System Services Representative- Ottawa

3 months ago

Ottawa, Canada IBM Full time

Introduction
System Services Representatives are the primary technical interface to clients for the coordination of hardware and software support and delivery of operational services. Sound pretty important? Absolutely You will advise clients of preventive maintenance, configuration, operation and environmental factors which may drastically impact product performance or impair the client's IT operation.

Your Role and Responsibilities
The System Service Representative is responsible for activities related to providing technical service to IBM and Multi-Vendor environments. This will include interacting with customers. Strong interpersonal skills and the ability to create a connection with customers are vital in this position.

The position requires a comprehensive knowledge of electronics, good mechanical aptitude, and the ability to properly use tools and test equipment. Both written and spoken communication skills are a position requirement, as is the ability to follow written or spoken directions and to provide information to others in a clear and concise manner.

Assumes additional responsibilities as assigned and must be willing to participate in an On Call / Standby rotation with the team.

This role is part of an Ottawa / Gatineau (National Capital Region) team providing support to our Clients.

Required Technical and Professional Expertise
- Must have a valid drivers license and access to reliable vehicle.
- Ability to work overtime and various shifts and standby.
- Technical IT Skills & understanding of IT Architecture.
- Experience responding to customers concerns.
- Strong written and verbal communication skills (English).
- Proactive self-starter.
- Flexibility to adapt to a rapidly changing environment.
- Ability to obtain Security Clearances as required.

Preferred Technical and Professional Expertise
None
About Business UnitIBM Systems helps IT leaders think differently about their infrastructure. IBM servers and storage are no longer inanimate - they can understand, reason, and learn so our clients can innovate while avoiding IT issues. Our systems power the world’s most important industries and our clients are the architects of the future. Join us to help build our leading-edge technology portfolio designed for cognitive business and optimized for cloud computing.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

Location StatementMust have the ability to work in Canada without sponsorship.

This role will involve working with technology that is covered by Export Regulations sanctions. If you are a Foreign National from any of the following US sanctioned countries (Cuba, Iran, North Korea, Syria, and the Crimea, Luhansk, Donetsk, Kherson, and Zaporizhia regions of Ukraine) on a work permit, you are not eligible for employment in this position.

  • Field Service Representative

    2 months ago

    Ottawa, Canada Work in Ottawa Full time

    **Tech companies are hiring in Ottawa!** If you’re looking for your next opportunity in tech, Work in Ottawa can help you build a thriving career in the fast-growing technology industry in Canada’s capital. As an initiative of the city’s economic development agency, Invest Ottawa, Work in Ottawa helps tech firms fill open positions quickly so they can...

  • System Services Representative- Ottawa

    4 months ago

    Ottawa, Canada IBM Full time

    Introduction System Services Representatives are the primary technical interface to clients for the coordination of hardware and software support and delivery of operational services. Sound pretty important? Absolutely! You will advise clients of preventive maintenance, configuration, operation and environmental factors which may drastically impact product...

  • Field Service Representative

    4 weeks ago

    Ottawa, Canada Work in Ottawa Full time $65,000 - $80,000

    Tech companies are hiring in Ottawa! If you’re looking for your next opportunity in tech, Work in Ottawa can help you build a thriving career in the fast-growing technology industry in Canada’s capital.As an initiative of the city’s economic development agency, Invest Ottawa, Work in Ottawa helps tech firms fill open positions quickly so they can grow...

  • System Services Representative- Ottawa

    4 months ago

    Ottawa, Canada IBM Full time

    Introduction System Services Representatives are the primary technical interface to clients for the coordination of hardware and software support and delivery of operational services. Sound pretty important? Absolutely! You will advise clients of preventive maintenance, configuration, operation and environmental factors which may drastically impact product...

  • Field Service Representative

    4 weeks ago

    Ottawa, Canada Work in Ottawa Full time

    p>Tech companies are hiring in Ottawa! If you’re looking for your next opportunity in tech, Work in Ottawa can help you build a thriving career in the fast-growing technology industry in Canada’s capital.We are excited to partner with KNDS Canada on their search for a Field Service Representative (Technician).KNDS Canada is seeking Field Service...

  • Ottawa Tech Career Specialist

    1 month ago

    Ottawa, Ontario, Canada Work in Ottawa Full time

    Tech career seekers in Ottawa can leverage Work in Ottawa to establish a thriving profession in Canada's capital, where the technology industry is rapidly growing.About Our PartnerWe are excited to collaborate with KNDS Canada, who are seeking a skilled Field Service Representative (Technician) for their Edmonton, Alberta operations.Job Description and...

  • System Operator

    7 months ago

    Ottawa, Canada Hydro Ottawa Full time

    Without you, we’d be in the dark. You enjoy working outside with your hands, on a team that collaborates to get things done. You love the changing and challenging problem-solving work of a System Operator. Through your education and recent experience, you’ve developed the insight to see how a job will unfold and the best way to safely get it...

