Restaurant Manager

1 week ago


Thunder Bay, Canada Sushi Station Full time

**About Us**:
Sushi Station is a well-known restaurant in Thunder Bay, recognized for its exceptional sushi and Thai cuisine, outstanding service, and friendly staff. We pride ourselves on using only high-quality, fresh ingredients and our modern interpretation of classic dishes. Come try our Sushi Summer Combo, Sakura Roll, or Pad Thai bowl

**Qualifications**:

- Minimum 1 year of operational management experience
- Proficiency in Microsoft Office, particularly Word and Excel
- Strong organizational skills and ability to multitask in a fast-paced environment
- Excellent communication skills to effectively interact with a diverse staff
- Experience in hiring, training, and mentoring hourly staff with a focus on maintaining high employee morale
- Ability to develop and implement operational procedures, including the creation of a staff handbook
- Fluent in Mandarin and English
- Smart Serve certification preferred
- College or university education preferred

**Responsibilities**:

- Plan, organize, direct, and control all front of house restaurant operations, including but not limited to staffing, inventory management, cost controls, and customer service.
- Develop and implement operational procedures, policies, and staff handbook, and ensure their proper execution.
- Manage full-cycle recruitment, training, and development of diverse hourly staff, and maintain a high level of employee morale and energy.
- Organize and monitor staff schedules, allocate hours into job sheets, and process payroll on a weekly basis.
- Maintain employee records, including health and safety practices, and ensure legislative compliance.
- Ensure orientation, policy, and procedure training are provided in a proper method, and play an active role in training the FOH staff.
- Manage employee performance, including training, promotion, KPIs, and customer service management.
- Handle guest concerns and provide feedback to staff, liaise with the kitchen and dining room to provide a smooth service, and maintain customer service standards.
- Ensure food and drinks quality, and handle cash management procedures accurately.
- Monitor and track invoices, petty cash, and inventory, and reconcile and report on them.
- Arrange for maintenance and repairs of equipment and services, and supervise marketing and promotional activities.
- Prepare and analyze management reports, check quality of deliveries and documentation, and negotiate arrangements with suppliers for food and other supplies to control costs.
- Maintain general cleanliness, ensure systems and standards compliance, and be aware of staffing trends, upcoming seasonal business changes, and any other events or issues that may have an impact on the business.
- Organize staff team-building activities, motivate staff, and foster a positive work environment.

**Job Types**: Full-time, Permanent

**Benefits**:

- Company events
- Discounted or free food
- Flexible schedule
- On-site parking
- Paid time off

Flexible Language Requirement:

- French not required

Schedule:

- Day shift
- Evening shift
- Monday to Friday
- Weekend availability

Ability to commute/relocate:

- Thunder Bay, ON: reliably commute or plan to relocate before starting work (preferred)

Work Location: In person

Application deadline: 2023-03-31


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