Floor Manager

5 months ago

Montréal, Canada Ted Baker Full time

Ted’s Mission Statement

Our Mission is to build a successful company through the creation of a leading designer brand. By conducting ourselves

in an efficient and courteous manner and by maintaining Ted’s high standards and integrity, we pride ourselves in

always being in a position to satisfy the needs of our customer. In order to protect the ethos and persona for which we

have gained an enviable reputation, we always ask ourselves the question: ‘Would Ted do it that way?’

Where does this role fit within Ted's Team?

Main responsibilities

People
- Build good rapport with the team, ensuring excellent team participation and working with integrity and

respect for others.
- Actively drive and document your own learning to contribute to the success of the team and location.
- Champion the accomplishment of Ted’s School of Excellence training and standards in your location.
- Be confident in developing others, monitoring and evaluating performance and highlighting relevant

observations to management.
- Consistently display personal motivation to inspire and drive the team.
- Be proactive in use and delivery of effective training and incentives.
- An ability to instruct others and adapt to differing people and situations.
- Actively support the recruitment and on boarding of the sales team.

Product
- Use all available tools and information to keep up to date on current product and be proficient in product

details such as Called, Colour, Composition, Cost, Care, Cut (The 6 C’s.)
- Display up to date product knowledge such as, key trends and location bestsellers in order to educate team

members on how to maximise sales and increase customer loyalty to the brand.
- Implement and evaluate merchandising guidelines, replenishment procedures and housekeeping standards to

ensure that Ted is represented at the highest level.
- Be confident in using all commercial tools to liaise with VM and manage product and floor moves to enhance

performance.

Commercial
- Maximise sales potential by ensuring the team are expertly delivering all requirements of TSE.
- Be responsible for ensuring team are demonstrating GOTFAT with enthusiasm and consistency both online

and offline, understanding the impact of actions on the customer experience and sales.
- Display an excellent understanding of customer profiles and use of both online and offline sales techniques in

order to build loyal customer relationships, promoting clientele opportunities.
- Consistently display an in-depth knowledge and interpretation of location figures to support the achievement

of targets and KPI’s.
- Ability to successfully drive the team to achieve the location’s performance targets.
- Drive awareness of brand promotions, marketing activity and campaigns to the team and customers.
- Drive Data Capture targets and actively develop client opportunities by promoting the use of database

building and social media awareness.
- Build and maintain a strong commercial awareness of our competitors and local markets communicating

findings to the management team.
- Keep yourself and team up to date and take an active interest in engaging with Ted’s social m

**Salary**: From $18.50 per hour

**Benefits**:

- Dental care
- Extended health care
- Life insurance
- On-site parking
- RRSP match

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- Morning shift
- Weekend availability

Supplemental pay types:

- Bonus pay

**Education**:

- Secondary School (preferred)

**Experience**:

- Retail management: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- French (preferred)

Shift availability:

- Day Shift (preferred)
- Night Shift (preferred)

Work Location: In person

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