  • Customer Service Representative

    3 weeks ago

    Ottawa, Ontario, Canada TD Bank Full time

    About the RoleWe are seeking a highly motivated Customer Service Representative to join our team in Ottawa, ON. In this role, you will be responsible for providing exceptional customer service and support to our clients.

  • Customer Service Representative

    1 month ago

    Ottawa, Ontario, Canada TD Bank Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative in Ottawa.This role is ideal for someone who enjoys working with people, providing excellent customer service, and has a passion for banking.

  • Apprentice - System Operator

    5 days ago

    Ottawa, Canada Hydro Ottawa Full time

    Without you, we’d be in the dark. You enjoy working outside with your hands, on a team that collaborates to get things done. You love the changing and challenging problem-solving work of an Apprentice - System Operator. Through your education and recent experience, you’ve developed the insight to see how a job will unfold and the best way to safely get...

  • Apprentice - System Operator

    1 month ago

    Ottawa, Canada Hydro Ottawa Full time

    At Hydro Ottawa, we power the lives of the people in the communities we serve. As the electricity distributor to the Nation’s Capital, our work powers the essential activities that make up our lives - at home, at work and at play. And as Ontario’s largest municipally-owned producer of green power, we are leading the way to a greener tomorrow. We are...

  • Customer Service Representative

    7 months ago

    Ottawa, Canada Saint Gobain Full time

    **WHY DO WE NEED YOU?** WHAT’S THE JOB?** We are presently looking for a Customer Service Representative at our Ottawa branch. **Schedule**: Monday to Friday **Status**:Full Time, permanent, On-site **Here’s what you’ll be responsible for in this role** - Be an all-around champion who can understand customer needs and advise best solutions for a...

  • Appointment Coordinator

    2 months ago

    Ottawa, Canada Audi Ottawa Full time

    The Mark Motors Group prides itself on being Ottawa’s Premium vehicle leader in both sales and service. Come join our Audi Ottawa location on Montreal Road and become a member of one of Canada’s Top Audi dealerships. We are focused on exceptional customer service and on developing our teams to be the best in the market. Come join the Audi Ottawa service...

  • Ottawa Lube Technician

    3 months ago

    Ottawa, Canada Miller Waste System Full time

    LUBE TECHNICIAN **Location**: 1815 Bantree Street, Ottawa, Ontario **Position Type**: Full-time - Permanent - Afternoon Shift **Reporting**: Shop Foreperson **Hours**: Monday to Friday, 3:00pm to 12:00am **Rate**: $25.69 Miller Waste Systems Inc. has been in operation since 1961. Miller is a leader in waste management and diversion, providing governments and...

  • Service Advisor

    3 months ago

    Ottawa, Canada Audi Ottawa Full time

    The Mark Motors Group prides itself on being Ottawa’s Premium vehicle leader in both sales and service. Come join our Audi Ottawa location on Montreal Road and become a member of one of Canada’s Top Audi dealerships. We are focused on exceptional customer service and on developing our teams to be the best in the market. Come join our **Audi Ottawa**...

  • Client Service Representative

    3 months ago

    Ottawa, Canada The Social Housing Registry of Ottawa Full time

    The Social Housing Registry of Ottawa is looking for several BILINGUAL (French/English) Client Service Representatives for a meaningful role on a great team. We have both permanent and contract positions, for people with client service and/or community services education and experience who are detail-oriented, productive and compassionate, ideally bringing...

  • Customer Service Representative: Intake

    5 days ago

    Ottawa, Canada Ottawa Humane Society Full time

    **Customer Service Representative: Intake - Full Time** The Ottawa Humane Society is a non-profit, community-based organization and a registered charity. Since 1888, we have been the leading organization providing a safe haven for sick, injured and homeless animals in The Customer Service Representative (CSR): Intake is responsible for providing...

  • Warranty Services Representative

    6 months ago

    Ottawa, Canada Tarion Full time

    **Warranty Services Representative, **WSROTT040524** **Department**:Warranty Services **Type of Position**: Full Time, Permanent **Location**: Home Office, Ottawa, East Ontario Area **Reporting to**: Manager, Warranty Services **Work Model**: Remote **About Tarion** Since 1976, Tarion has provided new home warranty protection to more than 2 million...

  • Ops - Customer Service Representative

    7 months ago

    Ottawa, Canada Miller Waste System Full time

    INTERNAL JOB POSTING Miller Waste Systems Inc. has been in operation since 1961. Miller is a leader in waste management, providing government and industries with a wide range of services in the provinces of Ontario, Nova Scotia, New Brunswick and Manitoba, Miller has 50 years’ experience in the waste management sector and operates out of 30...

  • Server for Ottawa

    5 days ago

    Ottawa, Canada Kara Mia Restaurants Ottawa Inc. Full time

    Kara Mia Restaurants Ottawa Inc. an Ottawa based eatery looking for an Energetic, Passionate, Experienced Server to join our team as Full-timer at 1910 St Laurent Blvd, Ottawa. **LOCAL APPLICANTS ONLY.** - Create a positive guest experience through interaction and adherence to the steps of service - Be knowledgeable of all food and beverage items in order...