Slot Operations Supervisor
3 months ago
At Caesars Windsor, it is our mission to create the extraordinary One of over 50 Caesars Entertainment properties worldwide, we create spectacular worlds that immerse, inspire and connect you. We don't perform magic, we create it with excellence At the ore of our mission and vision are three powerful values that set the tone for everything we do. Those values are **Blaze the Trail, All in one Service and Together We Win.**
**Job Summary**
reporting to the Slot Operations Shift Manager - Windsor Casino Limited, the Slot Supervisor promotes and maintains the utmost integrity and highest caliber of customer service.
**Roles and Responsibilities**
- Provide exceptional customer service both internally and externally to promote a positive image of Casino Windsor.
- Assist in the training and evaluating of new staff.
- Provide support, supervision, and training to ensure the successful operation of the department.
- Assist in identifying Labour Relation issues and discipline process of Slot Attendants.
- Responsible for the overall monitoring, administration, and supervision, of assigned shift/area he/she shall oversee those under his/her supervision perform their duties in a professional manner.
- Generate and complete reports necessary to assist with work flow.
- Assist in Health and Safety issues and deal with work refusals for assigned staff.
- Liase with customers, staff, coworkers, union, upper management, and other departments, effectively communicating and resolving issues.
- Pays off winning combinations, verify, and review jackpot transactions, and verification of progressive jackpots.
- Responsible for completion of large cash transaction form.
- Accountable for the signing out of slot machine keys form the key Office.
- Responsible for completion of regular Gaming License inspection for assigned staff.
- Responsible for payouts jackpots up to $14,999.99
- Knowledgeable on all available Casino products and services and understands on how to make them available to our customers.
- Assist in the Company emergency evacuation process and is responsible for securing Company assets. Act in the capacity of Assistant Floor Warden.
- Assist in the evaluation and completion of alcohol refusals.
- Complies with Windsor Casino Limited policies and procedures.
- Performs any and all other tasks which are assigned by management.
- Upholds the highest standard of internal and external customer service at all times.
**Qualifications**
- Completion of a diploma training program at a college or technical school.
- Supervisory experience preferred and/or work experience as a Slot Attendant.
- Must be able to work all shifts.
- Ability to communicate effectively both verbally and in writing
- **MUST BE ABLE TO WORK ALL SHIFTS**
Applicants must be at least 19 years of age to work for Caesars Windsor.
Caesars Windsor has created policies and procedures to meet the required Accessibility Standards for Customer Service, Ontario Regulation 429/07 under the Accessibility for Ontarians with Disabilities Act. 2005. Accommodations are available for applicants with disabilities. If you require accommodation, please contact us in order to determine an acceptable format.
**Job Type**: Part-time
Expected hours: 8 - 24 per week
**Benefits**:
- Company events
- Company pension
- Discounted or free food
- Employee assistance program
- Life insurance
- On-site parking
- Store discount
- Wellness program
Schedule:
- 8 hour shift
Work Location: In person
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