Service Desk Agent
2 weeks ago
**Technical Skills**:
- Record interaction using ticket tool with proper classification
- Perform account unlock/password reset as per defined process
- Dispatch tickets to support groups post gathering required information
- Refer Knowledge base and perform troubleshooting as per defined process
- Follow up and closure of incidents to ensure customer satisfaction
- Diagnosing, verifying, recording and reporting downtime and providing immediate notification for all incidents
- Diagnosing & troubleshooting virus problems that can be fixed using antivirus tool deployed
- Incident, Problem, and Change Management within the EUC environment
**Process Skills**:
- Excellent verbal and written communication skill in English and/or French Languages.
- Self-motivating, proactive and a team player.
- Able to operate effectively in a team environment with both technical and non-technical team members.
- Effective communication with excellent probing skills.
- Experience in a large organization call handling, knowledge navigation, troubleshooting on a large-scale help desk environment.
- Working knowledge of ITIL methodologies, such as Incident, Request&Problem management.
- Working technical knowledge of current protocols, operating systems and standards.
- Able to operate effectively in a team environment with both technical and non-technical team members.
- Able to operate with mínimal supervision.
- Able to manage time effectively, set priorities appropriately and holding accountability.
- Able to operate within customer standard operating procedures.
- Knowledge in Office 365.
**Behavioral Skills**:
- Professional image and grooming
- Self-confidence and interpersonal skills
- Analytical and problem-solving skills
- Strong listening skills.
**Qualification**:
- Any Graduate or pursuing last year of Graduation
**Job Types**: Full-time, Permanent
**Salary**: $17.00-$21.00 per hour
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Supplemental pay types:
- Overtime pay
**Language**:
- English (required)
Work Location: In person
-
Support Agent
4 days ago
Montréal, Canada CTConsultants Full time**CTC007354 - Support Agent - Service Desk**: **Secteur industriel: Telecommunications**: **Type d'emploi: Contract**: **Durée: Six months**: **Mode de travail: Remote**: **Description**: IMPORTANT Location - Mississauga office Bilingual not required, English only Remote work however they might be called very rarely into the office if requested by their...
-
Front Desk Agent
4 weeks ago
Montréal, Canada Hotel Chez Swann Full timeBoutique Hotel in Downtown Montreal We are seeking a skilled and enthusiastic Front Desk Agent and Night Auditor to join our team at our boutique hotel in downtown Montreal. As a Front Desk Agent and Night Auditor, you will be responsible for providing exceptional customer service to our guests, checking them in and out of the hotel, assisting with guest...
-
Night Auditor/front Desk Agent
5 days ago
Montréal, Canada Hotel Econo Lodge Centre Ville de Montreal Full timeFront desk agent for night shift who speaks English and French for hotel No experience required **Job Types**: Full-time, Part-time, Permanent **Salary**: $14.25-$16.00 per hour Schedule: - 8 hour shift - Day shift - Night shift Supplemental pay types: - Commission pay - Tips Ability to commute/relocate: - Montréal, QC H2L 3Z3: reliably commute or...
-
Front Desk Agent
4 weeks ago
Montréal, Canada Hôtel Faubourg Montréal Full timeUnder the authority of the Supervisor and the Director of Front Office; the responsibilities and main tasks of the Front desk agent refer to the following list but are not limited to: **Responsibilities** - Always offer professional, friendly and kind service - Process all external and internal calls, either by redirecting calls or assisting the caller -...
-
Front Desk Agent
5 days ago
Montréal, Canada Hôtel Faubourg Montréal Full timeUnder the authority of the Supervisor and the Director of Front Office; the responsibilities and main tasks of the Front desk agent refer to the following list but are not limited to: **Responsibilities** - Always offer professional, friendly and kind service - Process all external and internal calls, either by redirecting calls or assisting the caller -...
-
Front Desk Agent
3 days ago
Montréal, Canada Hôtel Faubourg Montréal Full timeUnder the authority of the Supervisor and the Director of Front Office; the responsibilities and main tasks of the Front desk agent refer to the following list but are not limited to: **Responsibilities** - Always offer professional, friendly and kind service - Process all external and internal calls, either by redirecting calls or assisting the caller -...
-
Front Desk Agent
4 weeks ago
Montréal, Canada Hôtel Saint Laurent Montreal Full timeUnder the authority of the Supervisor and the Director of Front Office; the responsibilities and main tasks of the Front desk agent refer to the following list but are not limited to: **Responsibilities** - Always offer professional, friendly and kind service - Process all external and internal calls, either by redirecting calls or assisting the caller -...
