Care and Service Manager

5 months ago

London, Canada ParaMed Full time

Job Description
- In the role of Care and Service Manager (CSM), you have the opportunity to lead our clinical supervisors and front line staff in making a difference in the lives of the patients that we serve.

Why you’ll love working here:
- Celebration and Recognition programs-
- Comprehensive health and dental benefit plans-
- Education allowance for employees and family-
- Opportunities for career advancement-
- Employee Assistance Program-
- Employee perks and exclusive offersWhat you’ll do:
- Show respect for cultural needs, dignity, privacy and confidentiality of staff and clients-
- Coach and mentor clinical supervisors on their role in overseeing care delivery and on how to support front line team members and patients and their families-
- Monitor care and service delivery performance and clinical indicators-
- Participate in the interviewing, orientation, ongoing supervision, and performance management of clinical supervisors-
- Ensure completion of all mandatory training and skill development-
- Create and maintain the on-call schedule for clinical Supervisors-
- Respond to clinical concerns from staff, contractors, funders, clients and families-
- Review all client safety incidents and participate in the investigation and resolution-
- Provide clinical leadership at the district-
- Provide oversight of CQI activities related to care and service including staff participation and problem-solving teams-
- Ensure compliance to ParaMed policies, procedures and legal requirements for yourself and all staff-
- Participates in necessary care conferences with Health Care team, Contractors and funders-
- Work collaboratively with a multi-disciplinary team consisting of government agencies, healthcare workers, and other community resources-
- Demonstrate continuous learning and professional development through involvement in conferences, committees and networksWhat you bring:
- Registration/licensing in good standing as a Registered Nurse with provincial regulatory college-
- BScN preferred-
- Minimum of three (3) years in a formal nursing leadership role required-
- Minimum of 2 years’ experience as a practicing Registered Nurse, in a community setting-
- Certification in Community Health Nursing with CNA certification preferred-
- Membership with the Registered Nurses Association of Ontario (RNAO) preferred-
- Working knowledge of applicable health care legislation including Mental Health Act, Substitute Decisions Act, Healthcare Consent Act, Privacy / Personal Health Information Act and others-
- Knowledge of standards of care for palliative, wound, IV therapy and other specialties in order to offer guidance on best practices in these areas-
- Superior oral and written communication skills to effectively interact with clients, families, contractors, and staff to resolve conflicts-
- Effective skills in critical thinking and problem solving-
- Flexibility in hours worked in order to accommodate operational needs-
- Knowledge of applicable community resources available for clients and families-
- Current certification (within the past 12 months) of First Aid, CPR, completed within Canada-
- Excellent computer skills including experience in Word and Excel-
- Able to provide a current, clear criminal back check with Vulnerable Position Screening (VPS)Time Type:
Full time
- Join us as we continue our 40-year tradition to help people live better and provide the most compassionate care possible Join a winning team and let’s succeed together

ParaMed Home Health Care accommodates the needs of job applicants throughout its recruitment and selection processes upon request.

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