Assistant Front Desk Manager

6 months ago

Whistler, Canada Vacasa Full time

**Why Vacasa**

We started with just one home and an idea: to bring homeowners and renters together with smart technology and caring local teams. Today, we're the largest full-service vacation rental company in North America thanks to the people who give us their best every day. Robust local teams are vital for successful vacation rentals—so much so that local operations teams make up the majority of our workforce. Our operations teams help make vacation memories happen by ensuring a seamless stay for our guests.

**What We're Looking For**

**Compensation**
- $25 CAD / hour
- **$1000 SIGN ON BONUS **Paid in two segments - $500 paid after 30 days of employment. $500 paid after 90 days of employment.
- More benefits and company perks information below

**What You'll Do**
- Lead, develop, and motivate a team of Front Desk Specialists in Whistler, BC.
- Act as the first point of contact for our guests, vendors, and, occasionally, our owners within a local management office
- Assist with the creation and delegation of maintenance and housekeeping tickets (If applicable)
- Verify unit availability to assist with scheduling vendor or realtor visits
- Meet and maintain Vacasa standards and metrics such as guest satisfaction, accuracy, efficiency, and inquiry conversion to reservations
- Identify potential owner leads from walk-ins or incoming calls and pass the information along to your designated Vacasa Business Development Representative
- Build and maintain business relationships and open lines of communications with other internal support teams
- Other duties as described by the local team

**Skills and Qualifications**
- Technical computer skills required on all forms of hardware - laptops, tablets and mobile devices
- Ability to work well under pressure in an agile, fast-paced environment
- Excellent time management skills with the ability to change activity frequently and cope with interruptions
- Highly responsive and reliable
- Strong attention to detail
- Adhere to all company policies and procedures

**Work Environment and Physical Demands**
- Availability to work Sunday through Saturday, early mornings and evenings as needed
- Ability to use hands to finger, handle or feel, and reach with hands and arms
- Ability to stand, sit, and walk for an extended period of time
- Reach overhead and below the waist
- Regularly push, pull, and lift up to 25 pounds
- Occasionally lift or move up to 50 pounds
- Bend, stoop, squat, kneel, and twist
- The physical demands described here are an example of those that must be met by an employee to successfully perform the essential functions of this job.

**Other Duties**

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

**What you'll get**
- Extended Medical and Dental
- Registered Retirement Savings Plan - company match
- Ski pass/activity allowance, or travel allowance if from Pemberton or Squamish
- Employee Assistance Program
- Career advancement opportunities
- Employee discounts
- All the equipment you'll need to be successful
- Great colleagues and culture, monthly socials
- $1000 Signing Bonus (paid in 2 parts)
- We do not have staff accommodation available. Must be legally eligible to work in Canada._
- Vacasa is committed to maintaining a safe and productive work environment. Possession, use, or being under the influence of alcohol or illegal drugs in the workplace is prohibited._
- Some positions may require that you drive a personal vehicle and/or company vehicle for work purposes. Employees who are required to drive a personal vehicle must have reliable transportation, a valid driver's license, and be at least 18 years of age. Employees who are required to drive a company vehicle must have a valid driver's license, be at least 21 years of age, and have been a licensed driver for no less than 3 years._
- An offer of employment for this role will be contingent upon the successful completion of a background check._

  • Asst Manager Front Desk

    6 months ago

    Whistler, Canada Hilton Grand Vacations Full time

    As a **Asst Manager Front Desk** you would be responsible for: - Ensures quality assurance standards of hospitality are provided to all members, owners, and guests on property and/or via telephone. - Effectively handles incidents and guests concerns in a timely and professional manner to ensure high levels of guest satisfaction. Alert management team of...

  • Front Desk Agent

    5 months ago

    Whistler, Canada Crystal Lodge Full time

    The Crystal Lodge in the heart of Whistler village is looking for Front Desk Agents to join their team! As the first in-person interaction our guests have with the hotel, the role of Front Desk Agent requires a personality of welcoming, friendly, enthusiastic and able to make meaning impact from the start of our guests stay. We strive to deliver on...

  • Front Desk Supervisor

    5 months ago

    Whistler, Canada The UPS Store #157 Whistler Full time

    Responsibilities: - Manage the front desk operations and ensure smooth and efficient functioning NOC 1211. - Greet and welcome customers in a friendly and professional manner. - Handle mailbox customers, ensuring accuracy of mail processing and timely processing. - Assist guests with any requests or questions regarding their packages. - Coordinate with...

  • Front Desk Agent

    3 months ago

    Whistler, Canada Crystal Lodge Full time

    The Crystal Lodge in the heart of Whistler village is looking for Front Desk Agents to join their team ready for winter 2024/25! Start dates for these positions will be in October 2024. As the first in-person interaction our guests have with the hotel, the role of Front Desk Agent requires a personality of welcoming, friendly, enthusiastic and able to make...

  • Front Desk Receptionist

    3 weeks ago

    Whistler, Canada Avesta Full time

    Job Overview: We are looking for a Front Desk Representative to join our small team. Prior experience is helpful, but not essential. A positive friendly attitude working in a fast-paced environment and the ability to be able to multi-task is required. Must be able to work alone, with a flexible schedule which includes evenings and weekends. Some of the...

  • Assistant Front Office Manager

    8 months ago

    Whistler, Canada Crystal Lodge Full time

    The Crystal Lodge in the heart of Whistler village is currently recruiting for a full-time Assistant Front Office Manager. The key purpose of this role is to work in conjunction with the Front Office Manager to lead the team in all aspects of guest relations, recruitment and performance management, and overall day to day Front Office duties. Some of the...

