Dealer Relations Representative
2 months ago
**About the Role**:
**Grade Level (for internal use)**: 09
Part of automotiveMastermind’s success is attributed to our unique culture. The Dealer Relations Representative will embody this philosophy and act as the bridge between automotiveMastermind and our dealer partners. The Dealer Relations Representative is a Retention and Account Management position who builds strong relationships, solves problems and works closely with dealers to understand their needs. This role requires collaboration within the team and with different teams, attention to detail, professionalism and confidence in working directly with owners and upper management of our dealer partners.
**A Successful Dealer Relations Representative Will**:
Be responsible for Virtual Support of our Incentive Advantage and Remote-Supported Products for a portfolio of dealerships throughout the United States
Conduct monthly KDM Meeting to review ROI, marketing settings and discounts
Execute launch planning, manage the product implementation, and deliver initial and ongoing training to meet the needs of the dealers in their area through regular monthly performance visits
Be the first point of contact for our Dealer Partners, handle issues and follows up on those that have been escalated
Bring best practice knowledge of the product into the client organization to support the company’s value proposition to its dealerships
Have an in-depth understanding of the product functionality and related services as well as an overview of the technical functionality to train effectively and communicate appropriate usage
Serve multiple markets and report into the Senior Director, Commercial Operations
Participate in team meetings, best practices (playbooks) and overall skill development exercises
**Who you are**:
2+ years professional experience working in sales or account management with background in automotive retail
Significant experience working with CRM tools and are at ease with technology
Think quickly on your feet and handle ambiguity
Communicate well both orally and in writing and demonstrate business and financial acumen in your daily work
Know how to establish rapport and develop meaningful relationships with your clients
Negotiate effectively, finding the win-win solution to problems
Proactively solicit feedback, ask clarifying questions, and resolve issues in a non-confrontational way
Ability to perform as part of a larger team and work independently to schedule and prioritize your work
Regularly assess your own performance and adapt your work to achieve better results
**Where you will be**:
This position is based in our London, ON office. We work a hybrid work schedule with a current minimum of two teamwide designated day in the office.
**About automotiveMastermind**:
**Who we are**:
At automotiveMastermind, we thrive on high energy at high speed. We’re an organization in hyper-growth mode and have a fast-paced culture to match. Our highly engaged teams feel passionately about both our product and our people. This passion is what continues to motivate and challenge our teams to be best-in-class. Our cultural values of “Drive” and “Help” have been at the core of what we do, and how we have built our culture through the years. This cultural framework inspires a passion for success while collaborating to win.
**What we do**:
Through our proprietary automated sales and marketing platform, Mastermind, we empower dealers to close more deals by predicting future buyers and consistently marketing to them. In short, we help automotive dealerships generate success in their loyalty, service, and conquest portfolios through a combination of turnkey predictive analytics, proactive marketing, and dedicated consultative services.
What’s In It For You?
**Our Purpose**:
Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology-the right combination can unlock possibility and change the world.
Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress.
**Our People**:
We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.
**Our Values**:
Integrity, Discovery, Partnership
At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership
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