Customer Service Representative, Oil
3 weeks ago
**Position: Customer Service Representative, Oil & Gas**
**Location: Clairmont, Alberta**
**Status: Full-time, Permanent (1)**
Are you known for your initiative and attention to detail? Are you described as an excellent team player, able to deal quickly with a variety of complex situations? Do you enjoy providing excellent service and taking good care of your customers? Do you have experience in customer service and are you looking for a new challenge in a stable and growing team? Take this opportunity to contribute to the success and growth of a great family business
We are currently seeking an energetic, motivated and experienced professional to fill the position of **Customer Service Representative, Oil & Gas **to support our Oil & Gas / Energy customers. As a Customer Service Representative, you will be responsible for effectively communicating with our customers and Operations, taking orders and tracking them. This person will also be responsible for communicating with our commercial team to maintain the highest level of customer service. This position initiates communication between shipping, receiving, accounting, and the procurement and logistic department. This is a highly collaborative position that works at a fast pace, solutions-driven workplace. We are looking for someone with a positive and professional attitude who will ensure a dedicated and impeccable customer service.
Do you have excellent problem-solving skills? Do you enjoy working in a team environment? Then read on, because this position may be for you
Quadra Chemicals is one of North America's leading distributors of chemicals and ingredients. We have facilities across Canada and in selected markets in the United States. We are a growing company with a long-term commitment to our employees. If you are committed to excellence, you belong at Quadra. Our employees are professional and passionate about our business.
**Responsibilities include**:
- Take orders and process them in our computer system
- Ensure the validation of information on purchase orders
- Ensure that customer requests are handled satisfactorily and in accordance with company guidelines
- Assist customers with orders, suggest products, different lots, etc.
- Track all orders and ensure they are at the appropriate status
- Work closely with sales representatives to connect to customer issues
- Read and understand all customer activities for the strategic accounts in Salesforce
- Manage account maintenance
- Review various weekly / monthly reports
- Regular communication with logistics and procurement functions to ensure customer’s requirements and operational requirements are met
- Work in synergy with other departments to ensure full customer focus
- Ship Confirming
- Being the first point of contact onsite
- Attending Monthly Safety Meetings
**Qualifications**:
- Completed High School Diploma. College diploma in administration, business or related field would be considered as an asset
- Excellent verbal and written communication skills
- Must have strong work ethic, initiatives and a desire to succeed
- 2-3 years of relevant experience as Customer Service Representative in a distribution, logistic or manufacturing environment within the Energy sector or servicing Oil & Gas customers.
- Ability to work independently and to multitask
- Compassion, integrity and honesty are important character traits that we are looking for
- Desires to work in an environment where decisions must be made quickly and under pressure
- Excellent interpersonal, communication and analytical skills
- Excellent organizational and problem-solving skills
- Very strong computer skills (Microsoft Office Suite, Salesforce, etc.)
At Quadra, we offer not only an engaging culture, a collaborative, family-oriented and supportive environment, but also plenty of autonomy and flexibility. We also offer you the opportunity to be part of a professional, fun, innovative and committed team in a growing, people-oriented, **Great Place to Work®** certified organization. In addition to being Great Place to Work® certified, Quadra has been recognized as one of the **Best Managed Companies** for over 19 years You will work with dynamic colleagues who are eager to share their knowledge with you.
**The benefits of choosing this position at Quadra?**:
- Competitive salary and generous performance incentive program
- Full benefits coverage (dental, medical, etc.)
- Programs offered to employees to improve their quality of life (Wellness Portfolio)
- Virtual care/telemedicine for you and your loved ones; 24/7 access to a physician
- Virtual wellness and mental health programs with a global healthcare leader
- Retirement plan with a match and several long-term investment programs
- Vacation, personal days and flex days
- Telecommuting and flexibility within the organization
- Helping each other and having fun are part of our core values
- A company that promotes diversity, equity and inclusion
- Digita
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