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Manager - Customer Service (Pressure Pumping)

4 months ago

Clairmont AB, Canada Caterpillar Full time

Career Area:Product SupportJob Description:Your Work Shapes the World at Caterpillar Inc.When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.WE BUILD WHAT MATTERSWhat matters most to you? Is it being part of a strong team? Supporting your family? Solving global problems? You can do these and more at Caterpillar; where your work enables progress around the globe, and you contribute to meaningful work. Together, we can build what mattersAbout SPM Oil & GasSPM Oil & Gas, a Caterpillar company, provides superior products and service solutions to make our customers more efficient and lower total cost of ownership. Globally, we deliver engineered oilfield and drilling equipment repair and certification, mechanical and rotating equipment repairs and upgrades, rapid prototyping of spare parts, robust asset management, operation and maintenance and field engineering services. We offer a wide range of career opportunities across a variety of technical and business roles in engineering and service locations worldwide. Join our team and help build engineering solutions that change the industry.We are currently looking for a Manager Customer Services in Grande Prairie/Clairmont, Canada . As a Manager Customer Services, you are responsible for directing all pressure pumping activities and staff for technical field service programs for product installation, troubleshooting, maintenance, repair, iron reinspection, and pump repair & customization.Job Duties/Responsibilities may include, but are not limited to:Monitors and improves safety on the shop floor; eliminate any unsafe operations and ensure a safe and clean product environment.Creates and manages service infrastructure; establishes and maintains the training readiness of the organization.Directs, motivates, and develops the team. Supports the culture and values of the organization. Facilitates smooth workflow; ensures high standards and quality of technical work.Drives the development of work plans, budgets, schedules and evaluation criteria for field service activities, projects, and personnel.Designs and prices services to meet demand and both timing and financial targets; negotiates customized technical support agreements.You will have:Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.Focuses activities on developing and maintaining positive customer relationships.Discusses general differences between internally and externally focused organizations.Cites the cost and benefits of good versus poor customer service.Explains why customer satisfaction is important to successful product/service delivery.Service Excellence: Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.Cites personal experiences of receiving excellent customer service.Describes examples of poor, mediocre, and excellent service.Explains how managing customer perceptions and expectations enhances customer service.Describes several important business benefits of providing high quality service.Effective Communications: Understanding of effective communication concepts, tools, and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.Describes non-verbal behaviors that influence the interpretation of the message.Cites examples of effective and ineffective communications.Explains the importance of effective business communication.Speaks/writes using correct language, mechanics, and gestures.Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.Identifies and documents specific problems and resolution alternatives.Examines a specific problem and understands the perspective of each involved stakeholder.Develops alternative techniques for assessing accuracy and relevance of information.Helps to analyze risks and benefits of alternative approaches and obtain decision on resolution.Uses fact-finding techniques and diagnostic tools to identify problems.Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.Provides examples of the characteristics of effective business relationships.Identifies key business relationships in own organization.Describes the nature of a productive business relationship.Explains the benefits of building business partnerships.Top Candidates will have:One to three years related experience and/or training; or equivalent combination of education and experience, preferably in the frac/pressure pump industry.General knowledge of reciprocating plunger pumps to include but not limited to gear boxes, power end assemblies and fluid end assemblies.Employee benefit details:Our goal at Caterpillar is for you to have a rewarding career. Our teams are critical to the success of our customers who build a better world.Here you earn more than just a salary because we value your performance. We offer a total rewards package that provides benefits on day one (medical, dental, vision, RX, and Pension) along with the potential of an annual bonus.Additional benefits include paid vacation days and paid holidays (prorated based upon hire date).Caterpillar is not currently hiring individuals for this position who now or in the future require sponsorship for employment based non-immigrant and immigrant visas. However, as a global company, Caterpillar offers many job opportunities outside of Canada which can be found through our employment website details:Please frequently check the email associated with your application, including the junk/spam folder, as this is the primary correspondence method. If you wish to know the status of your application – please use the candidate log-in on our career website as it will reflect any updates to your status.For more information, visit caterpillar.com. To connect with us on social media, visit caterpillar.com/social-media. #LIPosting Dates:May 28, 2024 - June 11, 2024Caterpillar is an Equal Opportunity Employer (EEO).Not ready to apply? Join our Talent Community .