Supervisor Passenger Services

6 months ago

Mississauga, Canada Menzies Aviation Full time

Main accountabilities include:

- Responsible for coordinating and allocating staff and resources to fulfil service standards for our customer(s).
- Ensures that subordinates comply with working hours scheduled and duties as per published daily plan.
- Ensure that passenger service is delivered safely, on time and consistently in line with service level standards set for both time and station performance.
- Promptly handle all customer service complaints with a focus on positive resolution.
- Responsible for staff scheduling, leadership development and employee accountability.
- Complete all check-in procedures including the handling of reservations, ticketing, seat assignments, and airport announcements and checking for proper international documentation.
- Ensure assistance for customers with special needs and unaccompanied minors.
- Read and interpret aircraft weight and balance loading instructions, hazardous material identification labels, aircraft loading manifests and baggage and cargo routing tags.
- Ensure accuracy of all weight and balance requirements.
- When required to operate jet ways, must be comfortable working at heights of over 15 feet, and be responsible for open/closing aircraft doors.
- When required, must be able to comfortably and continuously move/lift customer luggage with an average weight of 50 pounds, in some cases exceeded 70 pounds.
- Ensure safe and secure operations in accordance with the highest possible standards of health, safety, security and all government statutory requirements.
- You are required to be responsible for yourself and your staff to monitor the wearing of company uniform ensuring no other items than that solely given by Menzies is to be worn or displayed outside other items of company clothing
- Other duties as assigned by the direct or in-direct superiors.
- Develop and implement a quality assurance programme across GH unit.
- Ensuring safety and security procedures are according to standards set within the Menzies Health & Safety Policy Manual, and according to international aviation standards.
- Improving delivery of Menzies Aviation products and services through developing a motivated and skilled team. Providing reports as required, and service delivery measurements.
- Represent the company in a professional manner at all Customer/Airport meetings when required.
- Ensure and follow up that all Passenger Services Agents are in compliance within the expectations set through their job descriptions.
- Supervision the daily operation in order to ensure full compliance with Airlines and MA work procedures.
- Responsible for the sickness follow-up process through the company procedures (RTW).
- Help contribute to have a better workplace and work environment.
- Ensures that Menzies Aviation premises and any related work areas are kept clean, safe and secure.
- Ensure that all staff is acknowledging the SLS information, after briefing is done / Follow up.
- Participates to all internal meetings and Airlines meetings when required.
- Participates at any Airlines actions / exercises as per work procedure or by request.
- Ensure that all Airlines manuals, procedure and updates are available and can be easily accessed by all staff - passenger services related.
- Ensure that all changes within Menzies Aviation that have an impact on passenger services staff are communicated promptly.
- Ensure that Data Protection policy is followed by all staff, as per Airlines and Menzies Aviation requirements.
- Follow up and make sure that all staff are compliance with the daily routines, procedures, LOP, MA policy and appearance and our customers SLA and expectations.
- Ensure regular operational briefings are performed with the staff within the passenger services department.
- Ensures tasks are performed in accordance with the Company and Airlines specific procedures and policies.
- Required to attend the mandatory training imposed by the Company and Airlines as per job role.
- Ensures that severe disciplinary actions are taken if any abuse of Company property occurs.

Qualifications and Experience:

- Must be a minimum of 18 years of age and legally able to work in Canada;
- Must have high school diploma, GED or equivalent work experience;
- Must be able to speak, read, and write in English;
- Thorough knowledge of Passenger service operations, aviation security, safety practices, legislation and customer supplier relationships;
- Demonstrate ability to lead, coach and develop staff;
- Ability to influence, motivate, negotiate and communicate effectively at all levels;
- Computer literate with knowledge of Microsoft Word and Excel;
- Must be available and flexible to work variable shifts including weekends and holidays;
- Must complete and pass initial new hire classroom and on-the-job training;
- Valid driver’s license with good driving record;
- Must be able to hold and maintain all required airport security clearance;
- Reliability, our customer and your fellow employees r

  • Supervisor, Passenger Service

    6 months ago

    Mississauga, Canada Porter Airlines Inc. Full time

    Job Summary: The CSR Supervisor, YYZ is a member of the Airport Operations leadership team and is responsible for Porter’s aircraft turn performance, passenger service experience, and team member experience at the YYZ Hub. The Supervisor is accountable for the station’s consistent execution to defined safety, commercial, operational, passenger service...

