Customer Service Attendant

4 days ago

Port Coquitlam, Canada City of Port Coquitlam Full time

**City of Port Coquitlam**:
**Customer Service Attendant**:
**(Casual)**

**Job ID J0423-1231**
**Organization**: City of Port Coquitlam
**Job Title**: 23-065c - Customer Service Attendant (Casual)

**Job Type**: Casual
**Location**: Port Coquitlam, British Columbia, Canada

**Description**:

- Find out why our AMAZING employees love working for the City of Port Coquitlam_
- Affectionately known as “PoCo”, we are an award-winning values-based organization made up of a _diverse and dedicated team of people who care deeply about the community they serve._

The City of Port Coquitlam’s Recreation Department is looking for a positive, self-motivated and energetic professional to perform front line customer service work in the City’s various recreation facilities. The successful incumbent will be primarily responsible for providing information to the public, registering attendees to a variety of recreation programs and services, facility bookings, sales and providing promotional assistance.

**Some of the key responsibilities of this position include but are not limited to**:

- Responds to inquiries and provides information and assistance to the public regarding programs and services via a variety of media;
- Process payments, including but not limited to collecting revenues for program registrations, admissions, pass sales and other revenues;
- Registers customers in programs and maintains records related to transactions;
- Receives payments using a variety of methods and tenders;
- Prepares and reconciles cash reports and bank deposits; and
- Represents the City and the Department in a positive, professional and customer friendly manner.
- Successful completion of Grade 12;
- Foundations of Collaborative Conflict Resolution (1.5 credits) or equivalent course from recognized post-secondary institution
- Completion of a Customer Service Training Course (minimum 12 hours) in the following areas:

- Etiquette
- Conflict Resolution
- Communications
- Customer Service
- Tourism
- Leadership
- Addressing Difficult Customers
- Public Engagement
- De-escalation (e.g. Mandt)
- Human Dynamics
- How to work with people
- _Diversity & Sensitivity Training_
- _Representing your organization's brand_
- _Creating customer loyalty_
- _How to handle feedback_
- Six (6) months full time equivalent customer service experience
- Six (6) months full time equivalent experience with cash handling, point of sales systems or successful completion of basic bookkeeping course (16 hours)
- Current Standard First Aid with CPR Level “C”/ Automated External Defibrillator (AED) - To be obtained within trial period.

**Why should you consider working for us?**
- We take our work seriously but not ourselves;
- We have a positive attitude about the work we perform;
- We care deeply about our community;
- Our organization is the ideal size for you to make a difference and have an impact;
- We have a strong learning culture and want our people to grow and succeed; and
- We are a diverse, inclusive and supportive workplace.

**_We wish to thank all applicants for their interest and advise that only those to be interviewed will be contacted._**

**_The City will consider its obligations under the BC Human Rights Code to accommodate those who are unable to be vaccinated._**
**_The City of Port Coquitlam will conduct a criminal record check._**

Education : Secondary (high) school graduation certificate
Experience : 1 to less than 7 months

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