Customer Service Attendant

1 week ago

Port Coquitlam, Canada City of Port Coquitlam Full time

**City of Port Coquitlam**
***Customer Service Attendant**:
**(Casual)**

**Job ID**:
J1224-0451

**Position Number**:
24-162c

**Job Title**:
24-162c - Customer Service Attendant (Casual)

**Job Type**:
Casual

**Job Category**:
Recreation

**Open Positions**:
2

**Department**:
Recreation

**Division**:
Recreation

**Employee Group**:
CUPE

**Date Posted**:
December 10, 2024

**Closing Date**:
December 23, 2024
- Find out why our AMAZING employees love working for the City of Port Coquitlam_
- _
- Affectionately known as “PoCo”, we are an award-winning values-based organization made up of a diverse and dedicated team of people who care deeply about the community they serve._

This is customer service and reception work performed within the City’s Recreation Department. An incumbent performs front line customer service, including but not limited to providing information to the public, program registration, bookings, sales and promotional assistance. An incumbent in this position processes payments, including but not limited to collecting revenues for program registrations, admissions, pass sales and other revenues. The position may also assist with a variety of duties related to customer service such as ensuring displays of program flyers and other information are available for customers and is current and tidy in all facility spaces, and updating customer information on display screens/TV monitors throughout the facilities. The work is performed in accordance with clearly defined policies and procedures and is evaluated by a supervisor on the basis of accuracy and quality of customer service provided to the public.

**Some of the key responsibilities of this position include but are not limited to**:

- Receives payments by cash, cheque or credit card made in person or by mail for a variety of accounts and services; makes change; and issues receipts
- Responds to inquiries and provides factual information and assistance to the public regarding programs and services in person and through a variety of media
- Registers customers in programs, processes sales and maintains records related to transactions
- Prepares and reconciles cash reports and bank deposits
- Represents the City and the Department in a positive, professional and customer friendly manner
- Performs a variety of clerical duties, including data entry, maintaining routine records and collecting statistical data
- Maintains the work area in a tidy and professional manner
- Sorts and files a variety of material
- Performs duties related to overall facility safety procedures, i.e. Floor Warden, Missing Person
- Completion of Grade 12 supplemented by courses in customer service, plus some experience in a customer service role including cash handling and point of sale systems, or a combination or training and experience.
- Current Standard First id with CPR Level “C” / Automated External Defibrillator (AED)

**Why should you consider working for us?**
- An hourly starting wage of $25.53 (2024 rate of pay), plus 12% in lieu of vacation and statutory holiday pay
- We take our work seriously but not ourselves
- We have a positive attitude about the work we perform
- We care deeply about our community
- Our organization is the ideal size for you to make a difference and have an impact
- We have a strong learning culture and want our people to grow and succeed
- We are a living wage employer

**The City wishes to thank all applicants for their interest and advise that only those to be interviewed will be contacted.**

**To be considered for this position, all certifications and licenses need to be uploaded with your resume and cover letter.**

**The City of Port Coquitlam will conduct a criminal record check.**

Education : Other trades certificate or diploma
Experience : Experience an asset

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