  • Passenger Service Supervisor

    6 months ago

    Mississauga, Canada Alliance Ground International Full time

    Job Description: Are you a detail-oriented problem solver who focuses on providing outstanding customer service? Join our ATS family and start your career as a Passenger Service Supervisor! ATS is an aviation services company operating in more than 50 cities across North America. We employ over 3,000 people servicing nearly 200 airline customers every...

  • Passenger Service Supervisor

    6 months ago

    Mississauga, Canada Alliance Ground International Full time

    Job Description: Are you a detail-oriented problem solver who focuses on providing outstanding customer service? Join our ATS family and start your career as a Passenger Service Supervisor! ATS is an aviation services company operating in more than 50 cities across North America. We employ over 3,000 people servicing nearly 200 airline customers every...

  • Passenger Services Supervisor

    6 months ago

    Mississauga, Canada Airway Interline Services Inc. Full time

    **Responsibilities**: - Supervise hospitality services including food, accommodation and transportation provided to distress passengers at airports in case of flight disruptions, such as cancellations and or misconnections etc. - Assign duties and coordinate with the workers and guide them on operations of events related to distress passengers at airports....

  • Ramp/passenger Services Supervisor

    3 months ago

    Mississauga, Canada Sunwing Vacations Group Full time

    **About Us**: **The Opportunity**: Under Sunwing Airlines, we are looking for a part-time contract Ramp/Passenger Services Supervisor to join us in making vacation dreams come true. As the Ramp/Passenger Services Supervisor, you work in fast-paced and rapidly changing environment with mínimal oversight. Adapting your time and workflow to the most pressing...

  • Passenger Service Agent

    8 months ago

    Mississauga, Canada Airway Interline Services Inc. Full time

    **Description**: Ignite your career with an exciting opportunity in a dynamic and fast-moving environment! Airway Interline, a leader in distress passenger services are seeking highly capable and professional individuals to join our team as a Passenger Service Agents. **Responsibilities**: - Assisting passengers, including unaccompanied minors, individuals...

  • Passenger Service Agent

    6 months ago

    Mississauga, Canada Airway Interline Services Inc. Full time

    **Description**: Ignite your career with an exciting opportunity in a dynamic and fast-moving environment! Airway Interline, a leader in distress passenger services are seeking highly capable and professional individuals to join our team as a Passenger Service Agents. **Responsibilities**: - Assisting passengers, including unaccompanied minors, individuals...

  • Passenger Service Agent

    7 months ago

    Mississauga, Canada Airway Interline Services Inc. Full time

    **Description**: Ignite your career with an exciting opportunity in a dynamic and fast-moving environment! Airway Interline, a leader in distress passenger services are seeking highly capable and professional individuals to join our team as a Passenger Service Agents. **Responsibilities**: - Assisting passengers, including unaccompanied minors, individuals...

  • Passenger Service Agent

    6 months ago

    Mississauga, Canada PrimeFlight Aviation Services Canada Inc Full time

    **Passenger Service Agent** PrimeFlight Aviation Services provides air carriers and airports with a wide range of aircraft, passenger and security services to ensure the safe and reliable operation of their aircraft and the comfort of their passengers. Our team is focused on quality, safety and providing a positive customer experience through all services...

  • Passenger Service Agent

    6 months ago

    Mississauga, Canada PrimeFlight Aviation Services Canada Inc Full time

    **Passenger Service Agent** PrimeFlight Aviation Services provides air carriers and airports with a wide range of aircraft, passenger and security services to ensure the safe and reliable operation of their aircraft and the comfort of their passengers. Our team is focused on quality, safety and providing a positive customer experience through all services...

