Support Analyst I

3 weeks ago

Vancouver, Canada University of British Columbia Full time

Staff - Non Union

Job Category

M&P - AAPS

Job Profile

AAPS Salaried - Information Systems and Technology, Level B

Job Title

Support Analyst I

Department

UBC IT | Desktop | Operations 4

Compensation Range

$5,468.83 - $7,878.17 CAD Monthly

The Compensation Range is the span between the minimum and maximum base salary for a position. The midpoint of the range is approximately halfway between the minimum and the maximum and represents an employee that possesses full job knowledge, qualifications and experience for the position. In the normal course, employees will be hired, transferred or promoted between the minimum and midpoint of the salary range for a job.

Posting End Date

February 27, 2023

Note: Applications will be accepted until 11:59 PM on the day prior to the Posting End Date above.

Job End Date

Mar 29, 2024

Job Description Summary

The Support Analyst I provides technical advice and support in use, configuration and selection of software, hardware and network systems and various end user devices. As part of a team of Support Analysts in an Enterprise Network environment, this position provides support for Desktop, Virtual Desktop, Desktop Peripheral Hardware, Various Operating Systems including Windows, Macs, and multiple types of Linux and Enterprise Networks to an ever growing user base across UBC Point Grey Campus and parts of the Lower Mainland

Organizational Status

Reports to the Team Lead and receives strategic direction from the Desktop Services Manager. Works closely with other members of UBC IT Desktop Services to assist, train, review, research, recommend and implement any and all aspects of Desktop System changes and lifecycle. Interacts with various departments within UBC IT.

Work Performed

Specific Duties:

- Maintains and troubleshoots the microcomputer environment as outlined above including both hardware and software.
- Tracks, prioritizes and responds to all service requests utilizing in-house ticket systems.
- Maintains and deploys standard and UBC developed software.
- Support and maintain end user devices, ensures reliability, security and performance.
- Maintains and reports to desktop manager an inventory of all equipment, service contracts, and warranty and maintenance agreements.
- Provides daily administrative support for the Local Enterprise Networks hardware and software.
- Provides training, consultation and assistance to all users in the UBC IT Desktop Support portfolio
- Provides consultation and assistance to UBC IT users.
- Keeps abreast with current microcomputer technology via external training courses, utilising professional development opportunities and Internet resources.

Core Duties:

- Provides advice on information technology improvements services policies and procedures.
- Designs basic record and report formats.
- Develops training materials and provides training for users in use and configuration of software, hardware, network systems and peripheral equipment
- Assists users, both remotely and in-person, to diagnose and resolve problems, escalates when necessary, and documents problem status and action taken.
- Performs preventive maintenance tasks, troubleshoots and repairs on a variety of computer systems and peripheral equipment.
- Deploys new hardware, software, networking and security updates.
- Maintains an inventory of equipment, service contracts, warranty and maintenance agreements.
- Prepares and maintains documentation in accordance with prescribed standards.
- Maintains appropriate professional designations and up-to-date knowledge of current information technology techniques and tools.
- Performs other related duties as required.

Consequence of Error/Judgement

Decisions that could affect multiple users will be made in conjunction with the Team Lead or Manager.

Impact of decisions can affect any number users and ultimately serve to disrupt pre-negotiated service level commitments. An error in judgment or action without thought could result in varying impacts that ultimately could affect services used by UBC Students, Faculty and Staff.

Supervision Received

Works under direction, within assigned area of responsibility in accordance with agreed objectives and work plan. Keeps manager and/or team lead informed of the status of work in progress.

Supervision Given

Supervision will be given for some of the logistics of operational support. Guidance will be provided for internal project activities and planning.

Minimum Qualifications

Undergraduate degree in a relevant discipline. Minimum of two years of related experience, or the equivalent combination of education and experience.

Preferred Qualifications

Microsoft and other industry certification is preferred. Professional development courses in information systems analysis and design as well as personal development courses through continued attendance at short courses and seminars preferred. Two or more years related experience supporting a variety of Windows PC, Macs,

  • Support Analyst I

    2 months ago

    Vancouver, Canada University of British Columbia Full time

    Staff - Non Union Job Category M&P - AAPS Job Profile AAPS Salaried - Information Systems and Technology, Level B Job Title Support Analyst I Department UBC IT | Desktop | Operations 4 Compensation Range $5,468.83 - $7,878.17 CAD Monthly The Compensation Range is the span between the minimum and maximum base salary for a position. The midpoint of...

