Customer Service Representative
2 weeks ago
The CSR is responsible to provide customer service over the phone and in person while doing office-related duties using technology such as computers, printers and debit machines. In your capacity as a CSR you remain flexible to provide any assistance that may be required by your Office Supervisors.
**Essential Job Functions**:
In your capacity as a CSR you will be responsible for the following but not limited to:
Daily:
Arrive early enough so that you can boot your computer system and get your printer and programs ready to start assisting Office Manager at 8:00am sharp.
Answer and make phone calls; take phone messages; provide customer service over the phone and in person; assist in product sales and receive such payments; writing receipts; printing work orders; handle debit transactions; operating in-house program (C2S) to map techs’ days, monitor techs’ days, schedule appointments, enter data, close calls; possibly research and quote on parts; do on-line research; send and receive faxes; make photocopies; provide assistance to Office Supervisors; data entries; call history research and assist in inventory.
**Job Types**: Full-time, Permanent
**Salary**: From $15.25 per hour
Additional pay:
- Overtime pay
Schedule:
- Day shift
Ability to commute/relocate:
- St. Catharines, ON: reliably commute or plan to relocate before starting work (required)
**Education**:
- Secondary School (preferred)
**Experience**:
- Customer service: 1 year (required)
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