Customer Support/reception

1 month ago

Courtenay, Canada Resonant Light Technology Full time

**Join Our Team as a Receptionist & Client Support Specialist**
Are you a detail-oriented professional with exceptional communication skills who thrives in a supportive and collaborative environment? We’re looking for a Receptionist / Client Support Specialist to join our team. This hybrid role combines reception duties with client support, offering variety, flexibility, and an opportunity to make a difference in clients' lives.

**Why You’ll Love Working With Us**:

- **Dynamic Work Environment**: Blend reception responsibilities with client support tasks for an engaging workday.
- **Work from Home**: Enjoy the flexibility of remote work for client support while attending to reception duties from the office.
- **Comprehensive Training**: Gain in-depth knowledge of our innovative devices and support systems.
- **Team Culture**: Join a caring, cohesive team that values collaboration, mutual respect, and excellence.

**What You’ll Do**:

- **Reception Duties (2 hours daily)**:

- Answer incoming calls, document details accurately, and route them to the appropriate person or department.
- Handle interruptions with professionalism and maintain focus.
- **Client Support Duties (remaining hours)**:

- Respond to client inquiries from a shared support queue.
- Utilize multiple programs to provide informed answers.
- Take on tasks that fit your existing skillset, which may include such things as Content Creation, Updating (or creating) Manuals, Creating FAQs, or Updating Website Materials.

**Is This Role Right for You?**
- You’re a strong communicator with excellent spoken and written English skills (Grade 12 level or higher).
- You’re comfortable on the phone, able to guide conversations with empathy and professionalism.
- You’re a fast typist (40+ WPM) and confident navigating computer systems, including CRM platforms and office software.
- You excel under pressure, managing interruptions and emotionally challenging interactions with resilience.
- You have a dedicated workspace at home for uninterrupted remote work.
- You’re eager to learn, open to feedback, and adaptable to new challenges.
- You’re able to commute to Courtenay, BC, for regular in-person team meetings and office-based reception duties.

**What We’re Looking For**:

- **Professionalism**: Friendly, professional demeanor with excellent phone manners.
- **Organization**: Highly detail-oriented with strong time management skills.
- **Tech-Savvy**: Comfort with technology, including Mac computers, CRM systems, word processing, and spreadsheets.
- **Team Player**: A collaborative mindset, understanding how your role impacts team success.
- **Adaptability**: Willing to take on additional tasks as time allows and maintain composure in high-pressure situations.

**What We Offer**:

- **Pay**: $21-$22 per hour to start
- **Training**: Comprehensive training to ensure your success in the role.
- **Benefits Package**: Includes dental care, extended health care, vision care, life insurance, RRSP matching, store discounts, and more.
- **Work Schedule**:

- Full-time, permanent position.
- Monday to Friday, 37.5 hours per week.
- No weekends.

**Ready to Apply?**
- **Resume**:

- **Cover Letter**: Include a cover letter to help us connect the dots in your resume to why you're a great fit and help push yourself to the top of our list.
- **Answer these questions**:

- How many words per minute do you type?
- What is your comfort level with technology and software systems?
- Describe your home workspace setup for remote work.

Pay: $21.00-$22.00 per hour

Expected hours: 37.5 per week

**Benefits**:

- Dental care
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care
- Work from home

Flexible language requirement:

- French not required

Schedule:

- 8 hour shift
- Monday to Friday
- No weekends

Application question(s):

- How many Words Per Minute do you type? There is a lot of note-taking in this position, which require speed and accuracy.
- Are you comfortable using and learning new technology, even if it's complex?
- Do you have a safe, quiet and private space to work from home?

**Education**:

- Secondary School (required)

**Experience**:

- Customer Support or Reception: 1 year (required)

Work Location: Hybrid remote in Courtenay, BC V9N 1Y4

Application deadline: 2024-12-15

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