Customer Service Specialist

2 weeks ago


Sault Ste Marie, Canada S&T Group Full time

**Customer Service Specialist**

**Summary**

The Customer Service Specialist will function as a liaison between customers, supervisors, and sales team to provide product/services information and resolve any emerging problems that customers might face with accuracy and efficiency. The Customer Service Specialist will receive and investigate customer quality complaints to determine the cause and possible means of correction while working with the service department and department supervisors to produce viable long-term solutions. The Customer Service Specialist will be required to coordinate and manage residential installations and crews. The Customer Service Specialist will be required to make outbound customer care calls to new and existing customers regarding services received, collections, as well as selling and scheduling preventative maintenance programs and updating security monitoring account information. Additionally, the Customer Service Specialist will book sales appointments and all other duties as assigned.

**Requirements**:

- Three to five years’ experience in Customer Service.
- Strong customer service and troubleshooting skills
- Ability to work well under pressure
- Strong attention to detail
- Ability to deal with people sensitively, tactfully, diplomatically, and professionally always
- Experience in all aspects of customer service and people management
- Ability to analyze and interpret the needs of customers and offer the appropriate options, solutions, and resolutions required
- Excellent critical thinking, conflict resolution and initiative skills needed.
- Must possess excellent communication skills for liaising and communicating with vendors, customers, and internal departments
- Highly flexible, with solid interpersonal skills that allow one to work effectively in a diverse working environment.
- Ability to build and maintain lasting relationships with corporate departments, key business partners, and customers
- Possess effective communication skills both written and verbal
- Elevated level of proficiency with Microsoft Office.
- Strong proofreading skills.
- Strong work ethic and positive team attitude
- HVAC/Construction awareness will be considered an asset

**Job Types**: Full-time, Permanent

**Salary**: $19.00-$24.00 per hour

**Benefits**:

- Dental care
- Extended health care
- Life insurance

Schedule:

- 8 hour shift
- Monday to Friday

Ability to commute/relocate:

- SAULT STE MARIE, ON: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (preferred)

**Experience**:

- Customer service: 3 years (preferred)

Work Location: One location

Application deadline: 2023-02-13
Expected start date: 2023-02-27



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