Customer Service Specialist

4 weeks ago

London, Canada Mayne Full time

Company: Mayne Inc.
Location: London, Ontario
Position: Customer Service Specialist
Hours: Full Time Permanent (8am to 5pm, Mon-Fri)
Wage: $18 to $24/hr depending on experience

**About Mayne**
Mayne Inc. is proud to be one of North America’s leading manufacturers of outdoor products. Our planters, window boxes, mail posts, and storage bins are distinct in appearance and can be easily spotted outside homes and businesses across the United States and Canada. Since our inception back in 2006, the driving force of our business is providing customers with low-maintenance, high-quality products at affordable prices. We are a dynamic and growing company selling through a variety of channels including retail, web, and distribution.This role is perfect for someone who thrives in a dynamic environment, is dedicated to customer service excellence, and has a genuine passion for the lawn and garden industry. As a customer service specialist you'll be a front line representative of Mayne acting as a company ambassador to our valued customers. If you're ready to cultivate success in a role that combines your people skills with your green thumb, we want to hear from you

**Customer Service Specialist**The Customer Service Specialist (CSS) plays a pivotal role, not only in managing customer inquiries, replacement orders, and warranty claims but also in embodying the front line of our customer support. A successful CSS is not just proficient in handling these tasks but is also an authority on Mayne products, equipped to troubleshoot and swiftly resolve any customer issues that arise. Additionally, they must possess strong communication skills, enabling them to articulate solutions clearly and maintain positive customer relations. By demonstrating empathy and understanding, they ensure customer satisfaction and foster loyalty. Furthermore, the CSS is expected to collaborate effectively with other departments to streamline service processes and contribute to the continuous improvement of our customer service standards.

**Responsibilities**:

- Manage incoming phone calls for general information and customer inquiries.
- Provide exceptional customer service to dealers and end users.
- Responsible for updating customer portals with order status or change requests.
- Track return authorizations until product is received at our warehouse and credit memos issued.
- Develop a solid understanding of entire product line to support end users and dealers.
- Work directly with manufacturing facility to process orders for missing, damaged, or defective product.
- Ensure proper flow of information across the various departments.
- Responsible for checking multiple dealer portals for any issues and return requests.
- Manage freight claims with carriers for lost and damaged shipments to ensure compensation is received.
- Assist with sales order data entry and processing.
- Review regular freight bills to verify address corrections and return shipping charges.
- Compile and analyze data in monthly customer service reports.
- Analyze & suggest improvements to existing systems and procedures.

**Core Competencies**:

- Customer focused
- Empathetic
- Excellent communication skills (written and verbal)
- Team player
- Problem solver
- Strong time management
- Teachable spirit
- Accountable and dependable
- Detail oriented
- “Make It Happen” attitude

**Requirements**:

- High school diploma or GED required.
- Education in business administration, communications or customer relations would be an asset.
- Proven CS experience in a B2B or B2C environment.
- Familiar with CRM systems and practices.
- Proficient in Office suite of products (Outlook, Excel, Word).
- Access to reliable transportation, this is an in-office position.

**Benefits**:

- Competitive wage commensurate with experience.
- Comprehensive benefits package including health insurance, retirement savings plan, heath spending account, profit sharing, 5 paid sick days and 2 weeks paid vacation.
- This is an office based position but flex days are provided to create an improved work/life balance.
- Opportunity to make a meaningful impact in a growing company.
- Dynamic and collaborative work environment where we encourage personal and professional growth.

**Why Mayne?**

**Job Types**: Full-time, Permanent

**Salary**: $18.00-$24.00 per hour

**Benefits**:

- Casual dress
- Company events
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Profit sharing
- RRSP match
- Vision care
- Wellness program

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus pay

**Experience**:

- Customer service: 3 years (preferred)

Work Location: In person

  • Customer Service Specialist

    6 days ago

    London, Canada Canada Life Assurance Company Full time

    Customer Service Specialist **Description: - Permanent Full Time- Group Retirement Services (GRS) Administration provides administration services for a variety of group products, including RRSP, RPP, DPSP, TFSA, Investment Only and various non-registered plan types. In this role you’ll contribute to the effective record-keeping and reporting for GRS...

  • Customer Service Specialist

    1 month ago

    London, Canada Canada Life Assurance Company Full time

    Customer Service Specialist **Description: - Permanent Full Time- Group Retirement Services (GRS) Administration provides administration services for a variety of group products, including RRSP, RPP, DPSP, TFSA, Investment Only and various non-registered plan types. In this role you’ll contribute to the effective record-keeping and reporting for GRS...

  • Customer Support Specialist

    6 days ago

    London, Canada LBMX Full time

    **LBMX is growing again...** We are seeking a **Customer Success Specialist** LBMX is a dynamic and growing software solutions company with a global footprint, located in London, Ontario. As we continue to grow, we are seeking talented, compassionate, and driven individuals to join our team as a Customer Success Specialist, reporting directly to our VP of...

  • Bilingual Customer Relations Specialist-Hybrid

    21 hours ago

    London, Canada Randstad Canada Full time

    We are seeking a dedicated individual to join our exceptional team as a full-time Bilingual Customer Relations Specialist. This is a Hybrid position and the salary is $46 862 annually. The schedule is from Monday to Friday from 08:00 AM to 08:00 PM. In this role, you'll be instrumental in providing respectful, accurate, and timely responses to incoming...

  • Customer Service Specialist

    6 days ago

    London, Canada Bristol Sinks Full time

    **Bristol Sinks Inc. - Plumbing Wholesale Company** **London, Ontario** Bristol Sinks, a premier plumbing wholesale company located in London Ontario, is on the lookout for a dedicated and detail-oriented to join our expanding team. If you are passionate about delivering exceptional customer service, thrive in a collaborative atmosphere, and embody our...

