Casual 911 Dispatcher

2 weeks ago

Prince Rupert, Canada City of Prince Rupert Full time

**JOB POSTING - EXTERNAL**

Position: 911 Dispatcher - CASUAL Date of Posting: June 18, 2024
Department**:Prince Rupert Fire Rescue **Closing Date: June 27, 2024

**Job Type**: CASUAL/On-call - 12 hr shifts Employment Type: UNION - CUPE 105
Pay Rate**:$ 39.62** per hour Expected Start: TBA

We, the City, value the diversity of the people we hire and serve and encourage applicants from all
walks of life. We are committed to fostering a workplace where individual differences are
recognized, appreciated, respected, and responded to in ways that fully develop and utilize each
person’s talents and strengths.

Reporting to the Fire Chief or designate, the Dispatcher shall perform an integral emergency 911
response function within the community. Persons working in this position must perform effectively
and efficiently during highly stressful, traumatizing and emotional situations.

**What you’ll do**
- Follow established standards and guidelines, receive emergency 911 calls and redirect

according to the type of response needed (Fire, Police, Ambulance).
- Decipher emergency details and relay the information to the appropriate responding units

and gather supplemental incident information.
- Initiate Deployment of Response Units and monitor their status details at the dispatched

location.
- Receive and record all 911 calls intended for the Fire Rescue Department, recording

information as required and validate incident information.
- As required, dispatch Fire Rescue personnel, as circumstances warrant or as directed and

dispatch additional assistance, as needed while monitoring status details of the mobile
units sent to the dispatched location.
- Dispatch Port Edward Fired Department as needed.
- Receive and record details of telephone calls, dispatches and messages to the Fire Rescue
- Department, redirecting them as needed.
- Input required data into the computerized Fire Department System (FDM) utilized by the
- Department.
- Monitor all Fire Rescue Department radio transmissions, providing assistance where

necessary, including but not limited to contacting other persons or agencies, maintaining
radio communication logs, relaying operation information, conducting safety checks, and
maintaining detailed records of dispatching activities and unit assignments.
- Receive and redirect, as needed, automated alarm system and City working alone calls; and
- Other duties as assigned.
- Make advanced decisions while simultaneously performing other tasks.
- Enter data in a computerized setting with speed and accuracy.
- Hear and understand vocal information and filter out non-essential distractions while

summarizing important facts.
- Understand jurisdictional boundaries, as well as thoroughfares, landmarks, public buildings

and waterways within the jurisdiction.
- Read, comprehend, retain and communicate details of incidents and provide directions and

identify the fastest routes using maps.
- Listen with accuracy and convert audible information into written.
- Hear and distinguish radio transmissions within normal levels and over background noise.
- Articulate and write in a manner that is easy to understand and presents only the facts.
- Capture relevant information while filtering out non-relevant.
- Adhere to policies, procedures and operational guidelines.
- High degree of inductive reasoning to form conclusions.
- Strong knowledge of math to calculate distances, times and amounts.
- Strong perceptual ability and aptitude to capture data coming in a confusing, repeating or
- highly emotional sequence.
- Perform well under pressure, demonstrate good judgement and make sound decisions

while in stressful and/or emergency situations; respond in accordance with procedures, to
establish priorities and resolve matters;
- Be able to remain calm and pragmatic while dealing with emotional, angry or difficult to

understand persons during stressful situations; this may involve distasteful, violent, and
highly emotional telephone contact.
- Speak in a manner of support to keep people on the phone until emergency services arrive.
- Work with the public in a professional, empathetic, calm and courteous manner.
- Ability to follow instructions, receive feedback, have a willingness to learn, and embrace
- continuous improvement.
- Maintain strict confidentiality of information and knowledge attained during your
- employment.
- Ability and willingness to contribute to maintaining a respectful, safe and supportive work

environment that embraces diversity, along with treating everyone with courtesy, dignity
and fairness.
- Being able to occasionally work without regularly scheduled breaks during major

emergency situations.
- Ability to perform duties with mínimal supervision while making logical independent

decisions.
**What you’ll bring**

**Required**:

- Grade 12 or equivalent.
- Typing speed of 50 WPM with 90-95% accuracy.
- Must be Fluent in the English language for reading, writing and communication.
- Proficien

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