Full Time Pathway of Hope Caseworker

5 days ago

Toronto, Canada The Salvation Army Full time

The Pathway of Hope Caseworker provides a high impact case management approach that focuses on identifying and addressing root causes for families living in poverty. The POH Caseworker provides casework services to families through the Pathway of Hope (POH) approach. They use a strengths-based approach to interview, assess, and formulate a plan of action to assist families in moving from crisis to stability.

**KEY RESPONSIBILITIES**:
**Client Services**:

- Engage and build rapport with the target population
- Perform all aspects of the case management process using the Pathway of Hope approach (selection, intake, assessment, goal planning, action, transition, and follow-up)
- Develop goal plans with client families and schedule regular meetings to review progress and engage in further planning
- Ensure confidentiality is maintained in accordance with Operating Policy and applicable legislation
- Conduct home visits as needed
- Provide information and referral services as needed, including to ineligible clients
- Assist clients in making linkages and accessing community resources
- Network with other service providers and maintain working relationships with community agencies to provide comprehensive services for participants
- Attend agency and community meetings as needed
- Work closely with other local ministry unit personnel to form an interdisciplinary team to work with families from a holistic perspective
- Attend monthly Pathway of Hope training meetings (in-person or virtually)
- Attend training sessions that support the initial implementation phase and ongoing training for the sustained delivery of Pathway of Hope
- Assist with the organization of seasonal or special programs i.e., Christmas Hamper Christmas Kettles, Food Drive, Backpack and various other programs, etc.
- Assist in ensuring that ministry objectives are consistently accomplished, and a spiritual aspect is applied to all programs

**Administration**:

- Maintain case files for each client family, including accurate documentation, detailed case notes, and ensure that appropriate forms are used at all times
- Ensure accurate collection and maintenance of data, submit monthly summary of service statistics to the Regional Coordinator, and assist the Regional Coordinator in semi-annual evaluation/outcomes measurement

**Health & Safety**
- Ensure that the work area is maintained regarding appearance, condition and safety as recommended by Public Health etc.
- Seek out continual education and resources for all areas of responsibilities, specifically regarding COVID-19 requirements as per the local Health Unit
- Ensure the safety and comfort of the ministry unit by maintaining cleanliness and food safety etc.
- Work in compliance with the OH&S Act and Regulations and abide by The Salvation Army’s health and safety policies and procedures

Perform other duties as required

**WORKING CONDITIONS**:

- This is a permanent full-time role at 35 hours per week
- Some flexibility in scheduling required, some weekend and evening work may be required
- The Supervisor will set the hours of work and work schedule
- Working environment is typically in the office in generally agreeable conditions
- Ability to lift/move 25 lbs.
- May work with individuals with barriers
- This job requires reaching, bending, and stooping frequently, working in a sitting, and standing position for periods of time
- Occasional travel is associated with this position.

**QUALIFICATIONS AND EDUCATION REQUIREMENTS**:

- Completion of a two (2) year Community College Diploma in a human services field, i.e., Social Services Worker
- A University Degree in a relevant field of study would be a definite asset, i.e., Bachelor of Social Work, or a Bachelor of Arts in Social Services)
- Ability and willingness to provide a Non-Violent Crisis Intervention Certification
- Alternative combinations of education and experience may be considered

**EXPERIENCE AND KNOWLEDGE**:

- Minimum of two (2) years of prior related experience in providing casework services, documenting, and maintaining case files, working in collaboration with other service providers, community outreach, and working with people of diverse backgrounds Outreach, and working with people of diverse backgrounds
- Valid Ontario Class “G” Driver’s License, own vehicle, and insurance, provide an original copy of current driver’s abstract for review and verification that it satisfactory to The Salvation Army, in its sole discretion, is required

**SKILLS AND CAPABILITIES**:

- Self-motivated - Able to plan work activities and priorities associated with each client
- Driven - Advocates, supports, and motivates clients
- Relationship building - Demonstrated ability to build positive, productive, and supportive relationships with the community, corps members, clients, and other staff
- Team - Respects and relies on a TEAM approach in supporting the client
- Problem solving - Creates action plans to help break down barrie

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