Full time

The DoubleTree by Hilton Hotel & Conference Centre Regina is recruiting a permanent, full-time **Guest Services Agent** to join our team of customer service professionals

**What we offer**:

- Hilton brand GSA training
- Full medical benefits package including dental, vision and prescription coverages
- Discounted monthly parking or discounted transit pass
- Employee discounts on all Hilton and SilverBirch hotels globally
- A positive and inclusive work environment and a culture of employee recognition

**Main Duties & Responsibilities**:

- Respond to requests promptly, efficiently, and courteously during check-in, check-out and throughout the customers' stay.
- Verify that all the information on the guest is the same as the information in the computer system
- Switchboard duties, handle each reservation and phone call courteously
- Process reservation/cancellation/modification requests
- Enthusiastic and dedicated to customer service excellence - enjoys being around people
- Ability to assist hotel guests in an empathetic and courteous manner at all times
- Strong English communication skills, (verbal and written)
- Have a strong memory to recite company promotions and information during the check-in process

**Education & Qualifications**:

- Minimum grade 12 or equivalent
- Preference will be given to individuals with previous Front Desk or Night Audit experience in a hotel setting

**Working Conditions**:

- Able to continuously stand, bend, and lift during entire 8 hour shift
- Repetitive computer and telephone use
- Ability to work some overnight hours from time to time 11pm-7am as needed.

**No LMIA provided for opportunity. You must be legally entitled to work in Canada to be considered.**

**Job Types**: Part-time, Permanent
Part-time hours: 16-24 per week

**Salary**: $14.75-$16.24 per hour

**Benefits**:

- Dental care
- Disability insurance
- Discounted or free food
- Employee assistance program
- Extended health care
- Life insurance
- On-site gym
- Paid time off

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Monday to Friday
- Morning shift
- Night shift
- Weekend availability

Supplemental pay types:

- Bonus pay
- Overtime pay

**Experience**:

- Hotel: 1 year (preferred)

Shift availability:

- Day Shift (required)
- Night Shift (required)

Work Location: In person