Project Operations Specialist

6 months ago

Burnaby, Canada Fracht Group Full time

**POSITION OVERVIEW**

The Project Operations Specialist performs complex to specialized support to areas of projects operations, such as identifying operational or service concerns, running operational reports, coordinating appropriate documents, and interfacing with carriers on requirements. Requires full knowledge of customers and carriers, addressing complex or escalated internal/external customer questions and concerns, and providing more customer service, quotes and tracking and tracking needs.**KNOWLEDGE SKILLS REQURED**

**Integrity**
- Adhere to **Fracht’s Core Values and Vision**. Ability to operate in an open and honest manner and achieve a trusting and reliable relationship with team members, customers, and vendors. Ability to accept mistakes and learn from them without apportioning blame.
- **Flexibility**
- Learn and keep up to date with new developments, procedures, and regulations. Work efficiently in an environment with multiple shifting priorities.**Communication**
- Effectively listen and communicate clearly with team members, customers, and vendors. Ability to interpret and disseminate information promptly.Problem Solving Measure effectiveness in understanding problems and making timely practical decisions. Ability to work well in groups and/or individually to develop alternative solutions.
- **Accountability**
- Justify responsible actions and decisions to management. Be a reliable team player who can make accurate decisions with sense of urgency.**DUTIES AND RESPONSIBILITIES**
- Acts as a liaison with customers and service providers for transportation requirements.
- Maintains schedule and communicates regularly with customers on updates and deviations.
- Maintains accurate files for transportation documentation and financial tracking.
- Track transportation invoicing from suppliers to close out files and invoice clients in a timely basis.
- Create files, arrange for pickup, and obtain shipment documentation necessary for domestic/international transportation, liaison between patties to provide status updates.
- Follow appropriate work instructions or checklist to create consistency and minimize errors.
- Enter shipment and bookings details into CargoWise timely and accurately, submit all required documentation from the system (i.e. Master, AES, EDI, Booking confirmations, etc.)
- Use approved external providers as necessary to arrange transportation of goods. Quickly resolve any miscommunication and disputes to ensure safe on-time deliveries

**EDUCATION AND/OR WORK EXPERIENCE REQUIRED**
- Bachelor's degree in Accounting, Finance, or related field.
- Minimum of 2-3 years of experience in intercompany accounting or reconciliation.
- Strong knowledge of accounting principles and financial reporting.
- Proficiency in Excel and accounting software.
- Excellent analytical and problem-solving skills.
- Ability to work independently and collaborate with cross-functional teams.
- Detail-oriented with a high level of accuracy in data analysis and reconciliation.
- Strong communication and interpersonal skills

**PHYSICAL REQUIREMENTS**
- Ability to perform the essential job functions consistently, safely, and successfully
- Ability to maintain regular, punctual attendance
- Must be able to lift and carry up to 20 lbs.
- Prolonged periods of sitting at a desk and working on a computer.
- Must be able to talk, listen and speak clearly on telephone.

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