Customer Service Representative

2 weeks ago


Saskatoon, Canada West Coast Reduction Ltd. Full time

Customer Service Representative

3018 Miners Ave, Saskatoon, SK S7K 4Z8, Canada Req #387 Tuesday, May 7, 2024

West Coast Reduction Ltd. - Nothing Left Behind* . At West Coast Reduction, nothing is important to us. Because when there’s nothing left – that is when we’ve done our job. We collect food waste and by-products from food producers, like farms, restaurants, bakeries and even supermarkets, transforming them into ingredients used in animal feed, renewable energy and thousands of other products we use every day. Our efforts contribute to a sustainable local food supply, and help us all live in cleaner and healthier communities. Visit to learn more.


At our Call Centre Operations located at West Coast Reduction's Saskatoon Plant, we're searching for our next  Customer Service Representative . The role is a key customer service position at the Company, responsible for managing the daily phone calls for service, payments and information requests from our customer base. The Customer Service team is the first point of contact for all inbound customer calls at the Operations Centre and will direct inquiries as needed to various departments. We aim to ensure that the customer’s satisfaction is achieved with first call resolution. 


This is a full-time, permanent position with a set schedule from Monday to Fridays during office hours - minimal weekends or late evenings expected. 

WHY JOIN OUR TEAM?

Build a stable career at a reputable company with more than 450 employees Continuous in-house training opportunities available Comprehensive compensation package offered to full-time employees including employer-paid extended health benefits Generous RRSP matching for employee contributions after 1 year 


ACCOUNTABILITIES: 

Serve as West Coast Reduction Ltd’s brand ambassador for all incoming calls to our On-Demand Call Centre Effectively resolve or escalate customer complaints by providing appropriate solutions and alternatives to the customers Ensure quality customer service is provided by following up on previous complaints and taking ownership of a positive customer experience Work effectively with other team members to ensure that departmental goals and key performance indicators are achieved or exceeded Answer all calls, emails, and other customer correspondence, within established guidelines, while providing superior customer service Accurately maintain and update customer profiles as per discussion with customers and sales representatives Promptly address customer service calls for off-cycle service requests and coordinate the appropriate service delivery  Coordinate the stoppage of service for closed or deactivated customer accounts  Actively participate in outbound sales and service campaigns  Correct incomplete and incorrect sales and service orders  Accurately record data and customer notes into the CRM system Participate in after-hours phone rotation for emergency-based calls

THE IDEAL CANDIDATE: 

High school diploma or equivalent level of education preferred 2-3 years of experience in a customer service role or similar environment preferred Demonstrated ability to work independently with minimal supervision Competency using Microsoft Office Suite products and customer relationship management systems  Proficiency in English, both written and verbal, with excellent communication skills

  • Saskatoon, Canada Inland Steel Products Ltd Full time

    Join Inland Steel Products as our Customer Service Representative and Revolutionize the Scrap Recycling Industry As our Customer Service Representative you will play a crucial role in ensuring a welcoming family-like environment for our customers. Your exceptional organizational skills, positive attitude and dedication to providing excellent service will be...


  • Saskatoon, Canada Kreos Aviation Full time

    **Kreos Aviation Inc.** **FBO Customer Service Representative** We are currently scouting members to join our team of Customer Service Representatives in Saskatoon. We are hiring for Part time with the hours being 2pm-6pm. **Responsibilities**: Act as the first impression and point of contact for all clients and external vendors. Daily coordination and...


  • Saskatoon, Canada LYNUM-Progressive Industries Full time

    Saskatoon, SK - Full-time, Permanent **Job Title: Customer Service Representative** **Company Description** To better serve our growing customer base, LYNUM-Progressive Industries is seeking a Customer Service Representative to our team in support of our Western Canadian salesforce. We are a distributor of industrial and process equipment headquartered...


  • Saskatoon, Canada AutoCanada Inc. Full time

    **Customer Service Representative - Collision Centre** **Kavia Autobody** **Saskatoon, SK** At **Kavia Autobody,** we are looking for someone who is passionate about delivering exceptional customer service and to take ownership of administrative support to our Collision Centre team. Acting as a **Full-Time** **Customer Service Representative**, you will...


  • Saskatoon, Canada Fastener Warehouse Ltd. Full time

    Fastener Warehouse is an equal opportunity employer. The Customer Service Representative will report directly to the Sales Manager and will be responsible for all thing s related to helping our clients. Tasks will include: order entry; review of schedules/forecasts; communicating delivery times; working with other Fastener Warehouse departments to ensure on...


  • Saskatoon, Canada Kreos Aviation Full time

    **Kreos Aviation Inc.** **FBO Customer Service Representative** We are currently scouting members to join our team of Customer Service Representatives in Saskatoon. We are hiring for Part time with the hours being 2pm-6pm, as well as a casual to cover weekends, vacation and sick time. **Responsibilities**: Act as the first impression and point of contact...


