Customer Service Repressentative
3 weeks ago
2083 Danforth Avenue Toronto Ontario,M4C 1K1
Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and achieve overall business objectives.
- Identifies customer needs and initiates referrals to BMO colleagues.
- Supports customer requests for banking services, including handling transactions and supporting customers who walk into the branch.
- Welcomes customers warmly and meets their banking service and transactional needs with seamless execution.
- Offers advice and guidance on available digital and self-serve options with the goal of making it easy, simple, and fast to bank with BMO.
- Reviews customer profiles and engages customers in a needs-based conversation to identify potential opportunities and address everyday banking plans and credit card needs.
- Contributes to meeting branch business results and the customer experience.
- Manages, loads, and reconciles cash transactions between treasury and various branch units (e.g. CRU).
- Executes routine tasks (e.g. service requests, transactions, queries, etc.) within relevant service level agreements.
- Acts as a key member of a collaborative and versatile branch and market team.
- Probes to understand customer personal banking and credit card needs and integrates marketing promotions and programs into customer conversations to provide strategic advice.
- Organizes work information to ensure accuracy and completeness.
- Takes the initiative to find creative approaches that make each customer’s experience feel personal.
- Looks for ways to contribute to the ongoing improvement of the overall branch customer experience.
- Contributes to business results and the overall experience delivered in the branch.
- May work at multiple branches based on market needs; work schedule may differ from week to week in terms of days worked, hours, and shifts.
- Follows through on risk and compliance processes and policies to ensure we safeguard our customers’ assets, maintain their privacy, and act in their best interest.
- Keeps current with the wider financial services marketplace, the legal and regulatory environment, and our commitment to uphold the highest ethical requirements of our industry.
- Maintains current knowledge of personal banking products, practices, and trends and integrates into customer conversations.
- Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering.
- Complies with legal and regulatory requirements for the jurisdiction.
- Protects the Bank's assets in compliance with all regulatory, legal, and ethical requirements.
- Completes standardized tasks under supervision.
- Performs initial problem solving within given rules/limits & escalates when required.
- Broader work or accountabilities may be assigned as needed.** Qualifications**:
- No prior experience necessary; post-secondary degree or certification in related field of study is desirable.
- High-level knowledge of personal, commercial and partner offers, and how each can best serve customers’ individual needs.
- Projects a professional presence.
- Basic knowledge of specialized sales and business banking solutions to refer to specialists.
- Passionate commitment to helping customers.
- A focus on delivering a personal experience to customers.
- Resourceful self-starter with courage and confidence to approach customers.
- Readiness to collaborate and work in different capacities as part of a team.
- Strong interpersonal skills, including the ability to build rapport and connections with customers.
- An aptitude for listening, solving problems, and responding flexibly and creatively to new challenges.
- Basic knowledge learned on the job.
- Verbal & written communication skills - Basic (in business environment).
- Organization skills - Basic (in business environment).
- Collaboration & team skills - Basic (in business environment).
**Compensation and Benefits**:
$33,850.00 - $44,000.00
**Pay Type**:
Salaried
The above represents BMO Financial Group’s pay range and type.
Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.
**We’re here to help**
At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world
-
Customer Service/inside Sales Representative
1 month ago
Toronto, Canada Superior Food Service Full time**Customer Service / Inside Sales Associate** You will be expected to fulfil the following duties of the position (including but not limited to): **Main Responsibilities**: Process Orders (phone or electronic orders) Customer/client liaison - communication with customers to ensure total customer satisfaction Upsell existing customers Effectively handling...
-
Part Time Dispatcher/customer Service
1 month ago
Toronto, Canada Cullitons Limousine Service Full timeDispatcher/Customer Service We are always seeking professional, detail oriented individuals to join our airline and limousine divisions. Presently we are looking to fill a Part Time Dispatch/Customer Service position. Once training is completed your shift hours will be from 11 pm to 7 am. (Overnight Shift) **ESSENTIAL DUTIES AND RESPONSIBILITIES** -...
-
Customer Service Representative
10 hours ago
Toronto, Canada Ministry of Public and Business Service Delivery Full timeDo you have excellent customer service, organizational and administrative skills? Are you looking for an opportunity to provide quality service to the public and the Archives of Ontario? If so, then consider joining our team as a Customer Service Representative. **OPS Commitment to Diversity, Inclusion, Accessibility, and Anti-Racism**: We are committed to...
-
Vehicle Impound Release Customer Service
1 week ago
Toronto, Canada JP Towing Service & Storage Ltd. Full timeJP Towing is currently looking to hire a Vehicle Impound Release Customer Service Representative. - Consistent and reliable - Dedicated with a strong work ethic - Someone with experience in a customer service role - Remarkably proactive and is able to work independently without constant instruction/supervision - Able to remain calm and work well under...
-
Customer Service Rep
6 days ago
Toronto, Canada Canadian Linen and Uniform Service Corp Full time**WHO WE ARE** Canadian Linen & Uniform Service Corp., a Vestis company, provides uniforms and related products to more than 300,000 customers across North America, in virtually every industry. From designing and manufacturing to laundering and delivering, Canadian Linen works with local and national clients to create and maintain a total uniform solution...
-
Inside Sales Representative – Toronto
2 weeks ago
Toronto, Canada Zedd Customer Solutions Full timePOSITION SUMMARY: Located in the Scarborough area near Markham Rd. and Hwy 401. The Inside Sales Representative shall make and/or receive telephone calls on behalf of our clients. The position performs according to established quality assurance standards and within guidelines set forth by the company and the client. The Sales Representative is expected...