  • Assistant Front Office Manager

    6 months ago

    Whistler, Canada Crystal Lodge Full time

    The Crystal Lodge in the heart of Whistler village is currently recruiting for a full-time Assistant Front Office Manager. The key purpose of this role is to work in conjunction with the Front Office Manager to lead the team in all aspects of guest relations, recruitment and performance management, and overall day to day Front Office duties. Some of the...

  • Assistant Front Office Manager

    5 months ago

    Whistler, Canada Crystal Lodge Full time

    The Crystal Lodge in the heart of Whistler village is currently recruiting for a full-time Assistant Front Office Manager. The key purpose of this role is to work in conjunction with the Front Office Manager to lead the team in all aspects of guest relations, recruitment and performance management, and overall day to day Front Office duties. Some of the...

  • Front Desk Agent

    6 months ago

    Whistler, Canada Crystal Lodge Full time

    The Crystal Lodge in the heart of Whistler village is looking for a full-time Front Desk Agent to join our team! The Front Desk Agent is likely the first face-to-face interaction a guest has with the hotel and for this reason, they must be enthusiastic, out-going and friendly, and can deliver awesome Whistler experiences for each and every guest. The role...

  • Assistant Front Office Manager

    3 weeks ago

    Whistler, British Columbia, Canada Accor Full time

    Job SummaryWe are seeking a highly organized and results-oriented Assistant Front Office Manager to join our team at Fairmont Chateau Whistler. As a key member of the Front Office department, you will be responsible for ensuring the highest level of guest service and maintaining standards for all positions within the Front Office.Key...

  • Front Desk Operations Manager

    2 weeks ago

    Whistler, British Columbia, Canada Crystal Lodge Full time

    Job SummaryWe are seeking a skilled and experienced Front Desk Operations Manager to join our team at Crystal Lodge. As a key member of our front office staff, you will be responsible for ensuring seamless check-in and check-out experiences for our guests, while also providing exceptional customer service.

  • Front Desk Agent

    6 months ago

    Whistler, Canada Blackcomb Springs Suites Full time

    **Front Desk/Guest Service Agent** Front Desk/Guest Service Agents are responsible for providing outstanding service to all our guests throughout their entire stay. **Job duties of this position include**: - Greeting customers with a warm and engaging smile. - Completes the registration, check-in, and check-out procedures, ensuring all guest information...

  • Front Desk Ambassador

    3 weeks ago

    Whistler, British Columbia, Canada Accor Full time

    Job DescriptionFront Desk Agent RoleWe are seeking a skilled and charismatic Front Desk Agent to join our team at Fairmont Chateau Whistler. As a Front Desk Agent, you will be the first point of contact for our guests, providing exceptional service and ensuring a memorable experience for all.Key Responsibilities: Greet and check-in guests, responding to...

  • Front Desk Agent

    3 weeks ago

    Whistler, Canada Pinnacle Hotel Whistler Full time

    Front Desk Agent **Responsibilities**: - Greet and welcome guests in a friendly and professional manner - Register guests and assign rooms, ensuring all necessary information is obtained - Answer phone calls and provide information to guests or transfer calls to appropriate departments - Handle guest check-ins and check-outs efficiently and accurately -...

  • Front Desk Agent

    3 days ago

    Whistler, Canada Pinnacle Hotel Whistler Full time

    Front Desk Agent **Responsibilities**: - Greet and welcome guests in a friendly and professional manner - Register guests and assign rooms, ensuring all necessary information is obtained - Answer phone calls and provide information to guests or transfer calls to appropriate departments - Handle guest check-ins and check-outs efficiently and accurately -...

  • Front Desk Agent

    6 months ago

    Whistler, Canada Gibbons Whistler Full time

    ADARA HOTEL Your Modern Boutique Experience in Whistler Village Right in the heart of Whistler Village and steps away from the lifts, world-class dining and shopping, we are a boutique getaway blending the town’s rustic character and heritage with an all-new modern, Scandinavian-inspired design and interiors. We are seeking a friendly and...

  • Front Office Manager

    6 months ago

    Whistler, Canada Pinnacle Hotel Whistler Full time

    Overview: We are seeking a highly organized and customer-oriented individual to join our team as a Front Office Manager. As the Front Office Manager, you will be responsible for ensuring the smooth operation of the front desk and providing exceptional guest services. If you have a passion for hospitality and excellent communication skills, we would love to...

  • Front Desk Agent

    6 months ago

    Whistler, Canada Pan Pacific Whistler Full time

    _Do you want to experience the lifestyle in Whistler, BC - Canada's premier ski resort town? Pan Pacific Whistler is looking for Guest Services Agents to join our team. Elevate your Hospitality career at Canada’s Best Ski Hotel!_ **Position Summary** Reporting to the Front Office Manager, the Guest Services Agent acts as the guest experience...

  • Assistant Front Desk Services Manager

    6 days ago

    Whistler, Canada Vacasa Full time

    **Why Vacasa** We started with just one home and an idea: to bring homeowners and renters together with smart technology and caring local teams. Today, we're the largest full-service vacation rental company in North America thanks to the people who give us their best every day. Robust local teams are vital for successful vacation rentals—so much so that...

  • Front Office Manager

    5 months ago

    Whistler, Canada Summit Lodge Boutique Hotel Full time

    **About us**: Summit Lodge Boutique Hotel is a Top 10 Hotel in Canada as reviewed by TripAdvisor, 2021. We're a family-feel team that loves to work and play together. We're now hiring a Front Office Manager as our team moves forward in expanding globally. Our dedication and sincerity to our guests are what enables us to achieve brand loyalty and admiration....