Senior Passenger Experience Director

4 weeks ago


Mississauga, Ontario, Canada GardaWorld Full time

GardaWorld, a global leader in the security industry, offers exciting opportunities for career growth and development.

We are currently seeking an experienced Customer Experience Manager to join our team

About the Role:

  • The ideal candidate will have a minimum of 1-3 years of experience working in the aviation industry or similar service environments.
  • Fluency in both English and French is required, with knowledge of American Sign Language (ASL) or Langue des signes du Québec (LSQ) being an asset.
  • A strong leadership style, coupled with excellent interpersonal and communication skills, is essential for this role.
  • The successful candidate will be responsible for managing the Facilitator team, ensuring delivery of exceptional customer service and a seamless passenger experience throughout the screening process.
  • This includes overseeing facilitation of passengers, addressing customer concerns, and collaborating with internal and external stakeholders to enhance customer satisfaction and experience.
  • The Customer Experience Manager will also be responsible for monitoring and improving the efficiency of passenger flow, queue management, and wait times.

About the Team:

GardaWorld's diverse team of passionate individuals is dedicated to making the world a safer place. Our company culture values teamwork, accountability, and continuous improvement.

About the Salary:

The estimated annual salary for this position is between $70,000 and $100,000, depending on experience and qualifications.

About the Location:

Successful candidates must be willing to work in Toronto, ON or Montreal, QC. GardaWorld offers a competitive benefits package, including health, dental, and vision coverage, as well as opportunities for professional development and advancement.



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