Customer Service Representative

2 weeks ago


Saskatoon, Canada FFUN Group Full time

**Customer** Service Representative, **Full-Time (Outbound Agent)**

**Job Location**: Client Contact Center, Saskatoon**

**Work Schedule**

**Flexibility required to work evenings and Saturdays (based on a six week rotation)**

Have you ever thought about having a career instead of a job? At FFUN we think about it every day. We are in search of the superhero of the customer service world. We’re pretty smart around here, and we have a hunch that you’re someone who’s pretty good with people. Pair that with some quick fingers for data entry and the ability to make a great first impression and we’re a match made in heaven.

We have goals, like Big Hairy Audacious Goals, where, as one of Canada’s Best Managed Companies, we want to create 10 million FFUNtastic experiences. How do we get there? People like you. Be a part of that growth as an individual contributor within our Client Contact Center in Saskatoon.

We are looking for a Rockstar... that means positive energy, results focused and customer centered. If you have a passion for people and career plans that shoot to the moon, then don’t make us beg. You are an important piece of our plans for the future so set up the last interview you will ever do

**What’s in it for You**:

- Hourly wage of $15/hour + a monthly bonus per appointment booked
- You will be respected and valued for your hard work
- FFUN and encouraging work environment
- Industry-leading pay plans, with endless bonus potential
- Consistent and ongoing training and growth
- Full time hours, plus ample time to relax with 3 weeks holidays
- Corporate gym membership rates, plus health, dental and insurance benefits
- Endless opportunities to display how awesome you are
- Pension Program - Employer-Employee matched contributions because we care about your future financial security

**What you’ll be doing**:

- Placing outbound calls to our customers and (hopefully soon-to-be-customers) to share information about our FFUN sales initiatives, service appointments and follow-ups
- Provide our customers with the best of the best when it comes to their experience with us.
- Develop and follow strategies and processes for maintaining contact with customers
- Manage customer information databases
- Setting and confirming customer appointments
- Produce reports when necessary

**Some superhero traits we are looking for**:

- Ability to prioritize, multi-task, and handle deadlines and high-pressure situations
- Customer service guru, in other words a people person
- Excellent verbal and written English communication skills
- Computer literate and telephone savvy
- Passion for teamwork
- Organization skills that put Marie Kondo to the test
- **_Bonus points if you have call center experience specifically in outbound sales_**

**What it's really like to work here.**

The FFUN Group is Canada’s fastest-growing motor and recreational group retailer with over 30 locations throughout Saskatchewan, Alberta, and Ontario. We bring FFUN to life and are fueled by amazing people, representing all your favourite brands of automotive and recreational vehicles. At FFUN we recognize that life is short and that it goes by in the blink of an eye. We can help people make the most of their lives by having fun at any age.

**We are defined by our core values**:
Driven to Grow
Team Player
FFUN Attitude
Down to Earth

If this sounds like the opportunity you’ve been waiting for, we’d love to meet you At FFUN Group, we don't make our applicants jump through hoops



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