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Customer Relations Representative
1 week ago
The City of London has implemented the Anti-Racism and Anti-Oppression (ARAO) division with the mandate to create and sustain action-focused, positive, and lasting systemic change in the City of London so that race or membership in an equity-denied group does not predict one’s access to opportunities or ability to engage whole heartedly in the London community. To learn more about The City of London’s commitment to Anti-Racism and Anti-Oppression, visit the ARAO website.
The City of London wants you to #JOIN THE TEAM. Visit our career webpage to learn more about London and the Top Reasons to work for the City of London.
**Title**:Customer Relations Representative**:
- Job Close Date: Nov 21, 2024**File Number**:
- 1818
**Employee Group**:
- Local 101
**Service Area**:
- Enterprise Supports
**Division**:
- Service London
**Job Type**:
- Full-Time Temporary (up to 1 year)
**# of Openings**:
2
**Summary of Duties**:
Reports to the Manager, Service London Operations through the Coordinator, Customer Service. Responds to complaints and inquiries from the general public, elected officials and City staff regarding by-laws and the maintenance of City infrastructure.
**Work Performed**:
- Receive, respond to and record complaints and inquiries received through various channels regarding city property, streets, parks, garbage/recycling programs, by-law enforcement, construction administration and property standards, according to established protocols; redirect calls to appropriate operational staff as necessary.
- Relay information/responses received from other staff for inquiries requiring additional information.
- Dispatch urgent or emergency calls to operations supervisor.
- Respond to inquiries regarding infrastructure: view online roadside drawings locate easements; and update Lawyer’s Letters database according to easement locations.
- Provide information to City staff and the public regarding property line locations, easements, sewer locations, or other related information by accessing city maps and providing a measurement which is automatically calculated. Also access utility company websites for information.
- File plans and drawings and complete other clerical work.
- Perform related duties as assigned.
**Qualifications**:
Completion of a one-year Community College Certificate in Office Administration, Business or a related field.
**Experience**:
One year of previous related experience is required.
**Specialized Training & Licenses**:
**Skills and abilities in the following areas are necessary**:
Demonstrated consistent excellence in delivering customer service.
Demonstrated proficiency in word processing, spreadsheets and various software.
Excellent verbal and written communication skills.
**Compensation & Other Information**:
$45,891 - $63,961 (Level 8)
This posting is for two (2) temporary full-time up to 1 year positions.
Current hours of Work: Monday - Friday from 8:30 a.m. to 4:30 p.m.
Work Arrangement: Hybrid after training period. Subject to change in accordance with business requirements.
**NOTE**: Applicants may be required to complete a job related test.
**Police Record Check**:
**As an inclusive employer, we are committed to providing a fully accessible recruitment process. Please contact us at any time during the recruitment process and let us know what accessible supports you may need.
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