  • Support Analyst I

    5 days ago

    Vancouver, British Columbia, Canada University of British Columbia Full time

    Staff - Non UnionJob CategoryM&P - AAPSJob ProfileAAPS Salaried - Information Systems and Technology, Level AJob TitleSupport Analyst IDepartmentStudent Housing and Community Services | Desktop Services ITCompensation Range$4, $6,754.00 CAD MonthlyThe Compensation Range is the span between the minimum and maximum base salary for a position. The midpoint of...

  • Support Analyst I

    3 weeks ago

    Vancouver, Canada UBC Full time

    Staff - Non Union Job Category M&P - AAPS Job Profile AAPS Salaried - Information Systems and Technology, Level B Job Title Support Analyst I Department UBC IT | Desktop | Operations 2 Compensation Range $6,068.92 - $8,724.25 CAD Monthly The Compensation Range is the span between the minimum and maximum base salary for a position. The midpoint of the...

  • Support Analyst I

    5 days ago

    Vancouver, British Columbia, Canada University of British Columbia Full time

    Staff - Non UnionJob CategoryM&P - AAPSJob ProfileAAPS Salaried - Information Systems and Technology, Level BJob TitleSupport Analyst IDepartmentUBC IT | Desktop | Operations 4Compensation Range$5, $7,878.17 CAD MonthlyThe Compensation Range is the span between the minimum and maximum base salary for a position. The midpoint of the range is approximately...

  • Business Analyst I

    5 days ago

    Vancouver, British Columbia, Canada University of British Columbia Full time

    Job Title: Business Analyst I - Cybersecurity IAMDepartment: OCIO | Enterprise Identity & Access ManagementCompensation Range: $6, $9,418.83 CAD MonthlyPosting End Date: March 21, 2024Job End Date: Sept 30, 2025Job Summary:The Business Analyst I collaborates with users to assess business processes and align them with IT solutions. As part of UBC IT, the...

  • Support Analyst I

    3 weeks ago

    Vancouver, British Columbia, Canada UBC Full time

    Staff - Non UnionJob CategoryM&P - AAPSJob ProfileAAPS Salaried - Information Systems and Technology, Level BJob TitleSupport Analyst IDepartmentUBC IT | Desktop | Operations 2Compensation Range$6, $8,724.25 CAD MonthlyThe Compensation Range is the span between the minimum and maximum base salary for a position. The midpoint of the range is approximately...

  • Support Analyst I

    2 months ago

    Vancouver, British Columbia, Canada UBC Full time

    Staff - Non UnionJob CategoryM&P - AAPSJob ProfileAAPS Salaried - Information Systems and Technology, Level BJob TitleSupport Analyst IDepartmentUBC IT | Desktop | Operations 2Compensation Range$6, $8,724.25 CAD MonthlyThe Compensation Range is the span between the minimum and maximum base salary for a position. The midpoint of the range is approximately...

  • Support Analyst I

    2 months ago

    Vancouver, British Columbia, Canada UBC Full time

    Staff - Non UnionJob CategoryM&P - AAPSJob ProfileAAPS Salaried - Information Systems and Technology, Level BJob TitleSupport Analyst IDepartmentUBC IT | Desktop | Operations 3Compensation Range$6, $8,724.25 CAD MonthlyThe Compensation Range is the span between the minimum and maximum base salary for a position. The midpoint of the range is approximately...

  • Support Analyst I

    2 weeks ago

    Vancouver, Canada University of British Columbia Full time

    Staff - Non Union Job Category M&P - AAPS Job Profile AAPS Salaried - Information Systems and Technology, Level A Job Title Support Analyst I Department Administrative Support | Department of Psychology Compensation Range $5,209.17 - $7,485.33 CAD Monthly The Compensation Range is the span between the minimum and maximum base salary for a...

  • Support Analyst I

    1 week ago

    Vancouver, Canada UBC Full time

    Staff - Non Union Job Category M&P - AAPS Job Profile AAPS Salaried - Information Systems and Technology, Level A Job Title Support Analyst I Department Administrative Support | Department of Psychology Compensation Range $5,209.17 - $7,485.33 CAD Monthly The Compensation Range is the span between the minimum and maximum base salary for a position. The...

