Passenger Service Supervisor

6 months ago


Mississauga, Canada Alliance Ground International Full time

Job Description:
Are you a detail-oriented problem solver who focuses on providing outstanding customer service?

Join our ATS family and start your career as a Passenger Service Supervisor

ATS is an aviation services company operating in more than 50 cities across North America. We employ over 3,000 people servicing nearly 200 airline customers every day

Our aviation roots span 45 years and our strong reputation in ground services and hospitality are the foundation of our success.

We are committed to providing the highest level of quality service and continuing our track record of outstanding safety.

As we continue to grow, we are looking for only the best in the industry.

Job Responsibilities:

- Supervise and direct the work of all passenger service agents on your shift as they check in passengers and luggage and address passenger questions and concerns
- Manage passenger service agent manpower to ensure adequate staffing on your shift
- Serve as point person for customers and management to alert them to any irregular operations which may cause delays or otherwise impact service to our customers
- Be responsible for conducting on the job training for new team members.
- Observe and enforce all safety regulations and company policies.
- Assist with all passenger service duties (checking in passengers, luggage, and communicating with passengers, and coordinating ticket counter activities with vendors, flight and ground handling teams) as needed.

Qualifications:

- Have excellent computer skills
- Possess a valid driver’s license with a clean driving record (only required for some airports)
- Be at least 18 years old and possess a high school diploma, GED, or work experience equivalent
- Be able to pass a drug screen and obtain airport security clearance which includes an extensive 10-year employment, criminal record, and residence background check

Physical Requirements:

- Lift up to 70 pounds (32 kg) on a regular basis
- Stand, lift, bend, push and pull on a frequent basis and for extended periods
- Work around jet and machinery noises

Airlines are 24/7, so we need our team members to be flexible to work various shifts including nights, weekends, and holidays.

The successful ATS team member brings their “A” game every day with energy and enthusiasm, respect for their team, and the highest regard for safety

Alliance Ground International is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.



  • Mississauga, Canada Porter Airlines Inc. Full time

    Job Summary: The CSR Supervisor, YYZ is a member of the Airport Operations leadership team and is responsible for Porter’s aircraft turn performance, passenger service experience, and team member experience at the YYZ Hub. The Supervisor is accountable for the station’s consistent execution to defined safety, commercial, operational, passenger service...


  • Mississauga, Canada Alliance Ground International Full time

    Job Description: Are you a detail-oriented problem solver who focuses on providing outstanding customer service? Join our ATS family and start your career as a Passenger Service Supervisor! ATS is an aviation services company operating in more than 50 cities across North America. We employ over 3,000 people servicing nearly 200 airline customers every...


  • Mississauga, Canada Sunwing Vacations Group Full time

    **About Us**: **The Opportunity**: Under Sunwing Airlines, we are looking for a part-time contract Ramp/Passenger Services Supervisor to join us in making vacation dreams come true. As the Ramp/Passenger Services Supervisor, you work in fast-paced and rapidly changing environment with mínimal oversight. Adapting your time and workflow to the most pressing...


  • Mississauga, Canada Airway Interline Services Inc. Full time

    **Responsibilities**: - Supervise hospitality services including food, accommodation and transportation provided to distress passengers at airports in case of flight disruptions, such as cancellations and or misconnections etc. - Assign duties and coordinate with the workers and guide them on operations of events related to distress passengers at airports....


  • Mississauga, Canada PrimeFlight Aviation Services Canada Inc Full time

    **Passenger Service Agent** PrimeFlight Aviation Services provides air carriers and airports with a wide range of aircraft, passenger and security services to ensure the safe and reliable operation of their aircraft and the comfort of their passengers. Our team is focused on quality, safety and providing a positive customer experience through all services...


  • Mississauga, Canada PrimeFlight Aviation Services Canada Inc Full time

    **Passenger Service Agent** PrimeFlight Aviation Services provides air carriers and airports with a wide range of aircraft, passenger and security services to ensure the safe and reliable operation of their aircraft and the comfort of their passengers. Our team is focused on quality, safety and providing a positive customer experience through all services...


  • Mississauga, Canada Sunwing Full time

    The Opportunity: Under Sunwing Airlines, we are looking for a part-time contract Ramp/Passenger Services Supervisor to join us in making vacation dreams come true. As the Ramp/Passenger Services Supervisor, you work in fast-paced and rapidly changing environment with minimal oversight. Adapting your time and workflow to the most pressing issues at...


