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Technical Product Manager

4 months ago

Montréal, Canada Bell Canada Full time

Req Id: 411032

At Bell, we do more than build world-class networks, develop innovative services and create original multiplatform media content - we advance how Canadians connect with each other and the world.

If you’re ready to bring game-changing ideas to life and join a community that values, professional growth and employee wellness, we want you on the Bell team.

The Bell Mobility team offers the best and latest mobile devices, wireless services and Internet of Things solutions to consumer and business customers, with the top speeds, coverage and reliability on Canada’s Best National Network. We love to innovate, embrace big challenges, and live for the newest technology

**Summary**:
The self-serve team leverages new and growing technologies to help serve our customers in a faster, more cost effective way. From launching state of the art apps like MyBell to integrations of Digital Billboards into our growing web and app interfaces, our goal is to drive success by diverting traditional call volume via technological advancements and driving additional digital sales.

Reporting to the Sr. Technical Project Manager, the Technical Project Manager is accountable for the successful implementation of projects that help Bell deliver a best in class customer experience online & on our apps, through our Digital Billboards platform.

**Key Responsibilities**:

- Manage capital projects related to Digital Billboards, including requirements definition, managing IT development cycle, overseeing testing, working with IPC, stakeholder management, and executive presentations.
- Translate feedback and suggestions from executives, cross-functional teams and customers into features to be prioritized in the overall Digital Billboard Platform backlog.
- Work cross-functionally with IT, BI, AI/ML, Reporting, Operations and Software Engineering to translate functional requirements into features to be delivered
- Recommend new creative initiatives with support from business cases to improve the customer experience within the Digital Billboard portfolio
- Keep all stakeholders informed of ongoing and upcoming projects
- Participate in PI Planning & Preparation
- Always in the know about how other companies are using personalization and digital assets on their websites and their mobile apps

**Critical Qualifications**:

- Thrive in a fast-paced, digital-first, agile environment
- Demonstrated organizational and project management skills to run several projects at once
- Demonstrated ability to work independently with limited supervision
- Excellent oral and written communication skills that translate into perfectly delivered presentations, virtually and in person
- Proficiency in Confluence, Jira, InVision, PowerPoint
- Demonstrated ability to translate complex technical concepts into simple language for non-technical audiences
- Passionate about delivering the best customer experience and driven to always get the product to the next level

**Preferred Qualifications**:

- 3+ years of experience working with large, customer-facing eCommerce and mobile projects
- Bachelor’s degree in business, engineering or other relevant fields
- Agile product management certification, such as SAFe** ®**:

- Project management certification is an asset
- Passion for digital products is a must

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Adequate knowledge of French is required for positions in Quebec.

**Additional Information**:
**Position Type**: Management
**Job Status**: Regular - Full Time
**Job Location**: Canada : Ontario : Mississauga || Canada : Quebec : Verdun
**Work Arrangement**:Hybrid
**Application Deadline**: 07/31/2023

Created: Canada, QC, Montreal

**Bell, one of **Canada's Top 100 Employers.