  • Data Analyst I

    2 months ago

    Vancouver, Canada B.C. College of Nurses and Midwives Full time

    **What you’ll be doing** Reporting to the Director, Information Management, and under the direction of the Data Analyst II team lead, the Data Analyst I (DA I) requires an understanding of BCCNM’s mandate and statutory obligations to collect, process and disclose information under our legislative framework and information sharing agreements signed with...

  • End User Support Analyst I

    2 months ago

    Vancouver, Canada Best Buy Full time

    End User Support Analyst I (12 Month Contract) Do you love technology and know how to use it? Do you thrive on the daily challenges of working in a constantly evolving field? As an End User Support Analyst I, you will be responsible for the effective and efficient delivery of L1/L2 services and will work independently or collaboratively with a team to...

  • Technical Support Analyst I

    3 weeks ago

    Vancouver, Canada Family Insurance Solutions Full time

    **Job Type **Regular Full-Time **Remote Type **Hybrid **Location **Vancouver, Canada **Love What You Do** Family is part of Definity, a Canadian, multi-channel, property, and casualty insurance company whose success is founded on our family of companies’ long history of delivering a superior experience for those who count on us. We’re proud to help...

  • Systems Analyst I

    2 weeks ago

    Vancouver, Canada B.C. College of Nurses and Midwives Full time

    Regular, Full Time_ **Number of Positions**:1 **Work Location**:Vancouver B.C., Hybrid (a combination of in-office and remote work) **What you’ll be doing** Reporting to the Director, Information Technology, and under the direction of the Information Systems Quality Assurance Analyst/Team Lead, the Systems Analyst I (SA I) works with a team consisting of...

  • Business Analyst I

    3 weeks ago

    Vancouver, Canada UBC Full time

    Staff - Non Union Job Category M&P - AAPS Job Profile AAPS Salaried - Information Systems and Technology, Level B Job Title Business Analyst I Department Service Strategy & Design | Arts Instructional Support and Information Technology Compensation Range $6,068.92 - $8,724.25 CAD Monthly The Compensation Range is the span between the minimum and...

  • Business Analyst I

    2 weeks ago

    Vancouver, Canada University of British Columbia Full time

    Staff - Non Union Job Category M&P - AAPS Job Profile AAPS Salaried - Information Systems and Technology, Level B Job Title Business Analyst I Department Service Strategy & Design | Arts Instructional Support and Information Technology Compensation Range $6,068.92 - $8,724.25 CAD Monthly The Compensation Range is the span between the minimum and...

  • Business Analyst I

    1 week ago

    Vancouver, Canada UBC Full time

    Staff - Non Union Job Category M&P - AAPS Job Profile AAPS Salaried - Information Systems and Technology, Level B Job Title Business Analyst I Department Service Strategy & Design | Arts Instructional Support and Information Technology Compensation Range $6,068.92 - $8,724.25 CAD Monthly The Compensation Range is the span between the minimum and...

  • Business Analyst I

    5 days ago

    Vancouver, Canada University of British Columbia Full time

    Staff - Non Union Job Category M&P - AAPS Job Profile AAPS Salaried - Information Systems and Technology, Level C Job Title Business Analyst I - Cybersecurity IAM Department OCIO | Enterprise Identity & Access Management Compensation Range $6,551.00 - $9,418.83 CAD Monthly The Compensation Range is the span between the minimum and maximum base...

  • Business Analyst I

    5 days ago

    Vancouver, British Columbia, Canada UBC Full time

    Staff - Non UnionJob CategoryM&P - AAPSJob ProfileAAPS Salaried - Information Systems and Technology, Level BJob TitleBusiness Analyst IDepartmentService Strategy & Design | Arts Instructional Support and Information TechnologyCompensation Range$6, $8,724.25 CAD MonthlyThe Compensation Range is the span between the minimum and maximum base salary for a...

  • Systems Analyst I

    5 days ago

    Vancouver, British Columbia, Canada B.C. College of Nurses and Midwives Full time

    Regular, Full Time_Number of Positions:1Work Location:Vancouver B.C., Hybrid (a combination of in-office and remote work)What you'll be doingReporting to the Director, Information Technology, and under the direction of the Information Systems Quality Assurance Analyst/Team Lead, the Systems Analyst I (SA I) works with a team consisting of staff and a...