Guest Experience Associate

6 months ago

Burlington, Canada Art Gallery of Burlington Full time

**Physical Requirements/Skills**

The duties of this job include sitting, standing, bending over, kneeling, and lifting or moving objects up to 35 lbs., climbing stairs, and being mobile throughout a 7-hour workday.

**Work environment**
- Work is performed in a Gallery environment with an attendant noise level.
- Works to further the goals and objectives of the Gallery and participate actively in the institution’s life.
- Act in a respectful, accountable, and generously towards other staff, volunteers, and the public.
- Demonstrates a positive presence, inspiring and building confidence within the Gallery.
- Greet visitors, answer questions, provide wayfinding assistance and exhibition details as needed.
- Facilitate building security procedures, including opening and closing of the building.
- Answer telephone calls and respond to messages promptly, refer inquiries as required.
- Document visitor attendance, feedback, questions and suggestions.

**Other**
- Demonstrate a commitment to the Gallery’s Equity, Diversity, and Inclusion priorities.
- Other duties as assigned.

**Education, Training, and Traits**

**Qualifications**
- Service oriented individual
- Demonstrated ability to work within a team environment and independently
- Ability to accurately and efficiently set up rooms for meetings and rentals
- Must be available to work: days/nights and weekends
- Experience in the hospitality field and/or working at event-based functions

**Skills**
- Must have excellent communication, public relations and problem-solving skills
- Must be computer literate in Microsoft Office and have working knowledge of office equipment
- Possess current basic First Aid and CPR certification, or willing to be trained
- Custodial Skills and or light cleaning experience is required for this position
- Experience with Point-of-Sale system considered an asset
- Catering experience and/or Smart Serve is also an asset

**Experience**
- Minimum 1 year experience in Hospitality or venue environment or associated training
- Familiarity with computer systems
- Previous experience in a customer service role

**Disclaimer**

The information provided in this description has been designed to indicate the general nature and level of work incumbents perform in this position. This job description is not intended to be interpreted as a comprehensive inventory of all duties, responsibilities, qualifications, and work conditions of employees assigned to this job. Management has sole discretion to add or modify this position’s duties and designate other functions as essential at any time. Management may also modify working hours and work location at any point in time.

**About the Art Gallery of Burlington**

As a charitable non-profit cultural and educational organization, we focus on the exhibition, collection, conservation, and research of Canadian ceramics and the production of inclusive programs that foster awareness of contemporary art, craft, and related thought. As a gathering place for experiences, ideas, and learning, we commit to delivering programs that engage critically with contemporary art and craft practices. Our learning opportunities push the boundaries of traditional arts education and support artists, youth, and the broader community in their personal, professional, and artistic development. Boasting the world's most extensive collection of contemporary Canadian ceramics, we lead Canadian clay production's study, preservation, and circulation. As a hub of creative activity, our studios are open to artists and makers at all levels of skill and achievement.

The Art Gallery of Burlington is located on the ancestral territory of many Indigenous Nations including the Anishinaabeg, Haudenosaunee, and Métis peoples. The territory is mutually covered by the Dish with One Spoon Wampum Belt Covenant, an agreement between the Iroquois Confederacy, the Ojibway, and other allied Nations to peaceably share and care for the resources around the Great Lakes. We acknowledge that the land upon which we gather, to create and learn, is part of the Treaty Lands and Territory of the Mississaugas of the Credit.

1333 Lakeshore Road Burlington, ON L7S 1A9

**Job Type**: Part-time

Pay: From $17.50 per hour

Expected hours: 15 - 25 per week

**Benefits**:

- Company events
- On-site parking
- Store discount

Schedule:

- Evening shift
- Weekends as needed

Work Location: In person

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