Technical Service

7 months ago


SaintLaurent, Canada Raymond Lanctot LTEE Full time

**WHY CHOOSE LANCTÔT?**

Lanctôt Ltée is a Canadian family-owned company specializing since 1953 in the distribution and production of high-end brands in several industries: Skiing, Cycling, Team Sports, Optics and Apparel (golf, outdoor & fashion).

At Lanctôt, we love sports, we love good products, and we are driven by challenges Our company is always looking for the best development opportunities to respond with more relevance and quality to the needs of our customers. We are constantly looking to follow market trends so that we can offer winning products and services. We value open, solid relationships and have team spirit. We invest time, energy and creativity for our customers, suppliers and employees. Providing a healthy and stimulating work environment is our priority and the guarantee of our company's success, as together we advance our projects and implement our vision for the future.

THE BENEFITS:

- Group insurance after 3 months
- RRSP program with employer contribution after 1 year
- Generous employee purchase program for all our brands
- Access to on-site gym - including weekly classes with trainer
- Free parking and proximity to public transport
- A balanced work/life environment
- Not to brag, but our team is incredible

**YOUR NEW CHALLENGE**

We are looking for an organized experienced cycling industry professional to head up Mavic Service Center and Warranty Department. Our new team member, that will work out of our Montreal service center, needs to have extensive wheel building and maintenance experience.

YOUR RESPONSIBILITIES:

- Monitor the Warranty and Mavic Service Center inboxes.
- Communicating with dealers and consumers.
- Assessing customer request and answering technical product questions to determine type of service provided and recommending course of action. I.e., repair, replacement parts required, warranty or return services.
- Inspect, assess, and repair wheels and other parts as required.
- Provide feedback to customers regarding repair services provided.
- Keep workshop and tools clean, workshop inventory up to date.
- Providing and track return authorization numbers for customer returns.
- Keeping track of hours worked, parts used. Billing work orders to customers.
- Reporting on warranty claims, organizing
- Assisting B2B and B2C teams on technical product related questions and collaborating on customer solutions as needed.
- Follow the Mavic Service Center technical service guidelines.

**QUALITIES OF OUR IDEAL CANDIDATE**
- Bilingual.
- 3-5 years experience in bicycle repair or technical service role.
- Experience with Microsoft Outlook, Excel and Teams.
- Ability to build wheels, service bearings and bleed brakes.
- Excellent verbal and written communication skills.
- Experience managing a service center or shop.
- Ability and willingness to travel nationally and internationally.
- Organized, punctual, attentive and self-motivated.



  • Saint-Laurent, Canada John Crane Full time

    CUSTOMER SERVICE TECHNICAL SPECIALIST / REPRÉSENTANT DU SERVICE À LA CLIENTÈLE The Customer Service Technical Specialist will assist John Crane Canada customers with all aspects of purchases and repairs of Mechanical Seals. This is a direct-hire position with a worldwide company that provides an excellent benefit and pension plan. You will be working...


  • Saint-Laurent, Canada Saputo Inc. Full time

    At Saputo, our best comes from our people. We’re a talented and caring team with a longstanding history of excellence. Since our first days delivering cheese on a bicycle, we’ve grown into a leading global dairy processor by staying true to the culture that defines us. Each of our employees is committed to uphold our tradition of care, quality, and...


  • Saint-Laurent, Canada Smiths Group Full time

    REF: - JOHNCRANENA01951- DIVISION: - John Crane- JOB FUNCTION: - Customer Service**Job Description**: **CUSTOMER SERVICE TECHNICAL SPECIALIST / REPRÉSENTANT DU SERVICE À LA CLIENTÈLE** The Customer Service Technical Specialist will assist John Crane Canada customers with all aspects of purchases and repairs of Mechanical Seals. This is a direct-hire...


  • Saint-Laurent, Canada Smiths Group Full time

    REF: - JOHNCRANENA02018- DIVISION: - John Crane- JOB FUNCTION: - Customer Service**Job Description**: **CUSTOMER SERVICE TECHNICAL SPECIALIST / REPRÉSENTANT DU SERVICE À LA CLIENTÈLE** The Customer Service Technical Specialist will assist John Crane Canada customers with all aspects of purchases and repairs of Mechanical Seals. This is a direct-hire...


  • Saint-Laurent, Canada Cluster Pos Full time

    **Technical Support Analyst** Cluster is a full-service solutions provider that remains committed to offering a fully integrated platform of software, hardware, and support services. We depend on our qualified team to build our product and service our 1,100+ clients worldwide. **ACADEMIC TRAINING**: - Associate degree or above with two years of applicable...


  • Saint-Laurent, Canada ProEV - a division of ECI Full time

    An industry leader, ProEVwas created to meet the growing needs of the transportation field for cables and assemblies for electric vehicles._ - Promark Electronics is a proud Quebec supplier, based in Montreal, recognized for its high level of quality, excellent customer service, and innovation initiatives._ **Role definition**: Reporting to the VP of sales,...