-
Bilingual Inbound Sales Representative
2 weeks ago
Toronto, Canada Zedd Customer Solutions Full timePOSITION SUMMARY: Located in the Scarborough area near Markham Rd. and Hwy 401. The Bilingual Sales Representative shall make and/or receive telephone calls on behalf of our clients. The position performs according to established quality assurance standards and within guidelines set forth by the company and the client. The Bilingual representative is...
-
Dispatcher/sales/customer Service
3 weeks ago
Greater Toronto Area, Canada Smile HVAC Service and Installation Full timeCompany providing HVAC equipment Service and Installation. Looking for Dispatcher/ Job Coordinator with Sales and good Customer Service skills. Great team work experience and salary - that's what you can get if you match our job requirements. **Job Duties/Tasks**: - Dispatch, schedule and close out calls while processing service requests, preparing...
-
Customer Service Rep Delivery Driver
1 month ago
Toronto, Canada Canadian Linen and Uniform Service Corp Full time**About Canadian Linen & Uniform Service** Canadian Linen & Uniform Service (CLAUS) provides uniforms and related products to more than 300,000 customers nationwide, in virtually every industry. From designing and manufacturing to laundering and delivering, CLAUS works with local and national clients to create and maintain a total uniform solution that...
-
Dév. Princ., Science Des Données
4 weeks ago
Toronto, Canada CUSTOMER EXPERIENCE Full timeCode de demande: 409221 Bell ne se contente pas de construire des réseaux de calibre mondial, d’élaborer des services novateurs et de créer du contenu pour des médias multiplateformes : elle révolutionne la manière dont les Canadiens communiquent. Si vous êtes prêt à donner corps à des idées innovantes et à vous joindre à une entreprise qui...
-
Customer Service
3 weeks ago
Toronto, Canada Limitless Promotions Group Full timeWe are a fast-paced office, located in Downtown Toronto. We have a few openings for Customer Service Representatives. We have over 65% referral or repeat customer base and seek additional office personnel for our team. Limitless Promotions Group is a locally operated and well-established Sales and Marketing company that has been dedicated to providing...
-
Customer Service
4 weeks ago
Toronto, Canada AYAAT ILM Academy Full timeJob duties include, but are not limited to the following: Answering inbound phone calls and/or live chats to provide awesome customer service Making outbound warm calls to our customers to help with their inquiries Providing excellent customer service by guiding and helping others with a friendly attitude Effectively utilizing and navigating internal...
-
Customer Service
2 weeks ago
Toronto, Canada Nanis Gelato Full timeOur flagship Nani's Gelato located at Yonge and Bloor is seeking new customer service reps! We specialize in making all of our unique, fusion flavours and take a great deal of pride in providing a high level of customer service. Training is included and paid, free gelato is available for our team during each shift and each individual staff member will...
-
Customer Service
3 days ago
Toronto, Canada Ital Florist Ltd., Tidy's Flowers Inc, Tecniflora Inc Full timeMain duties include: - Answer phones - Process incoming and outgoing internet, phone and fax orders - Serve walk in customers - Maintain store front - Fluent in English written and spoken; French speaker an asset **Job Types**: Full-time, Permanent Work remotely - No **Job Types**: Full-time, Permanent **Salary**: $17.00-$20.00 per hour Expected hours:...
-
Customer Service Representative
5 days ago
Toronto, Canada AutoJobsApply Inc. Full timeCompany Description AutoJobsApply revolutionizes job hunting with advanced AI technology. We simplify the process, making it efficient and effective for job seekers of all levels. Our AI applies jobs for you so you succeed. Role Description This is a full-time on-site role as a Customer Service Representative at AutoJobsApply Inc. located in Toronto, ON. As...
-
Customer Service Representative
5 days ago
Toronto, Canada AutoJobsApply Inc. Full timeCompany Description AutoJobsApply revolutionizes job hunting with advanced AI technology. We simplify the process, making it efficient and effective for job seekers of all levels. Our AI applies jobs for you so you succeed. Role Description This is a full-time on-site role as a Customer Service Representative at AutoJobsApply Inc. located in Toronto, ON. As...
-
Customer Service Representative
6 days ago
Toronto, Canada AutoJobsApply Inc. Full timeCompany Description AutoJobsApply revolutionizes job hunting with advanced AI technology. We simplify the process, making it efficient and effective for job seekers of all levels. Our AI applies jobs for you so you succeed.Role Description This is a full-time on-site role as a Customer Service Representative at AutoJobsApply Inc. located in Toronto, ON. As a...
-
Customer Service Representative
2 weeks ago
Toronto, Canada BritFly ltd Full timeRole Description This is a full-time remote role for a Customer Service Representative at BritFly Ltd. The Customer Service Representative will be responsible for providing exceptional customer service and support to clients. They will handle customer inquiries, resolve customer complaints, and ensure customer satisfaction. The Customer Service...
-
Customer Service Representative
2 weeks ago
Toronto, Canada BritFly ltd Full timeRole Description This is a full-time remote role for a Customer Service Representative at BritFly Ltd. The Customer Service Representative will be responsible for providing exceptional customer service and support to clients. They will handle customer inquiries, resolve customer complaints, and ensure customer satisfaction. The Customer Service...
-
Customer Service Representative
2 weeks ago
Toronto, Canada BritFly ltd Full timeRole Description This is a full-time remote role for a Customer Service Representative at BritFly Ltd. The Customer Service Representative will be responsible for providing exceptional customer service and support to clients. They will handle customer inquiries, resolve customer complaints, and ensure customer satisfaction. The Customer Service...