Bilingual Customer Service Representative

2 weeks ago


Vancouver, Canada Van-Whole Produce Full time

As a CSR, you will play a key role in managing customer inquiries and building strong relationships with clients. You must have a strong ability to communicate effectively, handle challenging situations, and provide exceptional customer service.

**Role and Responsibilities**
- Address customer concerns and complaints, and work to resolve issues quickly and effectively.
- Build and maintain strong relationships with clients, and proactively identify opportunities to upsell and cross-sell products and services.
- Collaborate with the sales team to ensure that customer needs are met and to follow up on any pending sales opportunities.
- Maintain accurate records of customer interactions and transactions in the company's system.
- Ensure that all customer interactions are in compliance with company policies and procedures, and with applicable laws and regulations.
- Participate in continuous training and professional development to stay up-to-date with industry trends and best practices.

**Qualifications and Education Requirements**
- Post-secondary education
- Previous sales and/or customer service experience is an asset
- High levels of integrity and commitment to providing exceptional customer service to clients
- Self-motivated with a positive and friendly attitude
- High degree of professionalism
- Strong organizational and time-management skills
- Strong computer skills
- Ability to speak an additional language is an asset

**Job Types**: Full-time, Permanent

**Salary**: From $18.00 per hour

**Benefits**:

- Company events
- Company pension
- Dental care
- Disability insurance
- Discounted or free food
- Extended health care
- Flexible schedule
- Life insurance
- Paid time off
- Vision care

Schedule:

- 8 hour shift
- Day shift
- Holidays
- Monday to Friday
- On call
- Weekend availability

Supplemental pay types:

- Overtime pay

Application question(s):

- This position requires working on Saturday or Sunday for a few hours on a rotation base.

**Experience**:

- Customer service: 1 year (preferred)

**Language**:

- Cantonese (required)

Work Location: In person



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