  • Bilingual Customer Relations Specialist-Hybrid

    1 day ago

    London, Canada Randstad Canada Full time

    We are seeking a dedicated individual to join our exceptional team as a full-time Bilingual Customer Relations Specialist. This is a Hybrid position and the salary is $46 862 annually. The schedule is from Monday to Friday from 08:00 AM to 08:00 PM. In this role, you'll be instrumental in providing respectful, accurate, and timely responses to incoming...

  • Technology Support Specialist

    1 month ago

    London, Canada London Health Sciences Centre Full time

    **Posting Period**: Open: July 13, 2023 Deadline: July 26, 2023 Non-Union **Department Name**: Customer Support - Information Technology Services Responsible for troubleshooting escalated work and advanced technical requests/calls from Client Support Specialists or directly from hospital staff/physicians. They will also manage small projects related to...

  • Customer Service Specialist

    4 weeks ago

    London, Canada Canada Life Full time

    Job Description Group Retirement Services (GRS) Administration provides administration services for a variety of group products, including RRSP, RPP, DPSP, TFSA, Investment Only and various non-registered plan types. In this role you’ll contribute to the effective record-keeping and reporting for GRS customers. You must become proficient with the...

  • Sales Customer Care Specialist

    1 month ago

    London, Canada AutoCanada Inc. Full time

    **Sales Customer Care Specialist Job Description** At London Honda, we believe in providing our employees with the necessary tools to succeed. We offer competitive wages/salary, vacation, health and dental benefits, ongoing training, and support to ensure you're successful and achieving your goals, and endless opportunities to further your career within our...

  • Customer Success Specialist

    4 weeks ago

    London, Canada J.D. Power Full time

    **External Title**: Customer Success Specialist - Temporary Position **Internal Title**: Customer Success Specialist - Temporary Position **Location**: Remote **Reports to Title**_:_** Senior Manager, Customer Success **The Role**: **Requirements**: - Must have Customer Service experience, collections experience a plus - Automotive industry experience...

  • Customer Support Specialist

    4 weeks ago

    London, Canada J.D. Power Full time

    External**:Customer Support Specialist** Location**:Remote Canada** Reports to**:Senior Manager, Customer Support** **Position Overview**: **Responsibilities**: - Build relationships with dealers remotely via phone - The ability to work independently but also as a team player - Time management and superior organizational skills - Educate Dealers on key...

  • Customer Service Representative

    7 hours ago

    London, Canada BMO Financial Group Full time

    295 Boler Rd London Ontario,N6K 2K1 Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and achieve overall...

  • Customer Support Specialist

    1 month ago

    London, Canada J.D. Power Full time

    **Position: Customer Support Specialist** **Department: Customer Service** **Location: London, Ontario (Remote)** **Position Overview** The customer support specialist serves as the company's first point of contact for assisting current and potential customers with relation to its products and services. The main duties of this position include making...

  • Client Services Specialist

    4 weeks ago

    London, Canada NAL Insurance Inc Full time

    Do you have exceptional communication skills? Looking for an opportunity that rewards you for your efforts and outstanding performance? We are seeking a highly motivated and dynamic individual to join our team as a Client Services Specialist. Your primary focus will be reaching out to current clients through outbound calling, assessing if the client...

  • Abilities Management Specialist

    1 month ago

    London, Canada London Police Service Full time

    **Position**: Abilities Management Specialist **Status**: Temporary, Full Time (12-Month Contract) **Salary**: $94,045 (Starting) to $98,049 (6 Months) **Hybrid Remote Options ** - The LPS is currently operating under a Pilot Remote Work Procedure. This position may be eligible for a hybrid work arrangement following successful completion of...

  • Hybrid / Remote Bilingual Customer Relations Specialist - London

    1 day ago

    London, Canada Randstad Canada Full time

    Embrace a 4-day work-from-home schedule and enjoy the vibrancy of our Downtown London office for one day.We are looking to hire the right person to join an amazing team as a full time Bilingual Customer Relations Specialist. As a Bilingual Customer Relations Specialist you will be responsible for providing courteous, accurate and timely responses to...

  • Hybrid / Remote Bilingual Customer Relations Specialist - London

    21 hours ago

    London, Canada Randstad Canada Full time

    Embrace a 4-day work-from-home schedule and enjoy the vibrancy of our Downtown London office for one day.We are looking to hire the right person to join an amazing team as a full time Bilingual Customer Relations Specialist. As a Bilingual Customer Relations Specialist you will be responsible for providing courteous, accurate and timely responses to...

  • Bilingual Customer Relations Specialist

    1 day ago

    London, Canada Randstad Canada Full time

    Welcome to the frontline of exceptional service! Are you ready to turn your passion for helping others into a rewarding career opportunity?Are you ready to take your customer service skills to the next level while enjoying the flexibility of working from home? Look no further!! As a Bilingual Customer Service Specialist, you'll have the chance to work from...

  • Bilingual Customer Relations Specialist

    21 hours ago

    London, Canada Randstad Canada Full time

    Welcome to the frontline of exceptional service! Are you ready to turn your passion for helping others into a rewarding career opportunity?Are you ready to take your customer service skills to the next level while enjoying the flexibility of working from home? Look no further!! As a Bilingual Customer Service Specialist, you'll have the chance to work from...

  • Customer Care Coordinator

    6 days ago

    London, Canada ParaMed Home Health Care Full time

    Under the direction of the Operations Manager or Coordination Supervisor, the Care Team Specialist will act as the primary point of contact for clients and field staff, offering superior customer service skills as they match clients in need of care to appropriate field staff. **If the following statements sound like you, then you might make a great Care...