Front of House Service Manager
5 months ago
_My Bistro_, is a locally owned and innovative food and beverage company operating in Canada’s most important cultural institutions; the National Gallery of Canada, the Museum of History, Canadian War Museum and Museum of Nature. Our vision is to offer a fresh, healthy and delicious experience with excellent customer service. We are looking to hire a front of house manager for all 4 outlets.
Salary Range: $45,000 - $55,000 plus benefits.
Bilingual: French and English written and spoken essential
**JOB SUMMARY**: The Front of House manager is responsible for overseeing operations which include:
- Staff supervision; hiring, scheduling, training and management. Monitoring staff performance and providing feedback
- Collaborate with a variety of teams including kitchen staff, suppliers and executive management in order to achieve operational goals.
- Implement policies and protocols
- Ensuring correct cash drawer balances, management of deposits and ensuring cash drawer tills are maintained and up-to-date for service use
- Implement and enforce safety protocols, emergency procedures and proper handling of equipment
- Maintaining and ensuring top quality guest care and satisfaction. Service Excellence.
- Implement strategies to improve customer satisfaction, such as creating guest feedback systems and analyzing guest preferences
**INTERNAL GROUPS AND EVENTS**
- Review upcoming events that take place in My Bistro locations and breakout rooms within the properties
- Ability to manage service flow and timelines by following event orders
- Instruct the service team in standard operating procedures for large groups
**REQUIREMENTS**
- Excellent communication and interpersonal skills to effectively communicate with staff and customers.
- Ability to work in a fast paced environment, prioritize tasks, and handle multiple responsibilities.
**Ability to commute/relocate**:
- Gatineau, QC J8X 0M8: reliably commute or plan to relocate before starting work (required)
**Experience**:
- Management: 2 years minimum required.
**Work Location**:
- In person
**Salary**: $45,000.00-$50,000.00 per year
Schedule:
- 4 hour shift
- 8 hour shift
- Day shift
- Monday to Friday
- Morning shift
- Weekends as needed
Ability to commute/relocate:
- Ottawa, ON: reliably commute or plan to relocate before starting work (preferred)
**Education**:
- Secondary School (preferred)
**Experience**:
- Hospitality: 1 year (preferred)
**Language**:
- English (required)
Licence/Certification:
- Smart Serve (preferred)
Shift availability:
- Day Shift (preferred)
Work Location: In person
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