  • Passenger Service Agent

    6 months ago

    Mississauga, Canada PrimeFlight Aviation Services Canada Inc Full time

    **Passenger Service Agent** PrimeFlight Aviation Services provides air carriers and airports with a wide range of aircraft, passenger and security services to ensure the safe and reliable operation of their aircraft and the comfort of their passengers. Our team is focused on quality, safety and providing a positive customer experience through all services...

  • Passenger Service Agent

    6 months ago

    Mississauga, Canada PrimeFlight Aviation Services Canada Inc Full time

    **Passenger Service Agent** PrimeFlight Aviation Services provides air carriers and airports with a wide range of aircraft, passenger and security services to ensure the safe and reliable operation of their aircraft and the comfort of their passengers. Our team is focused on quality, safety and providing a positive customer experience through all services...

  • Ramp/Passenger Services Supervisor

    3 months ago

    Mississauga, Canada Sunwing Full time

    The Opportunity: Under Sunwing Airlines, we are looking for a part-time contract Ramp/Passenger Services Supervisor to join us in making vacation dreams come true. As the Ramp/Passenger Services Supervisor, you work in fast-paced and rapidly changing environment with minimal oversight. Adapting your time and workflow to the most pressing issues at...

  • Passenger Service Agent

    6 months ago

    Mississauga, Canada Alliance Ground International Full time

    Job Description: Are you a detail-oriented problem solver who focuses on providing outstanding customer service? Then let your career take off with ATS as a Passenger Service Agent! ATS is an aviation services company operating in more than 50 cities across North America. We employ over 3,000 people servicing nearly 200 airline customers every day! Our...

  • Passenger Service Agent

    6 months ago

    Mississauga, Canada Alliance Ground International Full time

    Job Description: Alliance Ground International (AGI) is one of the largest independently owned ground handling company providing services to 100+ airlines in 61 airports across the U.S. and Canada. We are the home to over 12,000 team members supporting over 1.5B Kilos and over 400K departures. Our Ground division has a strong reputation in aviation ground...

  • Airline Passenger Support Specialist

    4 weeks ago

    Mississauga, Ontario, Canada GardaWorld Full time

    Customer Service Representative Opportunity at Toronto Pearson International AirportWe are seeking a skilled and empathetic Customer Service Representative to join our team at Toronto Pearson International Airport. As a Facilitator, you will provide exceptional customer service to passengers who require additional assistance during the screening process.Job...

  • Passenger Traffic Agent

    6 months ago

    Mississauga, Canada Korean Air Full time

    Korean Air, established in 1969, is one of the world’s top 20 airlines and a founding member of SkyTeam airline alliance which, together with its 19 members, offers its 437 million +annual passengers a worldwide system of more than 10,770 + daily flights covering 1,050+ destinations in 166+ countries. Korean Air is seeking motivated and talented...

  • Senior Passenger Experience Director

    4 weeks ago

    Mississauga, Ontario, Canada GardaWorld Full time

    GardaWorld, a global leader in the security industry, offers exciting opportunities for career growth and development.We are currently seeking an experienced Customer Experience Manager to join our team!About the Role:The ideal candidate will have a minimum of 1-3 years of experience working in the aviation industry or similar service environments.Fluency in...

  • Bilingual Passenger Service Agent Lot Polish

    6 months ago

    Mississauga, Canada Menzies Aviation Full time

    **Main Accountabilities Include**: - ensure accuracy of all weight and balance requirements - promptly handle all customer service complaints with a focus on a positive resolution - complete all check-in procedures including the handling of reservations, ticketing, seat assignments, airport announcements and checking for proper international documentation -...

  • Passenger Services Lead Raic Required Yyz

    3 months ago

    Mississauga, Canada Menzies Aviation Full time

    **Do you have a passion for aviation and love being part of a fast paced environment? We are looking for a dedicated individual to ensure smooth operations on the tarmac, Join our team and soar to new heights with a career at Menzies Aviation!** Main accountabilities include: - Leads a team of Passenger Service Agents - Ensure accuracy of all weight and...