  • Mississauga, Canada PrimeFlight Aviation Services Canada Inc Full time

    **Passenger Service Agent** PrimeFlight Aviation Services provides air carriers and airports with a wide range of aircraft, passenger and security services to ensure the safe and reliable operation of their aircraft and the comfort of their passengers. Our team is focused on quality, safety and providing a positive customer experience through all services...


  • Mississauga, Canada PrimeFlight Aviation Services Canada Inc Full time

    **Passenger Service Agent** PrimeFlight Aviation Services provides air carriers and airports with a wide range of aircraft, passenger and security services to ensure the safe and reliable operation of their aircraft and the comfort of their passengers. Our team is focused on quality, safety and providing a positive customer experience through all services...


  • Mississauga, Canada Airway Interline Services Inc. Full time

    **Description**: Ignite your career with an exciting opportunity in a dynamic and fast-moving environment! Airway Interline, a leader in distress passenger services are seeking highly capable and professional individuals to join our team as a Passenger Service Agents. **Responsibilities**: - Assisting passengers, including unaccompanied minors, individuals...


  • Mississauga, Canada Airway Interline Services Inc. Full time

    **Description**: Ignite your career with an exciting opportunity in a dynamic and fast-moving environment! Airway Interline, a leader in distress passenger services are seeking highly capable and professional individuals to join our team as a Passenger Service Agents. **Responsibilities**: - Assisting passengers, including unaccompanied minors, individuals...


  • Mississauga, Canada Airway Interline Services Inc. Full time

    **Description**: Ignite your career with an exciting opportunity in a dynamic and fast-moving environment! Airway Interline, a leader in distress passenger services are seeking highly capable and professional individuals to join our team as a Passenger Service Agents. **Responsibilities**: - Assisting passengers, including unaccompanied minors, individuals...


  • Mississauga, Canada Alliance Ground International Full time

    Job Description: Are you a detail-oriented problem solver who focuses on providing outstanding customer service? Then let your career take off with ATS as a Passenger Service Agent! ATS is an aviation services company operating in more than 50 cities across North America. We employ over 3,000 people servicing nearly 200 airline customers every day! Our...


  • Mississauga, Canada Menzies Aviation Full time

    Main accountabilities include: - Responsible for coordinating and allocating staff and resources to fulfil service standards for our customer(s). - Ensures that subordinates comply with working hours scheduled and duties as per published daily plan. - Ensure that passenger service is delivered safely, on time and consistently in line with service level...


  • Mississauga, Canada Alliance Ground International Full time

    Job Description: Alliance Ground International (AGI) is one of the largest independently owned ground handling company providing services to 100+ airlines in 61 airports across the U.S. and Canada. We are the home to over 12,000 team members supporting over 1.5B Kilos and over 400K departures. Our Ground division has a strong reputation in aviation ground...


  • Mississauga, Canada Korean Air Full time

    Korean Air, established in 1969, is one of the world’s top 20 airlines and a founding member of SkyTeam airline alliance which, together with its 19 members, offers its 437 million +annual passengers a worldwide system of more than 10,770 + daily flights covering 1,050+ destinations in 166+ countries. Korean Air is seeking motivated and talented...


  • Mississauga, Canada Menzies Aviation Full time

    **Main Accountabilities Include**: - ensure accuracy of all weight and balance requirements - promptly handle all customer service complaints with a focus on a positive resolution - complete all check-in procedures including the handling of reservations, ticketing, seat assignments, airport announcements and checking for proper international documentation -...


  • Mississauga, Canada Menzies Aviation Full time

    **Do you have a passion for aviation and love being part of a fast paced environment? We are looking for a dedicated individual to ensure smooth operations on the tarmac, Join our team and soar to new heights with a career at Menzies Aviation!** Main accountabilities include: - Leads a team of Passenger Service Agents - Ensure accuracy of all weight and...


  • Mississauga, Canada Menzies Aviation Full time

    Job Details Description Main accountabilities include: - Leads a team of Passenger Service Agents - Ensure accuracy of all weight and balance requirements - Promptly handle all customer service complaints with a focus on positive resolution. - Complete all check-in procedures including the handling of reservations, ticketing, seat assignments, airport...

  • Passenger Light Truck

    6 months ago


    Mississauga, Canada Scotia Tirecraft Full time

    Role and Responsibilities As a Passenger Light Truck (PLT) Tire Technician your responsibilites would include: - Interact with Service Advisors to obtain work orders and customer service specific requirements. - Install, balance, rotate and repair tires iin a safe and efficient manner. - Accurately complete all documentation/paperwork in relation to service...