Snow School Supervisor

1 week ago

North Vancouver, Canada Grouse Mountain Full time

**Job Title**: Snow School Supervisor - Winter 22/23

**Location**: North Vancouver

**Department**: Snow School

**Reports to**: Manager, Snow School

**Role Status**: Full time/ Seasonal/ Salaried. This position runs from October to the end of April.

Grouse Mountain offers a challenging and enjoyable work environment with a world of career opportunity. Our team is dedicated to Grouse Mountain's renowned excellence and its continued growth as Vancouver's premier mountain resort. In exchange for employee excellence, we offer a professional atmosphere, fantastic growth opportunities, unlimited outdoor recreation (including skiing and snowboarding) an inspiring setting and many unique employee privileges.

As a Snowsports Supervisor you will be focused on but not limited to:

- Work with scheduler and other supervisors to ensure appropriate staff allocation on a weekly and daily basis.
- Ensure the smooth connection of guests and staff in our lesson meeting and check in areas.
- Monitor and understand staffing requirements as they relate to the departments overall budget.
- Work with the sales department to ensure that lessons are booked properly and that errors are followed up on.
- Be on snow to coach our pre-season training sessions
- Support instructors throughout the season, including the completion of one-on-one reviews.
- Enter payroll data, assist instructors with payroll issues and other administrative tasks as required.
- Teach when required.
- Perform all other duties assigned.

**As an employee, you will be required to**:

- Demonstrate an approach to work consistent with and supportive of Grouse Mountain Resorts' goals, values, policies, and procedures.
- Have the ability to embrace all aspects of your job.
- Have the ability to positively, proactively and safely work alone as well as in a team environment.
- The ability to provide an experience that creates a desire for our guests to return.
- Be punctual, reliable and show up for work in full uniform with an enthusiastic attitude in all weather conditions.
- Develop and maintain excellent relationships with fellow workmates, showing respect to Managers, Supervisors, and peers at all times.
- Show initiative in handling routine matters and have quick, thoughtful judgement in any situation.

Supervisory Responsibility

**Provides direct supervision to the following positions**: Snow School Team Lead, Instructor, Snow School Volunteer.

Qualifications, Knowledge, Skills and Abilities Required
- Exceptional leadership skills to deal with both certified and experienced staff, as well as instructors who are brand new to teaching
- Excellent communication, organizational and guest service skills
- Previous supervising experience considered an asset
- Highly motivated, enthusiastic, and capable of working effectively in a fast-paced environment
- Proven ability to train and motivate staff
- CSIA/CASI Level 3 or international equivalent certification required
- Competent computer skills including Word, Excel, and G Suite
- Have appropriate physical fitness to take on all assignments
- Be fluent in all aspects of the English language (spoken and written)
- Be able to work in inclement weather in an alpine environment
- Have sight, speech, and hearing abilities sufficient to learn skills, follow and provide directions.
- Available to work five days a week, including evenings, weekends & holidays
- Successful applicants over the age of 19 will be required to provide results of a clear background check valid within six months of the hire date before starting work. Grouse Mountain will assist with this process if the applicant does not have a valid background check.

Working Conditions
The Snowsports Supervisor performs most of their duties outdoors and may work in all different kinds of weather conditions. Hours of operation and lesson availability are weather dependent. Due to the nature of the business, this position requires flexibility in terms of your work schedule. A variety of work schedules may include rotation of shifts, day/evening shifts, and weekends and statutory holidays.

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