  • Saint-Laurent, Canada Nature's Touch Frozen Foods Full time

    **Who are we?** Nature's Touch is one of the largest suppliers of frozen fruit to retailers in North America, Australia, Taiwan and Japan. We offer a full range of products and support multiple private label programs in addition to our own brands. We are one of the largest fruit buyers globally each year and continue to enjoy strong growth in this emerging...


  • Saint-Laurent, Canada Service Instukem Ltee Full time

    **Our mission is to be a crucial business partner to our customers cleaning and sanitizing needs through a tailored selection of innovative and environmentally responsible products and Services.** The Director of Product Development and Quality Assurance is a key position in the success of the company. The Director oversees and implements policies,...


  • Saint-Laurent, Canada Endress+Hauser Canada Ltd. Full time

    Based in Montreal, the Inside Sales Technical Representative provides a high level of National and Regional Support in the sales of Endress+Hauser product lines to both internal and external customers. Ensures systematic and conscientious customer service with a focus on the entirety of the Sales Cycle. Main conduit between Customers and Outside Technical...


  • Saint-Laurent, Canada Endress+Hauser Canada Ltd. Full time

    At Endress+Hauser, progress happens by working together. As the global leader in measurement instrumentation, our ~17.000 employees shape the future in the field of process automation. Whether developing and realizing new technology as a team, collaborating to build instrumentation, or strengthening vital relationships with countless global industries, we...


  • Saint-Laurent, Canada Neo Smart Blinds Full time

    Are you passionate about renewable energy and eager to make a positive impact on the environment? Domolynx Canada is seeking a Technical Sales Manager to drive our mission of providing sustainable energy solutions to homes across the country. DOMOLYNX is a subsidiary of NEO SMART BLINDS, a leading company in motorized window coverings. We specialize in...

  • Technical Team Leader

    7 months ago


    Saint-Laurent, Canada CAE Full time

    **Role and Responsibilities** **Technical Team Leader - Delivery Support** **Role And Responsibilities** If you’ve taken a plane to any destination in the world, chances are, your pilot was trained by CAE. With its strong customer focus, the Digital Accelerator team is dedicated to elevating the training experience to make pilots the best they can...


  • Saint-Laurent, Canada Thermo Fisher Scientific Full time

    **Work Schedule** Standard (Mon-Fri) **Environmental Conditions** Office **Position Summary**: The LSMS Technical Sales Specialist (TSS) is a key commercial role within the Chromatography and Mass Spectrometry Division (CMD) of Thermo Fisher Scientific. This is a technology focused role with the primary responsibility for selling and supporting all CM...


  • Saint-Laurent, Canada Bombardier Full time

    Bombardier is a global leader, creating innovative and game-changing planes. Our products and services provide world-class transportation experiences that set new standards in passenger comfort, energy, efficiency, reliability and safety. We are a global organization focused on working together with a team spirit. **In your role, you will**: Our team...


  • Saint-Laurent, Canada Virage Simulation Full time

    **Who are we?** Since 2005, Virage Simulation, a company at the cutting edge of technology which has always raised the bar in the field of road vehicle simulation. Simulator manufacturing, software development and after-sales service all come from our offices located in Ville St-Laurent. Virage is a large family made up of specialists in a wide range of...


  • Saint-Laurent, Canada LumenWerx Full time

    **Français ci-dessous** **WHO WE ARE**: Lumenwerx, located in Ville Saint-Laurent, designs and manufactures architectural luminaires for the commercial, industrial and residential marketplace. Innovation, technology, performance and quality are our design principles. Our commitment is to provide our customers with leading-edge products and unsurpassed...


  • Saint-Laurent, Canada Bombardier Full time

    Bombardier is a global leader, creating innovative and game-changing planes. Our products and services provide world-class transportation experiences that set new standards in passenger comfort, energy, efficiency, reliability and safety. We are a global organization focused on working together with a team spirit. **What are your contributions to the...


  • Saint-Laurent, Canada Bombardier Full time

    Bombardier is a global leader, creating innovative and game-changing planes. Our products and services provide world-class transportation experiences that set new standards in passenger comfort, energy, efficiency, reliability and safety. We are a global organization focused on working together with a team spirit. **In your role, you will**: **Data Analyst...


  • Saint-Laurent, Canada Bombardier Full time

    Bombardier is a global leader, creating innovative and game-changing planes. Our products and services provide world-class transportation experiences that set new standards in passenger comfort, energy, efficiency, reliability and safety. We are a global organization focused on working together with a team spirit. **In your role, you will**: - Design and...

  • Rep, Technical Support

    7 months ago


    Saint-Laurent, Canada AVI-SPL Full time

    Description: **Job Summary** - The AVI-SPL Global Helpdesk Technical Support Representative (TSR) is the initial contact point for AVI-SPL customers both internal and external. This position requires excellent Customer Service organizational time management and inter-personal skills. **Essential Duties and Responsibilities** - Ensure customers are receiving...