Technical Service Speclst

3 weeks ago

Oakville, Canada Axalta Full time

Primary Responsibilities:
The **Technical Service Specialist** will provide in-depth technical direction and assistance to customer(s) regarding the use of Axalta coating products in the automotive industry.

**Primary Responsibilities of the Technical Service Specialist**:

- Respond to questions and concerns from the customer regarding product lines and general operations; involves complex situations that require basic project management to resolve situations.
- Provide technical direction and assistance to customers on the use of product lines; serves as an expert in a single technology or applies a working knowledge of multiple technologies and may involve multiple sites.
- Work with the R&D organization to trial and launch new products at facilities
- Troubleshoot & resolve painting issues and problems that Painters and Paint Preppers encounter during the automotive refinishing process.
- Communicate with appropriate Axalta departments for daily updates on paint consumption, invoices, inventory, and paint ordering.
- Communicate data points on Data collection including (but not limited to):Viscosity and Temperature data, appearance data using Wave Scan and, color data using BYK MAC or X-Rite
- Serves as a liaison with sales by interacting with line and management personnel, developing a complete understanding of needs and operations, and providing observations and leads to sales; receives direction from other personnel.
- Working with the color team ensure smooth transition and workability of new model year colors for the plants.
- Assist in color styling activity for new model year colors to ensure colors are technically viable formulation methods necessary to optimize products for this environment.
- TSS may cover off-shift hours to support assembly plant production.
- Performs other duties as assigned.

Minimum Requirements:
**Desired Skills and Experience of the Technical Service Specialist**:

- Education: A High School diploma is required. Additional education/college degree in a related field is highly preferred
- Additional experience with automotive painting equipment is highly preferred.
- Excellent verbal and written communication skills is required.

As an Equal Opportunity Employer, Axalta is committed to a diverse workforce.

LI-RB1

Overview:
About Axalta

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