General Manager

7 days ago

Long Sault, Canada Sunset Cove Retirement Living Full time

**Reporting To**: Owner or Designate

**Retirement Home **:SUNSET COVE RETIREMENT RESIDENCE

**POSITION OVERVIEW**:
The General Manager directs and maintains the overall operations of community activities, both internal and external, and ensures that quality care is provided to the residents. The General Manager coordinates these activities to ensure compliance with established standards as set out in legislation that affects the community.

General Manager is the Privacy Officer designate for the community and oversees the implementation and maintenance of the organization’s confidentiality, privacy and security related policies, procedures, guidelines and standards.

**EXPERIENCE**:
Minimum experience of 3 years in the same position or as an Assistant, in managing the Care Services in a congregate care service.

**QUALIFICATIONS & SKILLS**:

- College Diploma or University Degree in a related discipline
- Excellent communication skills, both verbal and written
- Minimum of 3 years experience dealing with seniors in a Retirement Home setting
- Is qualified because of knowledge, training and experience to organize the work and its performance
- Is a competent person as defined by the Occupational Health & Safety Act.
- Is familiar with the provisions of the following legislation:

- Employment Standards Act
- Workers’ Compensation Act
- Public Health Act
- Residential Tenancies Act
- Retirement Homes Act
- Occupational Health & Safety Act
- Has a good understanding of organization-wide information practices, including the internal and external flow of information, data collection tools, and the information system.
- Has excellent communication and leadership skills.
- Has experience in managing complex projects.
- Has authority to implement the privacy program and respond to area where the standard is inadequate.
- Has access to resources.

**CORE COMPETENCIES**:
**Core Competencies **are observable abilities, skills, knowledge, and traits that define the key behaviors that an employee needs in order to be successful in their role. They are aligned with our values.

Below is the list of Core Competencies and definitions.

**Teamwork & Collaboration**:
To engage constructively with others as part of a team, working together as opposed to working separately, in isolation or competitively. Teamwork and Collaboration involves promoting a positive work environment, resolving conflicts and creating alignment within and across internal and/or external groups and partners.

**Developing Others**:
The genuine intent to foster the long-term learning and development of others through coaching, managing performance and mentoring. Provide support in helping others achieve higher level goals and develop new skills and competencies. Driven by a genuine desire to develop and empower others, rather than simply by a need to transfer skills to complete tasks.

**Service and Quality Focused**:
The desire to provide quality, person-centered care. It means focusing one’s efforts on discovering the expressed and unexpressed needs of residents, families and stakeholders and meeting these needs. It is about ensuring quality and resident safety in the delivery of services and complying with existing rules, regulations and legislation. It is expressed in the monitoring of service information, insisting on clarity of roles and expectations and setting up and maintaining systems that enhance quality and maximize efficiencies.

**Interpersonal Sensitivity**:
Acting to understand and respond appropriately to the concerns of others. It involves practicing active listening when interacting with individuals or groups. It includes the ability to reflect on verbal and non
- verbal behavior and communicate effectively.

**Leadership Presence**:
The ability to develop and maintain emotional maturity that is anchored in an accurate awareness of one’s strengths and limitations; an understanding of one’s own emotions and the impact of one’s behavior on others; behavior that is consistent with personal and organizational values; appropriate management of emotions; demonstration of resilience in complex and demanding situations; and confidence that one can succeed and overcome obstacles.

**Holding Self and Others Accountable**:
Outstanding leaders expect the best from themselves and others and position others and the organization for success by establishing appropriate levels of responsibility, holding them to account for delivery of objectives and implementing appropriate positive / constructive consequences. They hold team members and/or others accountable to execute to high standards of excellence, and they hold themselves accountable to the same or higher standards. They provide clear directions, priorities and expectations. They monitor performance, provide corrective feedback, confront performance issues directly and promptly, and will not hesitate to take action when improvement is not forthcoming.

**Conflict Management**:
Preve

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