  • Saskatoon, Canada AutoCanada Inc. Full time

    **Customer Service Representative - Collision Centre** **Saskatoon Motor Products Collision Centre** **Saskatoon, SK** At **SMP Collision Centre,** we are looking for someone who is passionate about delivering exceptional customer service and to take ownership of administrative support to our Collision Centre team. Acting as a **Full-Time** **Customer...


  • Saskatoon, Canada Kreos Aviation Full time

    **Kreos Aviation Inc.** **FBO Customer Service Representative** We are currently scouting members to join our team of Customer Service Representatives in Saskatoon. We are hiring for Part time/Full time with the hours being 6 AM-2 PM/12 PM-8 PM. **Responsibilities**: Act as the first impression and point of contact for all clients and external...


  • Saskatoon, Canada Horizon Computer Solutions Full time

    As a leading IT provider in Saskatchewan, Horizon is extremely proud to deliver IT solutions, managed services, and professional services to organizations across Western Canada. Founded in 1995, Horizon currently employs over 50 full time employees with headquarters in Saskatoon and locations in Regina, Calgary, and Winnipeg. Horizon is currently seeking a...


  • Saskatoon, Canada Barnes & Aidi Full time

    **THIS IS NOT A REMOTE POSITION. WE ARE NOT ACCEPTING ANY APPLICANTS FROM OVERSEAS. THIS POST IS FOR APPLICANTS PRIMARILY BASED IN SASKATOON** Now Hiring Representatives Full-Time Position Full Training Provided Entry Level Openings Management/Supervisor Openings Monday - Friday Growth Opportunity We were established in 2018, specialize in customer...


  • Saskatoon, Canada Andrew Agencies Ltd Full time

    **Customer Service Representative** We’re seeking a full time Customer Service Representative (CSR) to help grow our branch in Saskatoon, Saskatchewan. If you want to be part of a growing organization striving to provide personalized customer experiences, keep reading! **No insurance experience, no problem!** We offer paid education for our employees...


  • Saskatoon, Canada AutoCanada Full time

    Customer Service Representative Dodge City Collision Saskatoon, Saskatchewan, On-Site Schedule: Monday to Friday, 8 am – 5 pm Dodge City Collision  is looking for a Customer Service Representative located in Saskatoon, Saskatchewan. We are a growing team with opportunities for career advancement. What We Offer: Competitive Compensation...


  • Saskatoon, Canada BGE Indoor Air Quality Solutions Ltd. Full time

    BGE Indoor Air Quality Solutions started from humble beginnings over 50 years ago has today provided filtration services to some of Canada’s best-run buildings. Our years of success in delivering clean air to clients is a result of the passion and drive that we have for our work and carry with us every day. The nature of delivering clean air leaves little...


  • Saskatoon, Saskatchewan, Canada Q-Line Trucking Full time

    Q-Line Trucking is a National carrier that provides transportation services throughout Canada and the USA. With expertise and capability, we provide specialized transportation solutions for major projects and industry sector leaders. Guided by our founding principles of hard work and honesty, we are dedicated to upholding the integrity of our services and...


  • Saskatoon, Canada Buckwold Western Ltd Full time

    Buckwold Western Ltd. traces its history back to 1925 when the Buckwold family established a small dry goods business in Saskatoon. Today we remain a privately held, family managed 100% Canadian enterprise, serving the specialized needs of the western Canadian floorcovering market. Our established customer accounts include full-service independent flooring...


  • Saskatoon, Canada Buckwold Western Ltd Full time

    Buckwold Western Ltd. traces its history back to 1925 when the Buckwold family established a small dry goods business in Saskatoon. Today we remain a privately held, family managed 100% Canadian enterprise, serving the specialized needs of the western Canadian floorcovering market. Our established customer accounts include full-service independent flooring...


  • Saskatoon, Canada U-Haul Full time

    Location: 2420 11th St W, Saskatoon, Saskatchewan S7M 1J6 Canada Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company’s exceptional...


  • Saskatoon, Canada Buckwold Western Ltd Full time

    Buckwold Western Ltd. traces its history back to 1925 when the Buckwold family established a small dry goods business in Saskatoon. Today we remain a privately held, family managed 100% Canadian enterprise, serving the specialized needs of the western Canadian floorcovering market. Our established customer accounts include full-service independent flooring...


  • Saskatoon, Canada Maxquip Full time

    CUSTOMER SERVICE REPRESENTATIVE **Job Types**: Full-time, Permanent Pay: $15.00-$37.38 per hour **Benefits**: - Casual dress - Dental care - Disability insurance - Extended health care - Life insurance - On-site parking - RRSP match - Vision care Schedule: - Monday to Friday Supplemental pay types: - Bonus pay Ability to commute/relocate: -...


  • Saskatoon, Canada Medicentres Canada Inc. Full time

    **Position Title**: Client Services Representative **Job Type**:Full-Time, Temporary (Until October 2024) **Department**: Occupational Health **Job Location**: Saskatoon, Saskatchewan **Reports to**: Business Operations Manager **Date Last Updated**:April 2024 **JOB PURPOSE**: - Based out of the centralized Call Centre in the Saskatoon Office, or as...