Business Operations Advisor

3 months ago

Guelph, Canada Agricorp Full time

Agricorp is looking for a **Business Operations Advisor** within our Business Operations team in the Program Delivery division.

**The Role**:
Reporting to the Team Leader, Business Operations, the Business Operations Advisor will lead and facilitate the resolution of escalated operational issues. They will lead in planning for business changes and operational improvements and will also provide reporting and analysis to support the effective management of Agricorp operations. In this role, you will:

- Lead the resolution of escalated complex and highly complex operational issues, such as procedural, systems and informational issues, using effective critical thinking skills to enable a successful outcome
- Lead in the planning and implementation of business change and operational improvements, including variances to planned business activities
- Lead cross-functional teams in the development and effective implementation of operational improvement initiatives
- Manage effective cross-divisional relationships for issues management and business change implementation
- Analyze performance indicators, trend reports and makes recommendations for improvement to Team Leader including development and/or modification of processes, procedures and SOP’s to enhance organizational effectiveness in issues management or operational change implementation
- Act as a leader for operational issues management, facilitating and documenting lessons learned sessions as required to enable continuous improvement of operational issues management
- Provide secretariat support to the Operations Committee, acting as the primary point of contact for all members of the Operations Committee and for key stakeholders and staff with inquiries relating to the Operations Committee
- Maintain strong working relationships with the committee Chair and the committee members to clarify highly complex issues, enabling effective and efficient support and outcomes
- Liaise with other Agricorp business units to clarify issues, ensure the required information is gathered, assessed, and communicated in a timely, appropriate manner, and ensure a comprehensive resolution is achieved

Job status: Permanent

**Salary**: $78,030 - $91,800
Work status: Full time in office, remote and hybrid work arrangements are available
Location: Must live in Ontario to perform this role

**Qualifications**:

- Post-secondary education in business administration, finance, or economics preferred, or equivalent work experience
- Minimum 5 years’ related experience
- Insurance, finance and/or agricultural industry experience required
- Public sector experience an asset
- Experience communicating to diverse stakeholders with influence and authority
- Chartered Insurance Professional (CIP) designation, or working towards designation, an asset

**Key Competencies**
- **Analytical thinking** - Interprets, links and analyses information and situations by breaking them down into component parts, and identifying patterns, connections and underlying issues
- **Critical judgement, decision making and problem solving - **Uses critical judgement to make decisions and solve problems involving varied levels of complexity, ambiguity and risk
- **Information gathering and processing -** Locates and collects data from appropriate sources and analyzing it to prepare meaningful and concise reports and summarize information
- **Communication skills -** Listens to others and communicates effectively, fostering open communication
- **Influence** - Influences, convinces and gains support from others
- **Initiative** - Identifies and deals with situations and issues proactively and persistently, seizing opportunities that arise
- **Achieving quality results - **Focuses efforts on managing one’s self to achieve high-quality results consistent with the organization’s standards and measures, while managing risk

**Background**:
**Agricorp, an agency of the government of Ontario.**

Agricorp delivers government programs. These programs help protect the livelihood of over 47,000 Ontario farmers against the many risks farm businesses face every day. Our employees are skilled professionals who respond when industry and government need us, manage public funds with great care and integrity, and deliver a quality customer experience.

Agricorp helps grow Ontario agriculture. We underwrite $7 billion in risk each year. The agency was established in 1997, and in our first 25 years we made $7.5 billion in payments to farmers when they needed it most.

We thank all applicants for their interest; however, only those selected for an interview will be contacted directly.

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