Functional Analyst, Student Projects

3 months ago

Courtenay, Canada North Island College Full time

Posting Number

**Posting Number**
- SS0548- Position Information

**Division**
- Student Services**Department**
- Student Records**Supervisor Title**
- Associate Registrar, Student Records & Systems**Location**
- Comox Valley(CV)**Posting Type**
- Internal/External Posting**Position Status**
- Regular**If Others, please specify**

**Desired Start Date**
- 09/16/2024**Position End Date (if temporary)**

**Weekly work schedule (please indicate the start and end times for each day of work)**
- M-F 8:30-4:30**%**
- 100**Pay Grade**
- N: (Interim) $36.45 - $38.76**Position Summary**
- As directed by the Associate Registrar of Student Records & Systems this position will be responsible for identifying and facilitating opportunities for the configuration maintenance, development and enhancement of the different systems used within the Office of the Registrar with a primary focus on the College’s student information system, Ellucian Colleague.
- As a conduit between the Office of the Registrar and other service areas the incumbent will analyze the needs of those areas in conjunction with the Registrar’s Office, to find a collaborative solution that keeps the student in the forefront. The position requires the ability to gather all information, synthesize appropriate data and recommend solutions that meet the needs of all stakeholders.
The incumbent has general expertise in the operation and configuration of the college’s SIS (Colleague) including requirement gathering and analysis, business process design, functional software specification, system configuration and system testing. The incumbent will be able to write business procedures and provide clear and accurate training material to support staff on new and revised processes resulting from a technological change.
The Functional Analyst, Student Projects & Systems, is aware of the Mission and Values of North Island College, incorporating and practicing the values in everything they do.**Position Competencies**
- Job Knowledge
- Judgment
- Teamwork
- Planning & Organization
- Customer Service Excellence
- Communication & Interpersonal Skills

**Duties & Responsibilities**
- Provides business process analysis for the enhancement, development, testing and implementation of system solutions related to student systems.
- Provides system support and change management leadership for testing and training of system functionality during upgrades and enhancements.
- Provides direction and business process advice regarding student systems and data to Student Services staff and other NIC departments.
- Analyzes processes and develops data models and procedures to maximize efficiencies and maintain data integrity. Works in collaboration with IT Application Services, Institutional Research and other information technology personnel to provide functional support and direction on modifications and upgrades.
- Provides guidance and information on Registrar’s Office business cycles with respect to timing and implementation of upgrades.
- Supports the Associate Registrar, Student Records & Systems in the development and yearly maintenance of the College’s tuition bylaws.
- Responsible for the development, implementation and accuracy of student tuition rate tables and related student tuition and fees coding.
- Collaborates with Student Services and other areas to assess needs by collecting information pertaining to work procedures, analyzing current workflows, and reports.
- Resolves data inaccuracy patterns and issues, and manages risk through gap/redundancy analysis, investigation of causes, and implementation of solutions to ensure the accuracy and integrity of student data and increase efficiency and effectiveness.
- Resolves high level Service Desk tickets and receives calls related to Colleague Student Module and Student Services myNIC issues.
- Coordinates advance systems training and support, which includes but is not limited to, Perceptive Content, myNIC, Education Planner BC as well as day to day ongoing support to the SIS user community. This includes developing and maintaining all training videos and documentation, written manuals, PowerPoint presentations, for both staff and student use.
- Builds, tests and maintains cyclical tuition rate tables and related tuition and fees implementation.
- Maintains and updates all instructions and training documentation related to student information systems.
- Understands and able to performs backup or additional support for several positions in the Student Records & Systems portfolio.
- Any other duties as assigned by the Associate Registrar that are within the scope of the position responsibilities.

**Required Education & Experience**
- Bachelor’s degree in discipline relevant to the position.
- Minimum of 5 years of demonstrated business process experience in relational databases, records management, production if training material, presentations and facilitation. Experience in a post-secondary education environm

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