Bilingual Financial Service Representative

7 months ago


Montréal, Canada Gatestone & Co. Inc Full time

**Job description**

**As a Gatestone Team Member, here’s what’s in it for YOU**

Life at Gatestone is **fun **and **rewarding** The customer experience is at the heart of our DNA. As a Financial Services Representative Agent, you will be responsible for answering calls from customers with the goal of listening, understanding, and resolving issues in a timely manner. You will have the chance to evolve within a rapidly growing company and enjoy the flexibility of working from home in our flexible hybrid model.
- Performance-based bonus opportunities (_**More money? Yes, please**_)
- Paid, full-time training provided
- Supportive leadership and coaches
- Fun workplace environment with Employee Engagement Initiatives
- Ongoing training to be the best that you can be in your job
- Leadership development programs to prep you for career growth opportunities (_**Gatestone loves to promote from within**_)
- Growth opportunities within the company
- Employee discounts to local stores and services (_**Who doesn’t like saving money?**_)
- Bonus opportunities through our **Employee Referral Program**

As a leader in the BPO call center industry, we attract top talent, and with that, our performance and customer service compared to our competition are **best in class** This allows us to grow as an organization with our existing partnerships and new ventures. This growth creates internal and external opportunities -be a part of the excitement

**What you’ll be doing**
- As a **Financial Services Agent**, you will leverage your training to assist customers by proposing solutions to address their financial situation.
- Negotiate payments and payment plans
- Adhere to your schedule and maintain excellent attendance
- Treat customers and co-workers with dignity & respect

**How you’ll be great at this**
- Customer-centric, putting customers first
- Engaging, goal-oriented & passionate about personal growth
- Strong communication skills
- Multi-tasking is a huge plus
- Motivated by success and the desire to want more
- Excellent attendance
- Excellent typing skills
- Excellent written English
- Excellent spoken and written French skills

**That’s it We will do the rest If you have previous experience or not, our robust training program will prepare you with the skills needed to be successful**

**Hours of Work**:

- Monday to Friday: 7 am - 10 pm (EST)
- Saturday: 7:00 am - 9 pm (EST)
- Sunday: 10 am - 6 pm (EST)

**Who We Are**

**Look at some of our corporate YouTube content, and please keep in mind that these videos were captured before COVID-19.**

We are an accessible workplace.
- Individual accommodation shall be provided for applicants with disabilities who meet the required qualifications. Please advise us at any time during the recruitment process._

**Salary**: From $19.00 per hour

**Education**:

- Secondary School (preferred)

**Experience**:

- Call center: 1 year (preferred)
- Customer service: 1 year (preferred)

Work Location: On the road



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