Quality Analyst

3 weeks ago

Ottawa, Canada BGIS Full time

**Who We Are**

BGIS is a leading provider of customized facility management and real estate services. With our combined team of over 6, 500 globally, we relentlessly focus on enabling innovation through the services we deliver, while actively looking for new opportunities that will enable innovation for our clients’ businesses. Globally, we manage over 320 million square feet of client portfolios across 30,000+ locations in North America, Europe, Middle East, Australia and Asia.

**SUMMARY**

The Quality Analyst is accountable for supporting the regional Quality Manager with their day-to-day quality and internal audit activities

**KEY DUTIES & RESPONSIBILITIES**

Reporting
- Provides support with the preparation and submission of quality deliverables;
- Provides support and guidance to the operational team with the incident reporting process;
- Supports the QM with the planning, execution and reporting of internal audits and provides audit and management reports in accordance with contractual requirements and the internal methodology;
Internal Document Control
- Assists the Quality Manager (QM) with their required tasks, incorporating both support of client quality monitoring activities and internal audit activities to achieve client and contract requirements;
- Provides support for the recording, tracking and closing of non-conformances;
- Provides support and guidance to the operational team with their policies, processes, work instructions and forms to ensure information is presented in a cohesive, organized, consistent, and timely manner;
- Monitors operational data metrics to help identify opportunities for improvement within the Region and provides guidance and support on root cause analysis and on the design of robust action plans to improve quality activities;
- Other quality and internal audit duties as assigned.

**KNOWLEDGE & SKILLS**
- More than one year up to three years of job related experience
- University graduation or professional certification in a related field
- Knowledge of quality management systems and practices;
- Knowledge of internal audit and continuous improvement;
- Thorough understanding of business process optimization;
- Strong proficiency in MS Excel, PowerPoint and Word;
- Data reporting, verification and analysis skills; attention to relevant detail is an important asset;
- Effective written and communication skills;
- Problem solving skills.

At BGIS we believe that diversity and inclusion is a key business driver, such that we never lose sight of its importance as it is woven into the fabric of our organization. We are committed to maintaining a barrier-free recruitment process by providing equal employment opportunities through recruiting and retention of individuals of all backgrounds. We recognize that promoting diversity is an essential component of our continuing pursuit for organizational success

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