Intern - IT Help Desk
4 weeks ago
**ABOUT THIS CAREER OPPORTUNITY**
At Black & McDonald, you're not just an Intern, you're part of the family. Our Internship Program is centrally supported, fully leveraged paid summer employment offering you the chance to bridge theory to practice in a supportive and dynamic environment. Our goal is to provide you with 4 months of engaging, meaningful, and impactful experience that will launch your career in the right direction.
A few things to look forward to - a structured work plan to guide your learning; a dedicated mentor to offer regular coaching and feedback; online training through Harvard Business School; collaboration with a vast network of Interns across North America; opportunity to contribute to the growth and success of our diverse team of over 6000 employees across a network of over 25 offices and countless job-sites.
As an intern, some of your roles and responsibilities may include:
- Participates in the development and maintenance of technical standards and procedures to the set-up and use of the image software
- Takes corrective action to improve image performance based on recurring problems or issues
- Responds to requests for technical assistance with all branches of IT (Systems, Application, Networking)
- Works with IT Management to ensure license compliance
- Research and learn technical details of all new hardware and imparting knowledge to other IT Staff
- Evaluate current hardware and advise of future hardware upgrades to accommodate business needs to maintain productivity
- Configure and develop custom components with technology partners (analysts, developers, designers etc.) to meet requirements and goals
- Share technical expertise during incident management life cycle (analyses reports and outages, perform impact assessments, facilitate stakeholder communication).
- Acts as the escalated technical resources for the organization
- Troubleshooting computer related problems, performing on-site analysis, diagnosis and repair computer hardware, mobile devices, laptops, printers, monitors, headsets, and displays.
- Produce software packages through the use of management systems for deployment
- Determines available equipment inventory and recommends appropriate device based on need
- Arranging for defective part(s) under warranty to be sent back to vendor
- Updating the Asset Tracking System to reflect disposed of equipment
- Respond to work order request and coordinate shipment of special requested equipment to multiple regions
- Maintaining inventory of all equipment, software and software licenses
- Administrative duties as required
**REQUIREMENTS**
- Any additional opportunities in related to accounting & finance to solidify the learning experience
- A great attitude and enthusiasm for learning
- Available from May to August, 2024
- ** Mobility within the GTA is considered an asset**:
- Completed or pursuing a degree or diploma in a related field.
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