-
Front Desk Agent
1 week ago
Montréal, Canada Hôtel Faubourg Montréal Full timeUnder the authority of the Supervisor and the Director of Front Office; the responsibilities and main tasks of the Front desk agent refer to the following list but are not limited to: **Responsibilities** - Always offer professional, friendly and kind service - Process all external and internal calls, either by redirecting calls or assisting the caller -...
-
Front Desk Agent
3 days ago
Montréal, Canada Hôtel Faubourg Montréal Full timeUnder the authority of the Supervisor and the Director of Front Office; the responsibilities and main tasks of the Front desk agent refer to the following list but are not limited to: **Responsibilities** - Always offer professional, friendly and kind service - Process all external and internal calls, either by redirecting calls or assisting the caller -...
-
Front Desk Receptionist
1 week ago
Montréal, Canada Lelux Hotel Full timeWe are looking for a Hotel Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the...
-
Front Desk Receptionist
4 weeks ago
Montréal, Canada Lelux Hotel Full timeWe are looking for a Hotel Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the...
-
Front Desk Agent
3 weeks ago
Montréal, Canada Hôtel Faubourg Montréal Full timeUnder the authority of the Supervisor and the Director of Front Office; the responsibilities and main tasks of the Front desk agent refer to the following list but are not limited to: **Responsibilities** - Always offer professional, friendly and kind service - Process all external and internal calls, either by redirecting calls or assisting the caller -...
-
Service Desk Assistant.g5
5 days ago
Montréal, Canada International Civil Aviation Organization - ICAO Full timeJob Opening **Posting Title**: - Service Desk Assistant, G5**Job Code Title**: - INFORMATION TECHNOLOGY ASSISTANT**Department/Office**: - International Civil Aviation Organization**Duty Station**: - MONTREAL**Posting Period**: - 24 August 2023 - 07 September 2023**Job Opening Number**: - 23-Information Management Systems-ICAO-217030-R-Montreal...
-
Service Desk Assistant
5 days ago
Montréal, Canada United Nations Full timeThe Information Management Services (IMS) Division falls under the auspices of the Bureau of Administration and Services (ADB) and is headed by the Chief Information Officer (CIO)/ Deputy Director, Information Management Services (IMS) who has responsibility for planning, developing and implementing an information management strategy, setting and enforcing...
-
Front Desk Agent/night Auditor Full Time
4 weeks ago
Montréal, Canada Hôtel Saint Laurent M ontreal Full timeUnder the authority of the Supervisor and the Director of Front Office; the responsibilities and main tasks of the Front desk agent refer to the following list but are not limited to: **Responsibilities** - Always offer professional, friendly and kind service - Process all external and internal calls, either by redirecting calls or assisting the caller -...
-
Front Desk Agent/night Auditor
3 days ago
Montréal, Canada Hôtel Saint Laurent M ontreal Full timeUnder the authority of the Supervisor and the Director of Front Office; the responsibilities and main tasks of the Front desk agent refer to the following list but are not limited to: **Responsibilities** - Always offer professional, friendly and kind service - Process all external and internal calls, either by redirecting calls or assisting the caller -...
-
Bilingual Service Desk
7 days ago
Montréal, Canada Compugen Inc Full time**Job Title** - Bilingual Service Desk **Vacancy No** - VN6588 **Work Location** - Montreal, QC **Base Pay Range** - To be discussed during the recruitment process **Job Details** **Position: Bilingual Service Desk** **Location**: **Montréal, QC** **Position: Bilingual Service Desk** *** **Emplacement : Montréal, QC** **À propos de...
-
Service Desk Analyst
4 weeks ago
Montréal, Canada Aversan Full timeReporting to the Regional Manager of the Service Desk, the Analyst is overall responsible for the execution of Standard Operating Procedures related to ITIL Processes such as Incident Management and Request Fulfillment. You will interact with the various functions such as Engineering & Technology, Customer Service, and Operations as well as other colleagues...
-
Service Desk Analyst
4 weeks ago
Montréal, Canada Dovre Group Full time**Introduction**: Dovre Canada Limited is pleased to offer the following opportunity: Service Desk Analyst located in Montreal **Function**: Our clients ServiceDesk in Montreal is a key pillar in enabling the customer to maximize the use of their solutions that contribute to a greener, more sustainable aviation through the enablement of flight and air...
-
Bilingual Service Desk Analyst
4 weeks ago
Montréal, Canada Nova Networks Full timeNOVA Networks is seeking Bilingual Service Desk Analysts that have a strong knowledge of Office 365 and the Office suites including administration of the product \ license management. The Bilingual Service Desk Analyst will also require a strong understanding of Microsoft Teams and SharePoint. You are “cool” under pressure demeanor and confident, alert...