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Treetop Trekking Assistant Manager

5 months ago

Mallorytown, Canada Treetop Trekking 1000 Islands Full time

Treetop Trekking is looking for enthusiastic individuals who love spending time outdoors to join our team. As a Guide you and your co-workers will go above and beyond to ensure our guests have a fun and safe experience at our parks. You will make the difference between someone having a good visit and a great visit, and you will go the extra mile to make their visit unforgettable.

**Why you will love this job**:

- You get to spend your days outside in nature working with a close-knit and welcoming team ›
- Your number one job is putting smiles on the faces of our guests
- We offer a fun and supportive work environment with flexible hours
- You can enjoy perks like visiting all our parks whenever you want, and sweet discounts at other top attractions around Ontario
- You will receive cool technical skills training
- There is great opportunity for promotion and career advancement

**Who we are looking for**:

- You are a natural leader who likes to create a fun and supportive work environment for your team
- You are energetic, love interacting with the public, and providing excellent customer service
- You love being part of a hard-working team, and bring a positive attitude with you wherever you go
- You don’t mind getting your hands dirty, and working rain or shine
- You can perform light physical work such as lifting, bending, and climbing for long periods of time
- You have or are willing to get your First Aid and CPR certification
- Employees 18 and over are required to obtain a Vulnerable Sector Police Record Check
- It is an asset if you have experience working in outdoor education or guiding
- You are at least 21 years old

**Responsibilities**:
The assistant manager is a diverse position with a wide range of responsibilities. This team members overall objective is to help the park manager to ensure that the park is operating at its full potential.
- Human Resources _
- Assist with promoting a positive and secure work environment, monitor staff morale and boosting morale when needed
- Help to retain and control adequate staff numbers through low and high season
- Help to oversee staff interviews, hiring, evaluations, training and discipline
- Assist with scheduling
- Aid in organizing the year end gathering of staff
- Help ensure payroll responsibilities are completed accurately and on time
- Sales and Marketing_
- Help to build relationships within the community (Chamber of Commerce/Boards of Trade, Destination Marketing Organization)
- Host 1 event at your park
- Help to maintain constant communication with the marketing director to participate in local advertising opportunities
- Monitor the daily, weekly and monthly sales, and make projections for staffing and other resources
- Help with time slot management
- Ensure your team is providing the best customer service experience possible
- Accounting _
- Ensure the POS and Bookeo balance every day
- Ensure your staff, call centre etc. are using the reservation system accurately

(Gift Cards - Season Passes - Group Sales - Onsite sales (merch, food) - Special groups)
- Help to ensure all purchases are within the budget
- Operations_
- Ensure rules and regulations are being met or exceeded
- Help to oversee the daily operations of the park
- Address any customer complaints or concerns
- Report and ensure resolution of all maintenance needs on the property
- Help ensure all health and safety regulations are being met (including a monthly meeting)
- Help maintain a relationship with our property owners

**Must be willing to work outdoors in all weather conditions.**

**Job Types**: Full-time, Part-time, Fixed term contract, Casual, Seasonal
Contract length: 5-12 months

**Salary**: From $17.00 per hour

**Benefits**:

- On-site parking

Schedule:

- 10 hour shift
- 12 hour shift
- 8 hour shift
- Day shift
- Holidays
- Monday to Friday
- Weekends as needed

Supplemental pay types:

- Overtime pay

Work Location: In person