Bilingual Customer Service Representative
2 weeks ago
As a CSR, you will play a key role in managing customer inquiries and building strong relationships with clients. You must have a strong ability to communicate effectively, handle challenging situations, and provide exceptional customer service.
**Role and Responsibilities**
- Address customer concerns and complaints, and work to resolve issues quickly and effectively.
- Build and maintain strong relationships with clients, and proactively identify opportunities to upsell and cross-sell products and services.
- Collaborate with the sales team to ensure that customer needs are met and to follow up on any pending sales opportunities.
- Maintain accurate records of customer interactions and transactions in the company's system.
- Ensure that all customer interactions are in compliance with company policies and procedures, and with applicable laws and regulations.
- Participate in continuous training and professional development to stay up-to-date with industry trends and best practices.
**Qualifications and Education Requirements**
- Post-secondary education
- Previous sales and/or customer service experience is an asset
- High levels of integrity and commitment to providing exceptional customer service to clients
- Self-motivated with a positive and friendly attitude
- High degree of professionalism
- Strong organizational and time-management skills
- Strong computer skills
- Ability to speak an additional language is an asset
**Job Types**: Full-time, Permanent
**Salary**: From $18.00 per hour
**Benefits**:
- Company events
- Company pension
- Dental care
- Disability insurance
- Discounted or free food
- Extended health care
- Flexible schedule
- Life insurance
- Paid time off
- Vision care
Schedule:
- 8 hour shift
- Day shift
- Holidays
- Monday to Friday
- On call
- Weekend availability
Supplemental pay types:
- Overtime pay
Application question(s):
- This position requires working on Saturday or Sunday for a few hours on a rotation base.
**Experience**:
- Customer service: 1 year (preferred)
**Language**:
- Cantonese (required)
Work Location: In person
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