Technical Product Manager

2 weeks ago

Waterloo, Canada NAVBLUE Full time

FunctionCustomer Fulfillment
- Location- Waterloo, Ontario
- Reference- Contract typePermanent
- Working timeFull Time

**Job Summary**:
The Technical Product Management team is part of the Customer Fulfillment team of Navblue Portfolio. This team will manage the domain specific (as opposed to computer) technical support for all Navblue products used by customers.

The Technical Product Manager provides expertise and technical support on Navblue Products. The individual will be the product expert to answer questions either form customers or from other Navblue entities. The TPM should analyze customers feedback and occurrences on the products to provide leadership and direction to all development activities. The TPM prioritizes the bug fixes and needed enhancements in the Product and, depending on how the product is developed/maintained, follow-up progress with AMS, Solutions or Navblue trains.

The Technical Product Manager provides operational expertise of the use of the product by our customers. The individual is responsible for ensuring the right level of verification and validation regarding operational use of the product. The TPM is also accountable for ensuring customer satisfaction following the 4 pillars : safety, security, quality and business.

**Responsibilities**:

- Work with Customer Experience team to ensure the Level 3 support regarding product expertise and relying on the L3 support dev team when necessary.
- Ensure Customer satisfaction regarding the product is at the expected level.
- Define new Product releases content by prioritizing the bug fixes and needed enhancements\
- In Run The Business features and user stories for products being developed in a SAFe Train
- Act as Product Owner for AMS by following up analyzes and corrections for products under the AMS contract and performing User Acceptance Tests.
- Act as Product Owner for product under solutions development
- Responsible for the End to End operational use of Product by ensuring Verification and Validation activities are at the right level. Run User Acceptance Tests at operational level when needed.
- Coordinates with Airbus Flight Ops Department (STL) when needed
- Support the deal management (RFP, RFI and other questions that relate to the product specific domain) and delivery teams (Customer onboarding) regarding product expertise.
- Responsible for stack management in Loopio for RFP responses
- If needed, act as product responsible for occurrence management dealing with the 4 pillars: Safety, Security, Quality and Business impacts.
- Ensure a smooth and efficient communication with other internal and external stakeholders on the product.
- Support Customer Experience in maintaining and reviewing training materials and product documentation (user guides, release notes).
- Contribute to enhancements of processes and product materials, including but not limited to:

- Customer-Facing Documentation
- Freshdesk help files
- White papers
- Marketing Materials (as needed)

**Experience**:

- Five years’ experience working in a software development environment or with Flight Operations products.
- Technical knowledge of software is an asset but not required.
- Experience in the aviation industry in Flight Operations is required.
- Experience with Crew Scheduling Legalities
- Strong understanding of the full SDLC (Software Development Lifecycle) management, and several years’ experience working with it on a regular basis
- Proven experience in maintaining project schedules, documentation, communications and meeting deadlines
- Experience developing under external industry standards or certifications

**Knowledge, Skills & Competencies**:

- Must work effectively with others in a team environment
- Proactive, problem solver with effective interpersonal and communication skills
- Able to effectively communicate, both verbally and written, technical aspects of architecture and integration to management, clients and staff
- Ability to manage through a period of growth or transition a definite asset
- Able to translate strategic objectives into daily activities and guide and motivate others to deliver
- Supplier (including contract) and partners management
- Excellent organizational and time management skills.

**How to Apply**:
We thank all applicants for applying. Only selected applicants will be contacted.

**About Us**:
NAVBLUE, an Airbus Company, is a leading global provider of flight operations solutions, including aeronautical charts, navigation data solutions, flight planning, aircraft performance software (take-off/landing, weight and balance), and crew planning solutions. These products directly support millions of flights each year and help NAVBLUE customers maximize efficiency, reduce costs, ensure compliance with complex national and international safety regulations, and effectively deliver their services.

Through digital and collaborative innovation, our passionate and customer-focused team develops solutions to enhan

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