Customer Service Representative
3 months ago
Company Description
Every industry and profession have their own special characteristics, just as individuals do. At Orbit, our seasoned team of brokers and managers take those characteristics into account when designing training programs for our teams and tailored insurance solutions for our clients. We have one common goal in mind: protecting our clients’ interests and assets while supporting our front-line staff to achieve greatness. At Orbit, we strive to build trusting relationships with our clients and coworkers. We’re looking for a driven sales focused broker to join our team as a:
**Customer Service Representative (Hybrid and remote work options available)**
**Job Description**:
As a member of our TW Insurance team, your tasks will include:
- Directing or responding to telephone inquiries and written requests.
- Resolving product and service problems.
- Filing documents and records of insurance transactions and maintaining and updating current rate manuals for all markets as received, including new coverage announcements.
- Completing endorsements, renewals, rewrites, remarkets and cancellations on applicable systems, as required.
- Providing assistance to other Service team members, by coaching and counseling employees on alternate market availability, rules and guidelines.
**Qualifications**:
- An AIC, with the ability to become nationally licenced.
- CAIB 1 or a minimum of three courses towards AIIC/CIP and working towards completion of designation is preferred.
- A minimum of two years’ experience in personal lines, automobile and property insurance.
Additional Information
**What we offer**:
- Competitive salary and bonus structure
- Industry-leading employer-paid group benefits that start on your first day
- Defined benefit pension plan
- 100% coverage of continuing education and licensing fees (including RIBO and AIC courses)
- Flexible work from home and hybrid options (first 6 months in the office and then can switch to remote option)
- Opportunities for advancement
- Orbit strives to create an accessible and inclusive work environment where everyone is treated with respect and dignity. Upon individual request, Orbit will endeavour to remove any barrier to the recruitment and selection processes and provide accommodations for persons with disabilities._
- As a business, we protect what matters most to our members. As an employer, we value what matters most in our workplace. Together, this includes fostering a diverse, equitable and inclusive environment for all. We are committed to learning and evolving so we can continue to celebrate what makes us special. You are who you are, and our differences are what make us unique._
LI-Hybrid #Li-Remote
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